I finally spoke to Fidelity yesterday after repeated messages, calls, emails. I stressed that I had to receive the docs this week, we closed 3/21. My wife is leaving the country next week and won't be available to sign. I was told they were completely swamped, and they would have to "call in a favor" to get my docs to me this week. However, when I was notified on 3/21 that I was out of ROFR, I was told I'd be getting an update in 1-2 weeks (would have been yesterday at the latest) on the estoppels and the closing docs would be issued right after. So what was explained to me as the normal process 16 days ago is now "calling in a favor". I also asked yesterday what was the next step after the closing docs and was told as soon as we and the seller return them and our check is received we are closed and it will be sent to Disney. However, I know we need a closing date. I tried to call back yesterday, and sent a follow up email for clarification, but got no word. Rachel stressed on the phone that they are super busy, and the title company is super busy as well.
I hate to be rude, but I think this is clearly a scenario where these people are not equipped to handle this workload. I can appreciate that, perhaps there is simply more work than people can get to. But, the incapacity to even deal with multiple correspondences is inexcusable. In a few days I am going to be asked to write an $18,000 check. It should not take 5-6 attempts before I hear something, every phone call shouldn't be dumped into voicemail.
Bottom line is, this will cost fidelity business in the future. I would think somebody would care about that.
