PAID IN FULL 5 Mons ago and no conf..HELP

[calypso*a*go-go]

I agree with the above poster. I may have set the tone for this as I was the first to reply to your thread. I'm sorry if I came off as flippant. You have a right to be concerned but on the other hand, if you entered this transaction already being suspicious I'm sure the person renting you the points could sense that. No one likes to feel that they can't be trusted. Maybe a phone call with an apology from boths sides can straighten all this out. In any case, don't let one bad apple ruin everything. Who knows, after this visit you might just end up buying a membership and the shoe may be on the other foot some day.

Good Luck !

 

[jolia]

My two cents on this topic... I try to treat most of my business transactions (yes renting points is a business transaction..) the same way... GET REFERENCES!!!!

Ask for name / email of other people that have rented from that member.. just like you would do for selecting a plumber...

In all actuality, the renter can check the references on the OWNER from previous renters but it is even harder for the DVC OWNER to get references on the renter...

I also understand that there are "risk" with the rental of the points and no one wants to loose their money (and I would say that 99.9999 probably goes without a hitch) but considering the deal you get by renting points (for the most part), it is a calculated risk.

I sincerely hope everything will turn out fine for you and I am sure it will. To echo a previous comment. bringing a lawyer into this will probably end up in your money back and a cancelled reservation. Best of Luck

 

[mikayla'sMom]

I actually just rented points for another DIS member. I only needed a few points, but transfering points is hard to come bye. I transfered enough of my points to his account, so that he could make a reservation. He made the reservation for the 3 days in the middle of our stay. I called the next day to add the before and after days. The member notified me that although he didn't have my check that he already transfered the reservations to my name. (the check was mailed in full the day before). I called back to link all the reservations the next day. The strange thing is I received 2 confirmations from WDW with my name on them and for the length of the entire trip! I just sent the renter an email to let him know, but I thought that was strange. I rented once before and got a reservation conf. w/ thier names on it.

Anyway, when you rent I guess everyone is a little nervous. But I do believe that 99% of the people here are all honest. We love Disney and that is why we are here.

I don't mind renting, but I am not sure I would want to be the rentee. This is why I always borrow, that way I won't get stuck with not being able to use my points.

Good Luck and please don't let this one person represent this great crowd.

 

[Regina]

The Rent/Trade board is provided as a convenience. The policy is very clear that the transaction is to remain between the two parties. Each party assumes the risk involved.

I am sorry but we do not allow the publishing of names if a problem arises.

 

[wdwstar]

sorry, i dont want to break any policies, just trying to help. if you rented from a member from the dis-board, you can just finish planning your magical vacation and dont worry about anything, if you paid in full for your ressies, enjoy your stay at the dvc resorts that you have chosen. please post back when you return to tell us all about your wonderful trip.

you have a contract and you have your copy of the conf. letter, disney will be satified with those to documents, if you were to run into a problem.


i have rented points to be transferred into my account many of times and i had to send the thousands of dollars first and with no contract, i had not one bad transaction, and received all my points that i paid for in my account.

pixie dust to you and have a magical vacation.

 

[DSNY FN]

We were contacted by a DVC member about transfering points to his account and we agreed on a price. I called and got the transfer and snet him the confirmation number he e mailed me back saying it was all ok and then he transferred the money to my account mind you he lived in the same city as I do so it would not have been an issue but I have never had any problems with anyone from the DIS with renting points.

 

[lulu71]

I'm sorry you are having to go through this. I really just don't understand why it would be so hard for a seller to communicate with their renter. I rented some of my points for the first time since I added on and couldn't use the points this year. I made sure my renter had all of my contact info and offered to talk to them by phone...I just wanted people to feel comfortable renting from me and not stress out over whether I was being honest. I really don't think it's too much to ask from the more vulnerable party in the transaction for some basic communication.

I hope all goes well. I'm keeping my fingers crossed for you!

 

[Dean]

Originally posted by KDIPIAZZ
All I can say is that I would be horribly upset as well if I had waited 5 months (so far) with little or no response from a seller.
And yes, I do believe that a letter mailed First Class should arrive in a week's time (if you prefer.....FIVE business days) After all, it's a letter, not a package)

My thanks to LEIGH123 for persuading me not to ever enter into a transaction with a DVC member. I find it appalling that Disney ALLOWS (no debates please.....the sale is allowed at this time) the sale of points, but offers no support for a transaction that goes wrong.

Should there be an issue with a transaction, I certainly wouldn't know where to turn for recourse either. I know I am not feeling the famed Disney magic here on this board.

Thre are many forms of private rentals out there. These include timeshares, condo's, houses, boats and even cars. Some occur through companies that facilitate the transaction and others are done between individuals. No one should go into a rental without knowing the risks. But no way would DVC get involved and they state that in the legal paperwork. And debate or not, DVC cannot control one renting what they own, they couldn't prevent it if they wanted to. You have the choice to decide to do it or not. The OP made the choice and now has second thoughts. She says there were agreed upon terms and she has kept her side and the renter has not. I am not willing to accept that at face value unless we heard from the renter also who concurred. There are always two sides to every story. I've done a few rentals over the years and don't think I've even sent a hard copy of the confirmation and I would not send the original if I did, I'd send a copy. I've had a couple of people say they wanted it mailed or faxed but they always ended up saying the JPEG was all they needed.

 

[lulu71]

Originally posted by Dean
I've done a few rentals over the years and don't think I've even sent a hard copy of the confirmation and I would not send the original if I did, I'd send a copy.

Just curious, why not?

 

[Dean]

Originally posted by lulu71
Just curious, why not?

I'm not sure which your asking about so I'll answer both. I've never sent a written confirmation because it was easier and quicker to send a scanned file. I keep the original for my records, in part because I've had to send it several times to renters that keep losing them and if I only had a copy, it'd be difficult to get a good enough copy to send the second time. Now if one asked for the original, I don't think I'd say no, it's just never come up.

 

[zurgswife]

I also Haven't ever sent the Hard Copy when I rented to others...I kept the hard copy with my files and sent them a copy...never had a problem when I was the renter of the points...

 

[lulu71]

Dean and ZW - Thanks. I just dropped the hard copy in the mail today to my renter so I was having an Uh-oh! moment!

 

[Beca]

Leigh,

It seems like you are "stressing out" over the wrong issue here. What other posters are saying here is that the owner of these points could send you a confirmation number framed in 14K gold, and it STILL would not be worth the paper it is written on if they are "crooks" and want to take you for a ride. The fact that you have confirmed the ressie via the 800 number means that they have carried out all of the "significant" terms of the contract.

You're not happy, and I understand that part. But, let me ask you this. If you were 100% guaranteed that the reservation would not be touched, and that you would have a room when you check in, would you be worried? Probably not. So, the problem seems to be the "trustworthiness" of the renter rather than the lack of a piece of paper in your hand. So, I HAVE to ask you this question....why did you rent? Are you a current DVC member? If so, did you know that renters can transfer points into your account? Did you rent because of your desire to stay in a DVC property? If so, did you know that WDW also rents these rooms just like they rent any other WDW hotel? Did you rent because it is "significantly" cheaper than the rack rate offered by WDW? If so...then, understand that your frustration is the price you MIGHT have to pay. The renters ARE getting that legendary DVC service. You, since you are NOT procuring your stay via WDW...you are not. I'm sorry if this post upsets you, but there probably was not a "level of service" guaranteed in your contract. You paid for a reservation, and you have a reservation. Now, you do NOT have a confirmation letter in hand, but if the renter made your reservation, sent you the letter, and then cancelled, saying "Well, you have your letter, what more do you want", you would OBVIOUSLY argue "A place to stay!!!". So, you have the more important of the two. Let the whole "letter" thing go...and, chalk this learning experience up as "You get what you pay for". Granted, SOMETIMES you run across wonderful renters who go above and beyond to make sure you are "comfortable" renting from them....they don't HAVE to do that....they just have to procure you a room at your specified resort...that's it.

Did the renter give you the 800 number? or did you find that somewhere else? If the renter gave that to you, that shows a good faith effort right there. The renter KNOWS you can call and check on your ressie anytime.

The other point I wanted to make is this. PLEASE let the renter know you are unhappy. If I were ever to rent my points, I would want to make the rentee VERY happy because I would liable for all damage done to the room during their stay. NO WAY would I ever want someone who I 1) did not know, and 2) knew was angry with me to stay in a place where I would be financially responsible for their actions. I'm not sure how "upset" you have let the renter know you are, but I would certainly let them know. That might be just what you need to remind them of to get your hard copy (although WORTHLESS) of your confirmation.

Anyway, I'm sorry this has been very frustrating for you. There are SO many wonderful stories of renting...sometimes, we assume they ALL are that way. But, if you ever try to get down Main St. after a parade, you quickly realize that not all Disney guests are as "Magical" as we would hope...sometimes, this goes for DVC members as well. Although, I am in agreement that this person might be renting because of personal turmoil or tragedy. Just be happy that all is well in your family, and that you are getting DVC at a GREAT price!!!

Have a wonderful trip,
Beca

 

[Sammie]

Originally posted by Leigh123
Wow I did not expect so much hostility from this thread. My frustration is the fact I entered into and agreement with specific actions being outlined. I did the actions I agreed to and just want the owner to do what they agreed to do. They have not been met, for those of you being so hostile I am sorry I asked for any of your advice...that is what I thought this forum was for.

I am sorry if you feel anyone is being hostile. But what you will get is the 2 sides to this issue. One, people who do this and don't worry about it. Those are the ones telling you to chill.

Others would never do this, as there is an element of trust between unknowns and that involves risk, they will be the ones that say you should have known better.

Basically no one here can tell you how to resolve this to your satisfaction only you can do that. We can all tell you what we would do.

Have to agree with some of the others, this is something I could not particiapte in. The savings would never offset the concern for things going wrong.

 

[Dean]

Originally posted by Leigh123
Wow I did not expect so much hostility from this thread. My frustration is the fact I entered into and agreement with specific actions being outlined. I did the actions I agreed to and just want the owner to do what they agreed to do. They have not been met, for those of you being so hostile I am sorry I asked for any of your advice...that is what I thought this forum was for.

Please don't take this the wrong way, I'm trying to understand this post. So here goes. While you got a couple of terse answers, I'd hardly call them hostile. Did you expected everyone to just simply agree with you without acknowledging the other side? Did you want validation for backing out of the deal you made?

 

[mitcam]

with both sides

I own DVC - I have been a renter of DVC - and I have been a rentee of DVC!

Leigh, did you get a "crook"? We don't know! We have heard one side!

Let me tell you how I was handled and how I handle anyone who has rented from me.


First of all - I NEVER pay in full up front nor do I ask people to pay up front in full! I ask for bank checks only - that was also asked of me!

Secondly I don't even send a copy of the confirmation - just send the number by email - all $$ exchanged is non-refundable

3rd - I do allow changes if it doesn't result in a loss of my points or holding status! If it results in any of the above then oh well!

My contract with the renter outlines unit type, dates, resort and $$ exchange - that is it! Nothing states I am required to exchange email or mail - If they have questions I always answer them but I don't want it to become a business - I have only rented a couple of times!

4th - As far as I am concerned a renter doesn't need the DVC owner once the reservation is made! everything can be handled by the rentee - "if you have the confirmation #"

The greater risk is definitly with a rentee - its never easy to pass $$ to the unknown - I hope you did your research before you agreed to sending $$ -

I am curious however - do you see any posts from the person you rented from on the DIS anymore? Have they dropped off the face of the earth? I hope if I rent again, I am not expected to keep up dialogue with anyone - it is "optional" some of us conduct a transaction to ease point problems/dilemmas some of us use it as a business!

I wish you luck - keep us posted!

Carolyn

 

[Leigh123]

Ladies and Gentlemen,


I did not post this thread to find out if you think it is correct or not for the owner to mail out a paper copy. That is the term that was agreed up reguardless of how you do it. My issue is that if the "owner" can't even respond to an email or mail a piece of paper after I have made numerous requests to have then fulfill their end of our contract. So to me, then yes they do become untrusworthy. Part of our agreement in my paying in full in December was that they would mail me the paper confirmation...my frustration is not only from his/her lack of follow thru but with the fact that I have called twice and emailed at least 8 times TO REQUEST HE FULFILL HIS END OF OUR CONTRACT and have not had an results from them....but I can tell you, when I sent an email last night wanting to cancel because the have not held up to their end of the bargain we have, they returned a call ASAP today......I was asking for some advice not agreement or disagreement if the terms of my contract are acceptable to people. I simply wanted to know if there was anything I can do when items in the contract are not honored.

Now in some posts I feel like a second class citizen because I am a "renter". I wanted to try VWL before buying into it. During the course of this thread I have been called "skeptical", "paranoid" and one poster even implied I could be lying.

For those of you who shared your stories and gave positive encouragement thank you, I appreciate your feedback...as I was looking for similar experieces and not scoldings.....

 

[PamOKW]

I think some advice/suggestions were directed more towards people in general who might participate in the rental process. DVC members and potential renters can learn from the mistakes on both sides of this transaction. It's important that the renter have a clear understanding of what they are getting. It is important for a DVC member to be clear and follow-up with their "customer"/"guest".

I guess we answered the question about recourse -- it is all a personal transaction and all on a trust basis. There is probably very little legal footing on either end. Disney itself is in no way inovlved in the transaction.

I'm glad you've gotten the attention of the person you are renting from. Hopefully, they will come to a resolution with you.

 

[calypso*a*go-go]

Whew -- let's put this one out!!!

 

[Pluto4Pres]

Originally posted by Leigh123
but I can tell you, when I sent an email last night wanting to cancel because the have not held up to their end of the bargain we have, they returned a call ASAP today......

Wait... we can't end yet. What happened when he returned your call? Did you cancel? I hope not. I hope that you worked it out and are still planning to go.