PAID IN FULL 5 Mons ago and no conf..HELP

[Leigh123]

He said the reservation is there and he does not know why I am concerned because I do not have the written confirmation.....I told him since that was a term of our contract I have being trying to contact them without any response on their part. And their lack of responde makes me concerned for various reasons. He said he woild priority mail it out to me so I will update this thread if I recieve it.

 

[LIFERBABE]

Don't rent points!!

There is more Drama here than on the O.C.

I must say that after reading this entire thread that the op and the renter just were not a good match. Sometimes that happens. She paid for a service, he provided a service and in his mind met his part of the agreement. She wanted the contract followed to the letter, so in her mind he was lacking.

Although the OP did not ask for the superflous info, we would be remiss in our duties as honorable DVCers to not flush this topic out so that others that are reading gain a full understanding of what did/did not occur. I'm a member and I learned something and I keep my paperwork on my bedside table for light reading! This board is geared towards helping and providing accurate factual info. Im sure no one meant to offend or demean.

 

[RweTHEREyet]

He said the reservation is there and he does not know why I am concerned because I do not have the written confirmation.....

I would want the written confirmation, too. I never go and check-in without mine. As a DVC member that has both rented out points once and been a renter once, I cannot imagine either not receiving or providing the confirmation to the other party.

Sorry if you feel you have been attacked on this thread. I think you have legitimate concerns. I had the same concerns even though I am a DVC member and rented from another renter.

I truly hope the rest of your transaction goes smoothly for you and that you have a wonderful vacation.

 

[Dean]

Originally posted by Leigh123
He said the reservation is there and he does not know why I am concerned because I do not have the written confirmation.....I told him since that was a term of our contract I have being trying to contact them without any response on their part. And their lack of responde makes me concerned for various reasons. He said he woild priority mail it out to me so I will update this thread if I recieve it.

A scanned attachment of the confirmation would meet the requirement of written confirmation unless it was spelled out otherwise.

 

[LIFERBABE]

scanned attachment of the confirmation would meet the requirement of written confirmation unless it was spelled out otherwise.

I would have to agree. If the renter provided a scanned copy of the confirmation then anyone would be hard pressed to say he didnt meet his contractual obligation.

Then we would get into the definition of "mail" Is Email mail?. Ask the post office how much business they have lost because of it. If this was heard in a legal forum, the renter could show proof that he rented in good faith by making the ressie for the dates requested and met the terms of the contract by emailing a copy of the reservation confirmation. The title of this thread is 5 months and no confirmation. I just thought I read wrong or something.

Bottom line is the security in this transaction will never be there whether you have a mailed copy or a scanned copy. That goes for the renter or the rentee. It takes trust plain and simple and that doesnt come with a postage stamp.

Written confirmation can be provided in many formats. A DVC reservation is not signed so the original is not required. If I rented points, I would keep the original and send the renter a copy. I dont use scanners, but what is wrong with scanning and emailing a copy of the ressie. Could it not be printed out?

As I said earlier, I just don't think this was a good match.

 

[wdwstar]

i Ditto what "LIFERBABE" said......


LIFERBABE
see you at members homecomong !

 

[gmboy95]

I think I am missing something.....the whole rental thing is "unofficial" at best, and with that come inherent risks. I would think that you may have sorted through what the "worst cases" were ahead of time....but even knowing this, what does this person have to gain by cancelling the ressie. The only purpose would be outright theft....and why is the original copy such an issue, you have a confirmation copy, you know it is in your name....It sounds like this person you are dealing with is a bit unorganized, but he is a member, and the leap you would have to take is that he /she bought into DVC to commit fraud, although possible, it would only work once, and then what??.....I think you should have some faith, and enjoy your trip

 

[Leigh123]

I am pasting 2 correspondances the Owner sent me below....the first one is what the renter sent to me on 12/13/03 ....the 2nd one if from this month.........my entire concern/gripe is the fact is that they said they would do it, did not, and would not return emails or phone calls...you guys are still missing the point....if your the owner just do what you say you say you going to do.....its that simple...keep your word..and if for whatever reason you are not able to keep your word just answer an email or return a phone call in a 5 month period.

As for you who are insisting the original is not needed....that was their term they put in the contract.


BELOW THE LINE IS WHAT SHE SENT ME

____________________________________________________
Just wanted to let you know that I got the payment last evening. As soon as I receive the paper confirmation from Disney, I will scan and email to you. Then forward the original to you.

Here is a scanned copy I will mail the original out to you ASAP. Thank you for being so patient.

 

[Dean]

Originally posted by Leigh123
I am pasting 2 correspondances the Owner sent me below....the first one is what the renter sent to me on 12/13/03 ....the 2nd one if from this month.........my entire concern/gripe is the fact is that they said they would do it, did not, and would not return emails or phone calls...you guys are still missing the point....if your the owner just do what you say you say you going to do.....its that simple...keep your word..and if for whatever reason you are not able to keep your word just answer an email or return a phone call in a 5 month period.

As for you who are insisting the original is not needed....that was their term they put in the contract.

Actually I think everyone got the point. And I think we all agree that people should live up to their word. And they should certainly return emails and phone calls The two points of contention for many of us are that the original confirmation puts you no better off than you are without it. And your assertion that you had the right to cancel without it. Several also pointed out that there may be extenuating circumstances like illness, travel, ISP/email problems and the like. It's also possible that the renter got the impression from a reply initially after those you quoted, that you didn't really need the paper one. I'm not saying you intended that or that it happened, only that it's possible that impression was given.

As I noted, I've had two rentals where the agreement was to send a paper or fax confirmation and both changed their mind after they got the scanned item. I've also had a vaguely similar rental situation to yours. I reached an agreement by phone for a rental a year or two ago. I specifically told the rentee that it was non refundable. Once I'd made the reservations, I got an email asking what his options were if something happened on his end. I responded that we could reschedule or he could subrent. Since I'd already told him it was non refundable, I didn't elaborate in that direction. The next thing I knew was a few days later I got a copy of the confirmation with the words cancelled written on it. It seems, or at least he said, he had sent me two additional emails asking further about the cancellation. He contended he cancelled because I didn't respond and he felt he could not trust me. I didn't get any additional emails and am not sure if he sent them or not. Truthfully, I think he just realized he might end up not being able to go and was looking for a way out and a way to blame it on me. But it's entirely possible he did send the other two emails and I never got them and he thought I just didn't respond. This is why I much prefer doing things by email. It's also why many require a written contract though I feel it's more important to make sure the info is clear than the signed contract itself.

 

[Leigh123]

Dean,

As many of you have stated, point rental is really a thing of trust.

1 It is hard to trust someone who does not do what they say and that is unresponsive...would you agree?

2 I don't want to cancel my reservation, I simply want to ensure it will still be there when I check in. I will be staying at the Grand Floridian for the first half of our trip, and we WANT to try a DVC resort as we go 2 or 3 times a year so we are considering buying in. I am quite pleased that I was able to rent these points for VWL, but want to ensure I have a reservation when I get there. AND I KNOW A PIECE OF PAPER DOES NOT MEAN I WILL OR WILL NOT. But it is very hard to trust someone when you purschase something from them and have this kind of customer service....so yes if I could have my way, I would prefer to cancel this reservation and either book VWL through disney or someone else. I guess it is down to a matter of customer service and simple ethics in doing what you say you will.

 

[Dean]

Originally posted by Leigh123
Dean,

As many of you have stated, point rental is really a thing of trust.

1 It is hard to trust someone who does not do what they say and that is unresponsive...would you agree?

2 I don't want to cancel my reservation, I simply want to ensure it will still be there when I check in. I will be staying at the Grand Floridian for the first half of our trip, and we WANT to try a DVC resort as we go 2 or 3 times a year so we are considering buying in. I am quite pleased that I was able to rent these points for VWL, but want to ensure I have a reservation when I get there. AND I KNOW A PIECE OF PAPER DOES NOT MEAN I WILL OR WILL NOT. But it is very hard to trust someone when you purschase something from them and have this kind of customer service....so yes if I could have my way, I would prefer to cancel this reservation and either book VWL through disney or someone else. I guess it is down to a matter of customer service and simple ethics in doing what you say you will.

Everyone agreed with your points on trust. But you've already passed that hurdle. You decided to trust a person and now you're stuck with it. And I did pick up that you would prefer to cancel but IMO, that would not be justified unless you were let off the hook by the renter. OTOH, you should not rent from them again as you are not comfortable and now you know it. You'll have to decide if you even want to rent privately again. IMO, you don't have much to worry about as you've already got and confirmed the actual reservation in your name. Your main risk I hinted at earlier, is making the renter mad in such a way that they decide to show you. I doubt that will happen but it's a risk you've already taken to a certain extent. Let us know how it works out.

 

[Deb & Bill]

Originally posted by Dean
.. Let us know how it works out.

So how about giving it a rest and letting us know after you return.

 

[Laurabearz]

I would give the rentee the benifit of the doubt. Why???

Well I am considering renting out some points for a Disney Cruise, and the one thing that is holding me back it the paperwork part of it. I suck at it. Not to mention we are building a second level on our main house and remodeling another house to live in while the first house is being built.

ANd I am flakey. Yup, it's true. What can I say....

Did I mention I have three kids 5 and under??

I guess I am trying to say, you dont know what is going on, on the other end, but that doesnt mean your reservation is in jepordy.

Does that make any sense?

((((((((((((hugs))))))))))))

Keep us posted!

 

[Muushka]

Yes Laurabearz, it makes sense to me. While I enjoy helping someone to rent my points for a nicer vacation than a moderate, I do not enjoy dealing with someone who is paranoid. (Again, no reflection on the OP, I have no idea what your emails and questions were like). I almost rented points to someone, but they seemed so untrusting and unsure of what was to happen that I decided not to rent the points (BEFORE any reservation was made). There were so many questions and indecision that it simply was not worth it to me.

My current renter emailed me with exact information. She knew the exact number of points, where to stay and dates. She had never rented before, but did HER homework before contacting me.
We came to a quick agreement on price and terms and contract info and all was setteled within a matter of a few days. I gave her my work phone number and home number in case she had any problem checking in. I think that would help a renter feel more at ease. She sent me the final payment several months early.

I like the KISS philosophy: Keep it Simple Stupid.
It does not have to be tedious.

 

[mikesmom]

Laurabearz, you are a most sensible woman.

 

[Leigh123]

I give up, I am the wronged party here, I am not stupid, paranoid, or full of anxiety! What I am is ticked off at the owner not doing what they agreed to do and again their lack of response. I am truly sorry I started this thread. As long as you at the DVC owner I guess you are always the correct one…


As for all of you implying the owner was doing me a favor renting me these points, they advertised them, I paid for them in full within 3 days…..It is not like he is letting me stay there for free…..I made a decision to do this based on the fact we are considering buying into the VWL. I am not trying to upgrade from a moderate as Musshka implied, I am staying at the GF before moving over to the villas.


IT IS NOT ABOUT THE AGREEMENT BEING COMPLICATED IT IS ABOUT THE OWNER NOT FOLLOWING THROUGh ON THEIR END REGARDLESS OF HOW YOU DO YOUR OWN CONTRACTs.

 

[Deb & Bill]

Relax. Do what you want to do. Cancel or not. Go or not. Just let it go and leave us out of it since you don't really want to hear anything we tell you.

Moderator: How about closing this since the horse was dead several days ago.

 

[PamOKW]

Leigh123, you are within your rights to be upset that the DVC owner did not do what they promised. (I'm unclear whether this was an actual contractual type written agreement or just an assumption based on what the person said in their e-mail.) They may very well consider the electonic version of the confirmation interchangeable with mailing a copy.

I don't feel you are wrong. I'm just unclear what you want us to say. You made a reservation back in December and paid for it in full. You have another 3-4 months before your trip. Mid-stream you are now coming unglued because the person did not mail you a letter as promised. If I were the person renting to you, rightly or wrongly, I would think you are trying to get out of the deal. I can't begin to understand why the person will not follow through and put the letter in the mail.

Your example points out that the renter should not pay in full until they feel the agreement has been met. It also points out to the DVC member to follow through on anything that's in the agreement.

I think people here have tried to reassure you that the reservation sounds like it is in place and that it should not be a problem for you. If I knew the member's name I'd say, "Hey guy put the paper in the mail so that Leigh can sleep at night".

 

[gritzel4]

Deb & Bill - Amen to that - it is fruitless to continue beating a dead horse

I stopped watching soap operas a few years ago and this thread brought all the drama back to me.

 

[TCPluto]

Leigh,

I think you have the right to be worried. I don't think you'll have a problem with your reservation, but when you deal across the internet with someone for a substantial amount of money, extra steps do need to be taken to insure your comfort.

You had those steps in place, but they were not followed by the seller.

Communication is the key, and you were let down. And that's not your fault.

I've rented points, scanned confirmation letters and sent them as the only form of confirmation. If someone wants the actual hard copy from Disney, I send that also. But at the very least, email and phone numbers are a must.

Closer to the time of the reservation, I always check to make sure the reservation is still intact, and then email/telephone the renter to let them know everything is ok, that a computer crash hasn't bumped their plans out of the system (there has never been a problem).

I always recontact the renters after their stay, to see how they enjoyed the trip/accomodations. I have even called them at the resort, to make sure everything went smoothly at check in (and it always has).

Several times, we have been recontacted before we had a chance to contact them first. One family even sent a very cute card to us while they were still at WDW (thanks BSB, my daughter loves the card, keeps it in her room!).

The renter should have done more to make sure you were comfortable with the proceedings.

Best of luck Leigh.