Before covid they were usually in the room but cleaning procedures have changed and they now need to be requested. I've covid experience at both Riviera and VGF each required requesting. Don't trust the bellman or whoever else says they'll take care of it, I've had mixed results. The bellman at Riviera was helpful but I've had it forgotten at BW and I've also had it lost in translation at VGF. A nice mouse cleaning lady did not speak much English and I no Spanish. First she brought extra sheets, then an actual crib, and then third time a pack and play. So I recommend calling yourself when you get to your room. We also like to tip the person who brings the pack and play. (The lady that tried three times I gave the biggest to tip for all of her efforts.)