I am the first to complain about all things PG&E but the person you spoke with was not being truthful at all. I live in the bay area and of all the people my husband and I know and work with only a few have lost power, it is certainly not 'literally the entire SF Bay Area (except SF itself)' and we don't live in SF itself, so that's certainly not the reason we don't know many people without power.
This whole debacle has been ridiculous, with horrible communication from PG&E, but it is a very far cry from the entire SF Bay Area being without power, that's an extreme hyperbole that does no one any good to spread around.