C&B Young
Twitter @CanaDisney
- Joined
- Jul 19, 2009
- Messages
- 758
Introduction
We're Crystal & Bryan, 2 big Disney World fans from Ontario, Canada. We try to get down to Disney World once a year. This was our 4th trip to the World, having previously visited in January 2006, May/June 2008, and October 2009. We've got a Disney-related blog at www.crystalbryanwdw.com. We're also amateur photographers, and taking pictures is a big part of our Disney trips. Be sure to check out our photos at crystalyoungphotography.com. You can also follow us on Twitter for Disney-related things @crystalbryanwdw.
We were at WDW from December 1-9, 2010, with park hoppers and the Disney Dining Plan, staying at the Animal Kingdom Lodge. This was a trip filled with firsts for us. This was our first trip during Christmastime at WDW. This trip also marked our first ever stay at a deluxe resort. On all of our previous trips we had stayed at Port Orleans French Quarter, and were quite happy there. However, when it came time to book our 2010 trip we wanted to book a free dining package and there were no rooms available at POFQ. So we opted to stay at Animal Kingdom Lodge (the rack rate with free dining at AKL was roughly the same as the room only rate plus paying for the DDP at POFQ). This trip was also unusual for us as we first booked our ADR's at the 180 point, our flights second, and our actual resort in July.
We had done a lot of research as to what time during December would be best to visit WDW. Almost every source reported that the week after the U.S. Thanksgiving featured the best mix of good weather and low crowds. Spoiler alert: this did not turn out to be the case! There were also quite a few meets going on (Reunion 2010, WDWPhotography.com, WDW Radio) that we were looking forward to attending. Another spoiler alert: we weren't as good at being at the right place at the right time for meets as we had hoped!
Day 1 - Disappointed in the Poly
The trip started nicely. We flew out of Pearson International Airport in Toronto. Getting through the airport was a breeze, customs didn't even bat an eye at our backpack full of camera gear or laptop bag full of electronics. The flight in itself was pleasant, although it took a half-hour longer than scheduled because of winds over North Carolina. We got through MCO quickly and arrived at the Magical Express desk just as a bus to the resort was pulling up! After stops at Caribbean Beach and Pop Century we arrived at the Animal Kingdom Lodge, Jambo House. We had visited AKL before, but were excited at the prospect of actually staying there. We had booked a pool view room as we didn't want a view of the parking lot, but couldn't justify the cost of a savanna view room. A free upgrade to savanna view certainly wouldn't have broken our hearts though! We weren't optimistic however, as we knew the resort (and all WDW resort for that matter) were completely booked, at least for the first part of our stay. Still, we opted not to do the online check-in this time around & braved the old-fashioned check-in line at Animal Kingdom Lodge hoping it may pay off with a free upgrade to a savanna room. Alas, the hotel is completely booked and it was not to be. The regular check-in was still quicker than the online check-in though, as there was only 1 agent checking in the online guests vs. 4 at the regular counter. We headed off to the room. We had requested Zebra Trail, and a higher floor. We did get Zebra trail room 3474, which was quite a hike from the lobby. The AKL map does not do the walking distrance to the rooms justice! Try and see if you can find the pool in the pool view room we had paid extra for:
Needless to say, we were not impressed. But we figured that we wouldn't be logging a lot of balcony time anyways given the chilly weather forecast. Initial thoughts on the room were that it was nice, but it didn't really scream deluxe vs. the rooms were were accustomed to from POFQ. It was plenty of room for the 2 of us, but I would imagine things would be tight if you were to cram a family of 4 in there.
After getting settled in, we headed down to the lobby concierge. We were going to upgrade our Magic Your Way tickets to annual passes, as we're planning another visit in the next 12 months. We had read online that it was best to get your park tickets separated from your room key before doing the upgrade, otherwise your dining plan entitlements might get messed up. But with the upgrade going on to Disney's reservation system Concierge reported that they were unable to do this. This wouldn't be the last time the systems upgrade would be cited as a reason for guest inconvenience. Note to Disney next time plan to have your system upgrade done by the time you know your resorts are going to be at full capacity!! So instead we headed to the Magic Kingdom (our transfer point for our 8:10 ADR at 'Ohana at the Polynesian), where concierge assured us that guest services could do the upgrade. We purchased the AP's and headed towards the hub toi check out the Cinderella Castle dream lights live and in person. They're nothing short of spectacular, all of the pictures and video we had seen did not compare to seeing it in person!
We then proceed to the Polynesian, where we had an 8:10 reservation at 'Ohana. Here's where the day had the Disney magic sucked out of it. Don't get us wrong, the dinner itself was excellent and the staff friendly as always. Everything surrounding the meal, however, was disappointing. The first issue was Disney's ongoing problems in upgrading it's reservation system - this caused a big backlog with reservations (or so they said) and we did not get seated until 8:45. We had skipped lunch because of travel, plus we anticipated a big meal at 'Ohana - we didn't plan on not getting fed until 9pm however. Lesson learned, book on the early side next time. This late seating raised another question - how will we get back to our hotel? The Magic Kingdom (where our return bus would come from) closed at 8 (although the buses do normally run for a couple hours after park closing). "Not to worry" said the hostess at 'Ohaha when checking us in, "you'll have plenty of time to get back and get your bus". When dinner wrapped up at 10:30, however, we were less than optimistic about getting back to the Magic Kingdom and our ride home. Still, we thought we'd hop on the monorail and see. Unfortunately, we were thwarted by a cast member at the monorail ramp who informed us that there was no further service from the Poly this evening. We enquired about how we'd get back to AKL and he had "good news" - there were "buses running to the resorts right downstairs". "Are you sure?" we questioned, "We can catch a bus directly to Animal Kingdom Lodge?". Normally there is NO resort-to-resort bus service, but if a cast member says so at the monorail, presumably in the know with transportation, who are we to argue??? Experienced Disneygoers probably know what happened next - there of course were no such buses, and we ended up taking a cab back to our resort.
We're Crystal & Bryan, 2 big Disney World fans from Ontario, Canada. We try to get down to Disney World once a year. This was our 4th trip to the World, having previously visited in January 2006, May/June 2008, and October 2009. We've got a Disney-related blog at www.crystalbryanwdw.com. We're also amateur photographers, and taking pictures is a big part of our Disney trips. Be sure to check out our photos at crystalyoungphotography.com. You can also follow us on Twitter for Disney-related things @crystalbryanwdw.
We were at WDW from December 1-9, 2010, with park hoppers and the Disney Dining Plan, staying at the Animal Kingdom Lodge. This was a trip filled with firsts for us. This was our first trip during Christmastime at WDW. This trip also marked our first ever stay at a deluxe resort. On all of our previous trips we had stayed at Port Orleans French Quarter, and were quite happy there. However, when it came time to book our 2010 trip we wanted to book a free dining package and there were no rooms available at POFQ. So we opted to stay at Animal Kingdom Lodge (the rack rate with free dining at AKL was roughly the same as the room only rate plus paying for the DDP at POFQ). This trip was also unusual for us as we first booked our ADR's at the 180 point, our flights second, and our actual resort in July.
We had done a lot of research as to what time during December would be best to visit WDW. Almost every source reported that the week after the U.S. Thanksgiving featured the best mix of good weather and low crowds. Spoiler alert: this did not turn out to be the case! There were also quite a few meets going on (Reunion 2010, WDWPhotography.com, WDW Radio) that we were looking forward to attending. Another spoiler alert: we weren't as good at being at the right place at the right time for meets as we had hoped!
Day 1 - Disappointed in the Poly
The trip started nicely. We flew out of Pearson International Airport in Toronto. Getting through the airport was a breeze, customs didn't even bat an eye at our backpack full of camera gear or laptop bag full of electronics. The flight in itself was pleasant, although it took a half-hour longer than scheduled because of winds over North Carolina. We got through MCO quickly and arrived at the Magical Express desk just as a bus to the resort was pulling up! After stops at Caribbean Beach and Pop Century we arrived at the Animal Kingdom Lodge, Jambo House. We had visited AKL before, but were excited at the prospect of actually staying there. We had booked a pool view room as we didn't want a view of the parking lot, but couldn't justify the cost of a savanna view room. A free upgrade to savanna view certainly wouldn't have broken our hearts though! We weren't optimistic however, as we knew the resort (and all WDW resort for that matter) were completely booked, at least for the first part of our stay. Still, we opted not to do the online check-in this time around & braved the old-fashioned check-in line at Animal Kingdom Lodge hoping it may pay off with a free upgrade to a savanna room. Alas, the hotel is completely booked and it was not to be. The regular check-in was still quicker than the online check-in though, as there was only 1 agent checking in the online guests vs. 4 at the regular counter. We headed off to the room. We had requested Zebra Trail, and a higher floor. We did get Zebra trail room 3474, which was quite a hike from the lobby. The AKL map does not do the walking distrance to the rooms justice! Try and see if you can find the pool in the pool view room we had paid extra for:

Needless to say, we were not impressed. But we figured that we wouldn't be logging a lot of balcony time anyways given the chilly weather forecast. Initial thoughts on the room were that it was nice, but it didn't really scream deluxe vs. the rooms were were accustomed to from POFQ. It was plenty of room for the 2 of us, but I would imagine things would be tight if you were to cram a family of 4 in there.

After getting settled in, we headed down to the lobby concierge. We were going to upgrade our Magic Your Way tickets to annual passes, as we're planning another visit in the next 12 months. We had read online that it was best to get your park tickets separated from your room key before doing the upgrade, otherwise your dining plan entitlements might get messed up. But with the upgrade going on to Disney's reservation system Concierge reported that they were unable to do this. This wouldn't be the last time the systems upgrade would be cited as a reason for guest inconvenience. Note to Disney next time plan to have your system upgrade done by the time you know your resorts are going to be at full capacity!! So instead we headed to the Magic Kingdom (our transfer point for our 8:10 ADR at 'Ohana at the Polynesian), where concierge assured us that guest services could do the upgrade. We purchased the AP's and headed towards the hub toi check out the Cinderella Castle dream lights live and in person. They're nothing short of spectacular, all of the pictures and video we had seen did not compare to seeing it in person!
We then proceed to the Polynesian, where we had an 8:10 reservation at 'Ohana. Here's where the day had the Disney magic sucked out of it. Don't get us wrong, the dinner itself was excellent and the staff friendly as always. Everything surrounding the meal, however, was disappointing. The first issue was Disney's ongoing problems in upgrading it's reservation system - this caused a big backlog with reservations (or so they said) and we did not get seated until 8:45. We had skipped lunch because of travel, plus we anticipated a big meal at 'Ohana - we didn't plan on not getting fed until 9pm however. Lesson learned, book on the early side next time. This late seating raised another question - how will we get back to our hotel? The Magic Kingdom (where our return bus would come from) closed at 8 (although the buses do normally run for a couple hours after park closing). "Not to worry" said the hostess at 'Ohaha when checking us in, "you'll have plenty of time to get back and get your bus". When dinner wrapped up at 10:30, however, we were less than optimistic about getting back to the Magic Kingdom and our ride home. Still, we thought we'd hop on the monorail and see. Unfortunately, we were thwarted by a cast member at the monorail ramp who informed us that there was no further service from the Poly this evening. We enquired about how we'd get back to AKL and he had "good news" - there were "buses running to the resorts right downstairs". "Are you sure?" we questioned, "We can catch a bus directly to Animal Kingdom Lodge?". Normally there is NO resort-to-resort bus service, but if a cast member says so at the monorail, presumably in the know with transportation, who are we to argue??? Experienced Disneygoers probably know what happened next - there of course were no such buses, and we ended up taking a cab back to our resort.