Orlando scooter rental 150.00 a week?

[gramto2boys]

Anyone tried these folks? 150.00 is pretty good deal . just want to know if antyone tried them. I have got to reserve my chair by tomorrow afternoon and of couse I have a hard time choosing.

 

[SueM in MN]

The companies that we have the most feedback from people about are the ones listed in the disABILITIES FAQs thread.
I don't know that anyone has posted about using the one you are asking about.

 

[Timon-n-Pumbaa Fan]

Please look at the total price and any additional fees. Some places that rent look like a great deal, until you check out the fees and consider what might happen if things are not easily located at pick up time. It's amazing the stuff some of these companies will try to pull. Personally, we like Walker Mobility. We will never rent from Randy's Mobility again.

 

[gramto2boys]

Please look at the total price and any additional fees. Some places that rent look like a great deal, until you check out the fees and consider what might happen if things are not easily located at pick up time. It's amazing the stuff some of these companies will try to pull. Personally, we like Walker Mobility. We will never rent from Randy's Mobility again.

oh oh, what happened at randys I rented from them for my upcoming trip.

 

[J&J'sMOM]

Please look at the total price and any additional fees. Some places that rent look like a great deal, until you check out the fees and consider what might happen if things are not easily located at pick up time. It's amazing the stuff some of these companies will try to pull. Personally, we like Walker Mobility. We will never rent from Randy's Mobility again.

Uh-Oh! I just rented from Randy's for next week. What happened?

 

[Timon-n-Pumbaa Fan]

First, Randy smells of cigarette smoke several feet away. We don't smoke and we both have asthma, so it was hard for us to be around him to begin with.

Second, we got the scooter. We took it to a park the next day. We had arrived late, so we assumed that it was fully charged, but by mid-day, it was already blinking low battery. We assumed that we really should have charged it and just didn't, so we took this as our error and did not report it immediately, but did go back to the resort to charge it.

The next day, we went to BB, so we did not take the scooter. The scooter was fully charged and unused all day.

The next day, we went to a park, about a 1/3 of the way into our day, low battery. We called, he acted like we were idiots and said that we should have called him sooner. We called him as soon as we knew that there truly was a problem. He could not get us a replacement until the next day, so we went back to the resort and lost a lot of park time and I had to walk around, when I really shouldn't have been walking.

The next morning, he came out early....again, smelly, and swapped out the scooter. This one worked much better.

The final straw was the day we left. He asks that all drop offs and pick ups happen in person and that you don't leave the ECV's with bell services. I have NEVER had a problem anytime that we have ever rented with leaving the scooter at bell services. We were at the Poly, so I had no doubt that they would treat the scooter well. We were driving home and because he couldn't meet us until 10am, we ate breakfast at Kona, no big hairy deal, but we had wanted to get on the road sooner. We were in the middle of breakfast and he wants to meet us at 11:30am. We asked if we could leave it with bell services, he says no, so we were stuck waiting. Ok, the thing that totally ticked me off was when he called again at 11:45am to say that we could leave it at bell services. OMG!

Now, to give you an alternate tale in customer service. I went to Disney solo in April. I rented from Walker Mobility. I had a bad battery, even with a full charge and the there was a flat tire after my first day. I called and within an hour, they had a replacement to me and credited me a day for the inconvenience! They also are quite ok with leaving scooters with bell services.

That is why I will continue to use Walker Mobility.

 

[gramto2boys]

First, Randy smells of cigarette smoke several feet away. We don't smoke and we both have asthma, so it was hard for us to be around him to begin with.

Second, we got the scooter. We took it to a park the next day. We had arrived late, so we assumed that it was fully charged, but by mid-day, it was already blinking low battery. We assumed that we really should have charged it and just didn't, so we took this as our error and did not report it immediately, but did go back to the resort to charge it.

The next day, we went to BB, so we did not take the scooter. The scooter was fully charged and unused all day.

The next day, we went to a park, about a 1/3 of the way into our day, low battery. We called, he acted like we were idiots and said that we should have called him sooner. We called him as soon as we knew that there truly was a problem. He could not get us a replacement until the next day, so we went back to the resort and lost a lot of park time and I had to walk around, when I really shouldn't have been walking.

The next morning, he came out early....again, smelly, and swapped out the scooter. This one worked much better.

The final straw was the day we left. He asks that all drop offs and pick ups happen in person and that you don't leave the ECV's with bell services. I have NEVER had a problem anytime that we have ever rented with leaving the scooter at bell services. We were at the Poly, so I had no doubt that they would treat the scooter well. We were driving home and because he couldn't meet us until 10am, we ate breakfast at Kona, no big hairy deal, but we had wanted to get on the road sooner. We were in the middle of breakfast and he wants to meet us at 11:30am. We asked if we could leave it with bell services, he says no, so we were stuck waiting. Ok, the thing that totally ticked me off was when he called again at 11:45am to say that we could leave it at bell services. OMG!

Now, to give you an alternate tale in customer service. I went to Disney solo in April. I rented from Walker Mobility. I had a bad battery, even with a full charge and the there was a flat tire after my first day. I called and within an hour, they had a replacement to me and credited me a day for the inconvenience! They also are quite ok with leaving scooters with bell services.

That is why I will continue to use Walker Mobility.

wow.... so when was this? did you tell him how dissatisfied you were? sounds terrible. I do not want to be stranded!!

 

[Timon-n-Pumbaa Fan]

We rented from Randy in late October and into November of last year. We were very polite about the whole thing. We did not ask for any refunds. We were more or less just stunned by the whole way that it was handled. We told him that we were not happy about the delay in replacement and nothing was said other than, I'm sorry. We expressed our displeasure about the ECV return policy and the whole delay in leaving, he said nothing again.

When the incident happened with Walker in April, I again was polite about the situation and one of the first things out of the Customer Service lady's mouth was "We are going to credit you back a day of service for your trouble." I was pleasantly surprised and very thankful. I told her that it wasn't necessary, but she was insisted.

Two very different outcomes to similar situations. It's all about the customer service.

 

[fostrmom2mny]

I had a simular experiance with Randy's in summer of 06. It came and was not completely charged. I charged it about an hour, (battery showed full) the battery was going low in less than an hour at Downtown Disney. I barely got back to the resort. The next day (I charged all night) I took the charger with me and charged when I ate lunch, and again when I took a break. Before dinner, the charge was going low again.

I charged all night, then left it in the room the next morning to charge while I spent some pool time. I had a low battery before the day was over. It seemed as though the battery just wouldn't keep a good charge. I did NOT call, as I really didn't know what to expect with the battery.

I know now what to expect, and will not be put at an inconveniance to charge the battery during the day, after an all night charge.

 

[gramto2boys]

I will be letting them know that I will not tolerate anything happeneing like this. that my scooter had better be working perfectly and totally charged when I recieve it!
thanks for the heads up girls

 

[SueM in MN]

You can find individual bad stories about any company. The majority of reports from all the companies in the disABILITIES FAQs thread are good though.

 

[cmwade77]

can we hear some of the good stories as well about Randy's mobility?

 

[PrincessSuzanne]

I am interested as well. We have rented from Randy's for December because it is going to be $100 less than Walker's and I have had trouble with the battery twice and they were late in June from Walker's, although their CS is outstanding. The lady at Randy's was strange.

I am not sure what to do now.

Suzanne

 

[gramto2boys]

I had a real good talk with Randys. The lady on the phone seemed very helpful and assured me that if anything happens I am covered and they will get right out to fix. most times there scooters are brought back with out them knowing there was even a problem so there for when sent back out they have no idea things were wrong before they rented again. She was real nicve on the phone. My sister wrote them and this is what she got back

Dawn
Thank you for the heads up. I would Like you to know that none of are delivery guys smoke. So the comment that Randy smelled of cigarette smoke is incorrect. Yes we do like to deliver and pick up from people themselves but if there is a time issue we do allow people to leave with the bell service upon leaving. We do check are batteries ever time a machine comes in, but if we are not informed that there is a problem we can not do anything to help the person out. We do tell people if they have a problem to please call and we will get to them with in a hour. Most time we just take a replacement and fix the other one at the shop. We go the mile for our customers and hope your sister will be pleased with our service in November
Randy

 

[RedStarlette]

We had a similarly poor experience with Randy's on this past trip (July 17-23). The scooter gave us lots of trouble through the whole visit, which I had thought my grandmother (who had rented the scooter) had called to tell them about. I found out at the end of the trip she hadn't called them, so I cannot hold them responsible for that.

But, the final straw was on our last day, the scooter would not start, had been charging the whole night previously. It was just the way they spoke to me when we called to have a replacement brought that broke me. His tone (I do not remember who I spoke to) was very condescending and unapologetic. And they told me they knew they would be unable to get out there within a couple hours. It just left a very very sour taste in my mouth.

 

[gramto2boys]

We had a similarly poor experience with Randy's on this past trip (July 17-23). The scooter gave us lots of trouble through the whole visit, which I had thought my grandmother (who had rented the scooter) had called to tell them about. I found out at the end of the trip she hadn't called them, so I cannot hold them responsible for that.

But, the final straw was on our last day, the scooter would not start, had been charging the whole night previously. It was just the way they spoke to me when we called to have a replacement brought that broke me. His tone (I do not remember who I spoke to) was very condescending and unapologetic. And they told me they knew they would be unable to get out there within a couple hours. It just left a very very sour taste in my mouth.

this is not good. did they offer a refund for the problem days you had? or even last day?

Randy. if your reading these, it does not sound so good I hope that you improve service and customer suport .

 

[RedStarlette]

When I called to complain they didn't offer anything at all and I was so frustrated I didn't even think to ask or demand anything. We were really just so fed-up and my grandmother didn't want to push for anything at the time. I think she really just wanted to get out and not think about it because it was our last day together and because everything that happened we ended up getting such a late start.

She did say she was going to speak with whoever came and picked the scooter up the following day (I flew out before they picked it up). But, I never asked her about it how it turned out.

 

[randy1]

First, Randy smells of cigarette smoke several feet away. We don't smoke and we both have asthma, so it was hard for us to be around him to begin with.

Second, we got the scooter. We took it to a park the next day. We had arrived late, so we assumed that it was fully charged, but by mid-day, it was already blinking low battery. We assumed that we really should have charged it and just didn't, so we took this as our error and did not report it immediately, but did go back to the resort to charge it.

The next day, we went to BB, so we did not take the scooter. The scooter was fully charged and unused all day.

The next day, we went to a park, about a 1/3 of the way into our day, low battery. We called, he acted like we were idiots and said that we should have called him sooner. We called him as soon as we knew that there truly was a problem. He could not get us a replacement until the next day, so we went back to the resort and lost a lot of park time and I had to walk around, when I really shouldn't have been walking.

The next morning, he came out early....again, smelly, and swapped out the scooter. This one worked much better.

The final straw was the day we left. He asks that all drop offs and pick ups happen in person and that you don't leave the ECV's with bell services. I have NEVER had a problem anytime that we have ever rented with leaving the scooter at bell services. We were at the Poly, so I had no doubt that they would treat the scooter well. We were driving home and because he couldn't meet us until 10am, we ate breakfast at Kona, no big hairy deal, but we had wanted to get on the road sooner. We were in the middle of breakfast and he wants to meet us at 11:30am. We asked if we could leave it with bell services, he says no, so we were stuck waiting. Ok, the thing that totally ticked me off was when he called again at 11:45am to say that we could leave it at bell services. OMG!

Now, to give you an alternate tale in customer service. I went to Disney solo in April. I rented from Walker Mobility. I had a bad battery, even with a full charge and the there was a flat tire after my first day. I called and within an hour, they had a replacement to me and credited me a day for the inconvenience! They also are quite ok with leaving scooters with bell services.

That is why I will continue to use Walker Mobility.

Hi, I am Randy owner of Randy's mobility I would like to take a minute to respond.
First of all I would like to apologize for any problems any of my guests may have had.
I would like to set one thing straight, neither myself nor any of my delivery staff smoke. That is a set rule.
I will admit we did have a problem with batteries.
The company I had been buying my batteries from for 10 years started having a high failure rate. We have changed companies and replaced all the other batteries.
As to the pickup at the bell service, we do try to pickup from the guest whenever possible, this is for their own protection. I have talked to the bell staff in many hotels including Disney, they tell me at night sometimes the Scooters are played with, also at most hotels when we pickup Scooters and Wheelchairs they guest service say go in and get what is yours. Needless to say equipment has come up missing. But with this said, if a person needs to leave a Scooter at the bell service we never say no.
Now please believe me when I say I am checking into this.
Once again I would like to apologize for any problums our guests may have had.

A special thank you to the reader that E-Mailed me.

Thank you,
Randy

 

[Timon-n-Pumbaa Fan]

I have sent Randy a PM. But, I do want to let you guys know that I am going to look through our vacation papers, which are in a bag in our Disney Room, and see if I can find out more info for him on who it was that we dealt with throughout our rental process. It was the same man all of the way through. Corey seems to think his name might have been Mike, but I don't know for sure.

One thing remains for sure, the info I posted here was our true experience.

 

[gramto2boys]

Hi, I am Randy owner of Randy's mobility I would like to take a minute to respond.
First of all I would like to apologize for any problems any of my guests may have had.
I would like to set one thing straight, neither myself nor any of my delivery staff smoke. That is a set rule.
I will admit we did have a problem with batteries.
The company I had been buying my batteries from for 10 years started having a high failure rate. We have changed companies and replaced all the other batteries.
As to the pickup at the bell service, we do try to pickup from the guest whenever possible, this is for their own protection. I have talked to the bell staff in many hotels including Disney, they tell me at night sometimes the Scooters are played with, also at most hotels when we pickup Scooters and Wheelchairs they guest service say go in and get what is yours. Needless to say equipment has come up missing. But with this said, if a person needs to leave a Scooter at the bell service we never say no.
Now please believe me when I say I am checking into this.
Once again I would like to apologize for any problums our guests may have had.

A special thank you to the reader that E-Mailed me.

Thank you,
Randy

Thank you so much for your response.
I look forward to renting your scooter and writing my findings here when I return. I am glad you switched company's and are getting better battery's.Walt Disney world is a huge place and i will be on mine for a good 10 hours or more. I do not want to be caught with my battery down See you in November.