Orlando scooter rental 150.00 a week?

[PrincessSuzanne]

Thank you so much for your response.
I look forward to renting your scooter and writing my findings here when I return. I am glad you switched company's and are getting better battery's.Walt Disney world is a huge place and i will be on mine for a good 10 hours or more. I do not want to be caught with my battery down See you in November.

I am going to hold tight and see how thing s go for you before I do anything. I did get a great rate from Randy's and hope not to have a bad experience like I did with the first company that we rented from in 2006.

Suzanne

 

[J&J'sMOM]

Hi, I am Randy owner of Randy's mobility I would like to take a minute to respond.
First of all I would like to apologize for any problems any of my guests may have had.
I would like to set one thing straight, neither myself nor any of my delivery staff smoke. That is a set rule.
I will admit we did have a problem with batteries.
The company I had been buying my batteries from for 10 years started having a high failure rate. We have changed companies and replaced all the other batteries.
As to the pickup at the bell service, we do try to pickup from the guest whenever possible, this is for their own protection. I have talked to the bell staff in many hotels including Disney, they tell me at night sometimes the Scooters are played with, also at most hotels when we pickup Scooters and Wheelchairs they guest service say go in and get what is yours. Needless to say equipment has come up missing. But with this said, if a person needs to leave a Scooter at the bell service we never say no.
Now please believe me when I say I am checking into this.
Once again I would like to apologize for any problums our guests may have had.

A special thank you to the reader that E-Mailed me.

Thank you,
Randy

I, too, am glad to see your response. I am renting from you next week and the reservationist I spoke to on the phone, could not have been nicer! Also, glad to hear you have changed all the batteries! See you next week!

 

[mechurchlady]

Welcome to the board, Randy.
If I ever get to WDW and can afford a scooter I will be renting from you.
I see you had a battery problem and that is typical of companies who have outside contracts. The perfect business can be ruined when a contractor messes up.

I am still a Randy fan, hugs.

 

[SueM in MN]

Hi, I am Randy owner of Randy's mobility I would like to take a minute to respond.
First of all I would like to apologize for any problems any of my guests may have had.
I would like to set one thing straight, neither myself nor any of my delivery staff smoke. That is a set rule.
I will admit we did have a problem with batteries.
The company I had been buying my batteries from for 10 years started having a high failure rate. We have changed companies and replaced all the other batteries.
As to the pickup at the bell service, we do try to pickup from the guest whenever possible, this is for their own protection. I have talked to the bell staff in many hotels including Disney, they tell me at night sometimes the Scooters are played with, also at most hotels when we pickup Scooters and Wheelchairs they guest service say go in and get what is yours. Needless to say equipment has come up missing. But with this said, if a person needs to leave a Scooter at the bell service we never say no.
Now please believe me when I say I am checking into this.
Once again I would like to apologize for any problums our guests may have had.

A special thank you to the reader that E-Mailed me.

Thank you,
Randy

Thanks for your reply here.

I normally stay impartial in the recommendation area because all the companies listed in the disABILITIES FAQs are listed there because the great majority of the feedback/postings about them have been positive.

I do feel like I should say something about our family's experience with Randy's though. We rented an ECV through Randy's in late March 2006 for my FIL. One of the reasons we chose Randy's was that the ECV would be delivered and picked up directly from us. I know that some people prefer to have an ECV waiting for them at Bell Services and be able to leave it there and have it picked up after they are gone. We liked to know that we would be getting it directly from the delivery person and would give it directly back. One of the reasons was that on a stay Beach Club Villas a few years before, we had walked past an ECV from another company that was waiting to be picked up during the whole week we were there. I have also read about people finding out after they got home that the rental company did not get all the pieces back and were billing them for the missing parts.
We wanted to avoid any problems like that.

Anyway, the ECv we rented from Randy's was delivered directly to our room at the time we had arranged with the delivery person. He was very professional and nice and demonstrated/made sure that we knew everything we needed to know before he left. The ECV was nearly new and worked fine. It was picked up on the schedule we arranged and we had no issues.

 

[gramto2boys]

Thanks for your reply here.

I normally stay impartial in the recommendation area because all the companies listed in the disABILITIES FAQs are listed there because the great majority of the feedback/postings about them have been positive.

I do feel like I should say something about our family's experience with Randy's though. We rented an ECV through Randy's in late March 2006 for my FIL. One of the reasons we chose Randy's was that the ECV would be delivered and picked up directly from us. I know that some people prefer to have an ECV waiting for them at Bell Services and be able to leave it there and have it picked up after they are gone. We liked to know that we would be getting it directly from the delivery person and would give it directly back. One of the reasons was that on a stay Beach Club Villas a few years before, we had walked past an ECV from another company that was waiting to be picked up during the whole week we were there. I have also read about people finding out after they got home that the rental company did not get all the pieces back and were billing them for the missing parts.
We wanted to avoid any problems like that.

Anyway, the ECv we rented from Randy's was delivered directly to our room at the time we had arranged with the delivery person. He was very professional and nice and demonstrated/made sure that we knew everything we needed to know before he left. The ECV was nearly new and worked fine. It was picked up on the schedule we arranged and we had no issues.

Thank you, this is amazingly good advice!! I also want to be sure to leave the scooter with them and not at bell service. I do not want to find I owe for parts or damages after I leave. I look forward to dealing with Randys and my very first ever trip to WDW.

 

[msr709]

I just wanted to chime in my experience with Randy in 2004. My DSis and I both rented from Randy that summer and we had no car and were changing resorts mid week. We asked that instead of having to dismantle the scooters if we could just have replacement scooters at the next location and we were accomodated with no hassles. We got our scooters directly from the delivery driver at our room in ASMo and in RPR and at both times our driver (who was the same guy) was courteous, polite and very professional and both times the scooters were in good condition and they never ran out of charges. We also needed to leave the scooters at bell services in RPR and had no problems doing this either. I wouldn't hesitate to recommend them. HTH

 

[Bete]

I'm sorry but 15 to 20 dollars savings each day is not worth it to me to go outside of Disney for a scooter. Yes, you may get lucky and not have an issue from an outside source but then again there's enough here to tell me it does happen and not just rarely. I probably will say those who rent more often from an outside place may have some better luck with their scooters than others.

First, I hate the idea of having a scooter in the room let alone charging it. Did you know that some scooters if not all of them are suppose to be charged in a well ventilated area? I'm not sure how an enclosed room without windows could be considered well ventilated. Some scooters react differently to rain conditions. The better scooters which Disney uses rarely has a problem with their electrical components from weather problems. Most of all if something goes wrong from low battery or whatever you get a replacement very quickly and you never have to leave the park, etc.

I like getting to the park without a scooter, too. I don't want to navigate it onto to the bus, etc. I'm lucky enough that I can manage getting to the park without one.

Now, I will say you need to arrive at the park early; because, there is not an endless supply of Disney scooters. Epcot is particularly tough but we have gotten one at International Gateway if the front runs out of them.

Everyone makes choices about their vacation but I will stick with Disney scooters and pay the extra.

 

[JudithM]

Bete, sorry you feel this way. When I first started using an ECV at WDW - eight years ago - I did rent from Disney. I can tell you where in every park the scooter died on me. Also, we like to park hop & Disney does not guarantee another ECV at the next park. Plus I like to have the scooter available to get around the resort, at Downtown Disney, etc.

So for the last six years or so I have rented from Walker with no major issues. We drive to WDW most of the time & the scooter has almost always been at the resort before we arrive. One or twice we extended our stay by a day & were able to call & keep the scooter for that extra day. Once in all the days I have used a Walker scooter did we have a slight issue with a scooter. We were at the Studios, & Walker responded within minutes to take care of the issue. I would highly recommend Walker !

 

[gramto2boys]

I'm sorry but 15 to 20 dollars savings each day is not worth it to me to go outside of Disney for a scooter. Yes, you may get lucky and not have an issue from an outside source but then again there's enough here to tell me it does happen and not just rarely. I probably will say those who rent more often from an outside place may have some better luck with their scooters than others.

First, I hate the idea of having a scooter in the room let alone charging it. Did you know that some scooters if not all of them are suppose to be charged in a well ventilated area? I'm not sure how an enclosed room without windows could be considered well ventilated. Some scooters react differently to rain conditions. The better scooters which Disney uses rarely has a problem with their electrical components from weather problems. Most of all if something goes wrong from low battery or whatever you get a replacement very quickly and you never have to leave the park, etc.

I like getting to the park without a scooter, too. I don't want to navigate it onto to the bus, etc. I'm lucky enough that I can manage getting to the park without one.

Now, I will say you need to arrive at the park early; because, there is not an endless supply of Disney scooters. Epcot is particularly tough but we have gotten one at International Gateway if the front runs out of them.

Everyone makes choices about their vacation but I will stick with Disney scooters and pay the extra.

glad you got the cash to rent on property..... some of us would rather not rent on site and not have the scooter to go places other then the one park.. Some of us do not have the luxury of getting into the park then renting since our bodies are not cooperating well enough to get there with out one.... some of us would rather have a nice scooter waiting for us as we need them and are glad there is out side services that provide this for us.
But I am glad your doing very well and are happy with how you do it.

 

[cmwade77]

I'm sorry but 15 to 20 dollars savings each day is not worth it to me to go outside of Disney for a scooter. Yes, you may get lucky and not have an issue from an outside source but then again there's enough here to tell me it does happen and not just rarely. I probably will say those who rent more often from an outside place may have some better luck with their scooters than others.

First, I hate the idea of having a scooter in the room let alone charging it. Did you know that some scooters if not all of them are suppose to be charged in a well ventilated area? I'm not sure how an enclosed room without windows could be considered well ventilated. Some scooters react differently to rain conditions. The better scooters which Disney uses rarely has a problem with their electrical components from weather problems. Most of all if something goes wrong from low battery or whatever you get a replacement very quickly and you never have to leave the park, etc.

I like getting to the park without a scooter, too. I don't want to navigate it onto to the bus, etc. I'm lucky enough that I can manage getting to the park without one.

Now, I will say you need to arrive at the park early; because, there is not an endless supply of Disney scooters. Epcot is particularly tough but we have gotten one at International Gateway if the front runs out of them.

Everyone makes choices about their vacation but I will stick with Disney scooters and pay the extra.

Last time we rented one day on property and realized that was not going to work, don't forget about traveling to and from your room at the resort, I would much rather have it with us, especially on this next trip as we will also be doing a lot outside the parks.

 

[msr709]

 

[fostrmom2mny]

Back to the OP. Is the $150.00 week legit? Anyone use then before?

 

[PrincessSuzanne]

Back to the OP. Is the $150.00 week legit? Anyone use then before?

Yes, it is legit. I have 2 ressies for Dec 2008 for 2 scooters one standard and one heavy duty for 8 nights/9 days for $380, that is over $100 savings over Walker who I normally use, and Walker has always been less expensive than any other company I have called.


Suzanne

 

[sanapp]

It doesn't sound like anyone has actually used the $150.00 deal yet, but only has reservations. I am concerned about booking with them for that low of a price without hearing any reviews first. I am concerned about the customer support and what the product really is. I now just have to decide between Walker Mobility and Randys.

 

[diberry]

Just got back on Monday - had a Randy's Mobility ECV for 2 weeks. We phoned when we arrived (evening) and they brought my ECV to our room at the hotel at about 7.30 the next morning and explained everything to us about how to use and charge it etc. The next day I called to request a different type of ECV that would fit in the trunk of our hire car and they came the same day and exchanged it. Then that one stopped working (got caught in a thunderstorm and I don't think the electronics appreciated that!!) and they brought another. Never any problems or delays - extremely obliging. We charged it overnight and never had any problems although I used it pretty much all day every day. I would certainly recommend Randy's. When we checked out we left the ECV at the concierge desk as we had been instructed to do by Randy's. So we were very pleased with the service we got and it cost $280 for 2 weeks which was a great price (2nd week is only $100).

 

[gramto2boys]

Just got back on Monday - had a Randy's Mobility ECV for 2 weeks. We phoned when we arrived (evening) and they brought my ECV to our room at the hotel at about 7.30 the next morning and explained everything to us about how to use and charge it etc. The next day I called to request a different type of ECV that would fit in the trunk of our hire car and they came the same day and exchanged it. Then that one stopped working (got caught in a thunderstorm and I don't think the electronics appreciated that!!) and they brought another. Never any problems or delays - extremely obliging. We charged it overnight and never had any problems although I used it pretty much all day every day. I would certainly recommend Randy's. When we checked out we left the ECV at the concierge desk as we had been instructed to do by Randy's. So we were very pleased with the service we got and it cost $280 for 2 weeks which was a great price (2nd week is only $100).

Awsome!!!!!! I look forward to gettign a scooter from them to. I will post a report when I get back. did you have something to cover the scooter with when it rained or did you have to leave it in the rain?

 

[diberry]

did you have something to cover the scooter with when it rained or did you have to leave it in the rain?

The first time we had just got the ECV out of the trunk and put it together when the heavens opened! We put a poncho over it as quickly as possible and got it undercover but it really didn't like the wet!! After that I used a showercap over the control board (as suggested here) plus a poncho over me and the ECV and, in light rain, it was fine to drive around. Just didn't cope too well with torrential rain.

 

[SueM in MN]

The first time we had just got the ECV out of the trunk and put it together when the heavens opened! We put a poncho over it as quickly as possible and got it undercover but it really didn't like the wet!! After that I used a showercap over the control board (as suggested here) plus a poncho over me and the ECV and, in light rain, it was fine to drive around. Just didn't cope too well with torrential rain.

Another thing to be aware of in rain is that the controls are not the only thing you have to worry about. Most of the ECVs have fairly smooth tread on the tires and they may not have as much traction as in dry conditions. So, be more careful with going up/down hills and also with stopping.

 

[DisneyDreaming48]

I just had back surgery, so I am having to rent an ECV for our entire trip. I don't have the luxury of renting from Disney since I will need it at the resort and other places. We are going Aug 30th - Sept 6th and have rented and already paid from Randy's. After reading this thread, I started getting really worried. I cannot walk more than a few steps and can't have the EVC breaking down or battery going bad.

My concern, and I'm not sure how to handle it, we do not get into MCO until 2:20 and Randy's doesn't deliver to the hotel after 3:30 (at least this is what I was told on the phone). I'm praying we make it to the resort in time, but if not I will be stuck in the hotel room while everyone else heads to Downtown Disney.

I'm really nervous now, Randy's please come through for me!

 

[Cheshire Figment]

I just had back surgery, so I am having to rent an ECV for our entire trip. I don't have the luxury of renting from Disney since I will need it at the resort and other places. We are going Aug 30th - Sept 6th and have rented and already paid from Randy's. After reading this thread, I started getting really worried. I cannot walk more than a few steps and can't have the EVC breaking down or battery going bad.

My concern, and I'm not sure how to handle it, we do not get into MCO until 2:20 and Randy's doesn't deliver to the hotel after 3:30 (at least this is what I was told on the phone). I'm praying we make it to the resort in time, but if not I will be stuck in the hotel room while everyone else heads to Downtown Disney.

I'm really nervous now, Randy's please come through for me!

I would suggest that you bring the phone number for Randy's with you. If you or someone in your group has a cell phone call once you are at ME (or in a limo or rental car) and reconfirm that you are on your way and what time you anticipate checking in. There really should not be any problem.