gramto2boys
DIS Veteran
- Joined
- Mar 22, 2008
- Messages
- 578
Anyone tried these folks? 150.00 is pretty good deal . just want to know if antyone tried them. I have got to reserve my chair by tomorrow afternoon and of couse I have a hard time choosing.
Please look at the total price and any additional fees. Some places that rent look like a great deal, until you check out the fees and consider what might happen if things are not easily located at pick up time. It's amazing the stuff some of these companies will try to pull. Personally, we like Walker Mobility. We will never rent from Randy's Mobility again.
Please look at the total price and any additional fees. Some places that rent look like a great deal, until you check out the fees and consider what might happen if things are not easily located at pick up time. It's amazing the stuff some of these companies will try to pull. Personally, we like Walker Mobility. We will never rent from Randy's Mobility again.
First, Randy smells of cigarette smoke several feet away. We don't smoke and we both have asthma, so it was hard for us to be around him to begin with.
Second, we got the scooter. We took it to a park the next day. We had arrived late, so we assumed that it was fully charged, but by mid-day, it was already blinking low battery. We assumed that we really should have charged it and just didn't, so we took this as our error and did not report it immediately, but did go back to the resort to charge it.
The next day, we went to BB, so we did not take the scooter. The scooter was fully charged and unused all day.
The next day, we went to a park, about a 1/3 of the way into our day, low battery. We called, he acted like we were idiots and said that we should have called him sooner. We called him as soon as we knew that there truly was a problem. He could not get us a replacement until the next day, so we went back to the resort and lost a lot of park time and I had to walk around, when I really shouldn't have been walking.
The next morning, he came out early....again, smelly, and swapped out the scooter. This one worked much better.
The final straw was the day we left. He asks that all drop offs and pick ups happen in person and that you don't leave the ECV's with bell services. I have NEVER had a problem anytime that we have ever rented with leaving the scooter at bell services. We were at the Poly, so I had no doubt that they would treat the scooter well. We were driving home and because he couldn't meet us until 10am, we ate breakfast at Kona, no big hairy deal, but we had wanted to get on the road sooner. We were in the middle of breakfast and he wants to meet us at 11:30am. We asked if we could leave it with bell services, he says no, so we were stuck waiting. Ok, the thing that totally ticked me off was when he called again at 11:45am to say that we could leave it at bell services. OMG!![]()
Now, to give you an alternate tale in customer service. I went to Disney solo in April. I rented from Walker Mobility. I had a bad battery, even with a full charge and the there was a flat tire after my first day. I called and within an hour, they had a replacement to me and credited me a day for the inconvenience! They also are quite ok with leaving scooters with bell services.
That is why I will continue to use Walker Mobility.
We had a similarly poor experience with Randy's on this past trip (July 17-23). The scooter gave us lots of trouble through the whole visit, which I had thought my grandmother (who had rented the scooter) had called to tell them about. I found out at the end of the trip she hadn't called them, so I cannot hold them responsible for that.
But, the final straw was on our last day, the scooter would not start, had been charging the whole night previously. It was just the way they spoke to me when we called to have a replacement brought that broke me. His tone (I do not remember who I spoke to) was very condescending and unapologetic. And they told me they knew they would be unable to get out there within a couple hours. It just left a very very sour taste in my mouth.
Hi, I am Randy owner of Randy's mobility I would like to take a minute to respond.First, Randy smells of cigarette smoke several feet away. We don't smoke and we both have asthma, so it was hard for us to be around him to begin with.
Second, we got the scooter. We took it to a park the next day. We had arrived late, so we assumed that it was fully charged, but by mid-day, it was already blinking low battery. We assumed that we really should have charged it and just didn't, so we took this as our error and did not report it immediately, but did go back to the resort to charge it.
The next day, we went to BB, so we did not take the scooter. The scooter was fully charged and unused all day.
The next day, we went to a park, about a 1/3 of the way into our day, low battery. We called, he acted like we were idiots and said that we should have called him sooner. We called him as soon as we knew that there truly was a problem. He could not get us a replacement until the next day, so we went back to the resort and lost a lot of park time and I had to walk around, when I really shouldn't have been walking.
The next morning, he came out early....again, smelly, and swapped out the scooter. This one worked much better.
The final straw was the day we left. He asks that all drop offs and pick ups happen in person and that you don't leave the ECV's with bell services. I have NEVER had a problem anytime that we have ever rented with leaving the scooter at bell services. We were at the Poly, so I had no doubt that they would treat the scooter well. We were driving home and because he couldn't meet us until 10am, we ate breakfast at Kona, no big hairy deal, but we had wanted to get on the road sooner. We were in the middle of breakfast and he wants to meet us at 11:30am. We asked if we could leave it with bell services, he says no, so we were stuck waiting. Ok, the thing that totally ticked me off was when he called again at 11:45am to say that we could leave it at bell services. OMG!![]()
Now, to give you an alternate tale in customer service. I went to Disney solo in April. I rented from Walker Mobility. I had a bad battery, even with a full charge and the there was a flat tire after my first day. I called and within an hour, they had a replacement to me and credited me a day for the inconvenience! They also are quite ok with leaving scooters with bell services.
That is why I will continue to use Walker Mobility.
Hi, I am Randy owner of Randy's mobility I would like to take a minute to respond.
First of all I would like to apologize for any problems any of my guests may have had.
I would like to set one thing straight, neither myself nor any of my delivery staff smoke. That is a set rule.
I will admit we did have a problem with batteries.
The company I had been buying my batteries from for 10 years started having a high failure rate. We have changed companies and replaced all the other batteries.
As to the pickup at the bell service, we do try to pickup from the guest whenever possible, this is for their own protection. I have talked to the bell staff in many hotels including Disney, they tell me at night sometimes the Scooters are played with, also at most hotels when we pickup Scooters and Wheelchairs they guest service say go in and get what is yours. Needless to say equipment has come up missing. But with this said, if a person needs to leave a Scooter at the bell service we never say no.
Now please believe me when I say I am checking into this.
Once again I would like to apologize for any problums our guests may have had.
A special thank you to the reader that E-Mailed me.
Thank you,
Randy