Dear Hubby and I went to Orange Lake (will not call it Holiday Inn -we have been going there since 1985) on July 14 we checked .. around 12:00 pm we spoke with Michael at the desk. He was so nice and helpful until we kept saying NO to the tour... than... he got very cold. I had asked him if our unit was ready he said he will call and find out. Michael gave us our keys, map to the place and ignored us the rest of the time. Did not call and when I asked him again he ignored us. So we took our chances.
We drove to our unit -86261- Great view of the fireworks -Disney was right in front of us.. It was ready.. brought our things in.. and off to go food shopping... very easy access to Publix, Target and there is a Wal-mart about 5 minutes down 192 off of 27. Came back and went to the pools... West Pool.. water in the pool was ok.... North Pool ... a little cooler but River Island very warm... By the way.. Frogs every where ...Road, walkways and even the pool areas...alive and dead.. was not cleaned up.
Everything WAS going good until.... Some one vandalized my new car..It got egged (I guess Security does not drive around much or not at all....) When I went to customer care in the main building, in my egged car (using up my windshield washer fluid) I parked it right under the awning where people park to check in at 9:30 am. I went to the front desk and asked to speak to a Manager I was taken to Customer Care... I spoke with Security and filled out a report..
Customer Care was good until I spoke to the supervisor--N-- (because management was busy, the customer care took my phone and my husbands cell number and was told that management would call us when he got back... but never did so I spoke to ... N...)She was cold said she would credit my account $10.00 to get it washed... I told her I cant see out of my windshield and I did not have anymore fluid to clean it.. so she said she would call someone to clean it for me. She called and the person who was suppose to come could not get up there until around 1:00 pm ... so I was in the main building just waiting for someone to even acknowledge me and tell me they are sorry or even can I get you anything.. Nothing... So mind you the egg is still on my car and it is 90 degrees and getting hotter...(Egg takes paint off of car when sitting) .. While I was waiting a guest came up to me and asked if that happened here and I said it sure did and he said he was going through the same thing door bell ringing and knocking, when he would go to answer the person or people would run away..... also another guest (an OWNER) told me ...while in customer care, she had fruit flies in both of her units... and another guest said she cleaned her own place because they told her that her place was clean and it was not.. she also washed all the dirty towels and sheets and went to target and bought more... she waited for over an hour also.. but when someone who stays at there place all the time and has paid using those they sure bend over to help them out... and gets an upgrade...to Signature..
Anyway...back to my car...while I was waiting for this person to come clean my car the manager came to me and asked what happened .. while I was taking pictures of where all the egg was... roof, hood, windshield and wipers and the whole wipers even in the cracks where the vents where so down inside as well...He said that they were not responsible to what had happened and that they were cleaning the car out of there own pocket and asked be to calm down and relax...He also was a cold person... and went on his way..said he would see me when he got back.. He came back and did not even acknowledge me until after this when I asked to see him again ... after what had happened... Well 1:00 pm came and pass .. N came out of the restroom and said oh your back .. I said back from where I have been here since you told me the person who will clean your car will be here around 1:00 I have not left. She forgot about me... I was so upset I started crying because I knew what was going to happen... egg + heat + car = paint..well a lovely young lady saw that I was crying and gave me some tissue... thank heaven for her. That's when I asked to speak to the manager... I went in to his office and again he kept telling me that they were not responsible for this... I kept telling him it happened on there property so really they are.... Well after I started to cry ... he went out to speak to .. N...and they gave me a certificate to get something eat.. finally after around 5-10 minutes someone came to get my car... around 1:30 pm while my car was being cleaned I went to get something to eat and drink.. still upset.. while I was there a worker at Breezes told me that there has been people breaking into cars there and other things happening there which he could not say but you get the picture...
While I was walking back I get a phone call telling me my car is doubled park and I needed to move it or it will be towed... can you believe this...I saw my car was back and I was told to go check it out... I did and guess what and nice chip in the paint where the egg was... I KNEW IT...and to top it off again they -N and some other women who I never met-...kept telling me that they are not responsible for this...and this other women told me oil was spilled all inside her car which was brand new as well... OK... so anyway N said she would have a letter for me for my insurance so I can get this chip taken care of...
Now ... the next morning.. I get 4 phone calls in a row so on the fourth one I picked it thinking it would be Customer Care... N...Not.. it was them trying to get me to take a tour... I told the girl after what happened yesterday and you want me to take a tour... I laughed and told her everything and also told her how cold the people in this place was... and I will never return....NEVER...
Never got that letter from Security about my car ... so now I have a chip in my car from my vacation...
We drove to our unit -86261- Great view of the fireworks -Disney was right in front of us.. It was ready.. brought our things in.. and off to go food shopping... very easy access to Publix, Target and there is a Wal-mart about 5 minutes down 192 off of 27. Came back and went to the pools... West Pool.. water in the pool was ok.... North Pool ... a little cooler but River Island very warm... By the way.. Frogs every where ...Road, walkways and even the pool areas...alive and dead.. was not cleaned up.
Everything WAS going good until.... Some one vandalized my new car..It got egged (I guess Security does not drive around much or not at all....) When I went to customer care in the main building, in my egged car (using up my windshield washer fluid) I parked it right under the awning where people park to check in at 9:30 am. I went to the front desk and asked to speak to a Manager I was taken to Customer Care... I spoke with Security and filled out a report..
Customer Care was good until I spoke to the supervisor--N-- (because management was busy, the customer care took my phone and my husbands cell number and was told that management would call us when he got back... but never did so I spoke to ... N...)She was cold said she would credit my account $10.00 to get it washed... I told her I cant see out of my windshield and I did not have anymore fluid to clean it.. so she said she would call someone to clean it for me. She called and the person who was suppose to come could not get up there until around 1:00 pm ... so I was in the main building just waiting for someone to even acknowledge me and tell me they are sorry or even can I get you anything.. Nothing... So mind you the egg is still on my car and it is 90 degrees and getting hotter...(Egg takes paint off of car when sitting) .. While I was waiting a guest came up to me and asked if that happened here and I said it sure did and he said he was going through the same thing door bell ringing and knocking, when he would go to answer the person or people would run away..... also another guest (an OWNER) told me ...while in customer care, she had fruit flies in both of her units... and another guest said she cleaned her own place because they told her that her place was clean and it was not.. she also washed all the dirty towels and sheets and went to target and bought more... she waited for over an hour also.. but when someone who stays at there place all the time and has paid using those they sure bend over to help them out... and gets an upgrade...to Signature..
Anyway...back to my car...while I was waiting for this person to come clean my car the manager came to me and asked what happened .. while I was taking pictures of where all the egg was... roof, hood, windshield and wipers and the whole wipers even in the cracks where the vents where so down inside as well...He said that they were not responsible to what had happened and that they were cleaning the car out of there own pocket and asked be to calm down and relax...He also was a cold person... and went on his way..said he would see me when he got back.. He came back and did not even acknowledge me until after this when I asked to see him again ... after what had happened... Well 1:00 pm came and pass .. N came out of the restroom and said oh your back .. I said back from where I have been here since you told me the person who will clean your car will be here around 1:00 I have not left. She forgot about me... I was so upset I started crying because I knew what was going to happen... egg + heat + car = paint..well a lovely young lady saw that I was crying and gave me some tissue... thank heaven for her. That's when I asked to speak to the manager... I went in to his office and again he kept telling me that they were not responsible for this... I kept telling him it happened on there property so really they are.... Well after I started to cry ... he went out to speak to .. N...and they gave me a certificate to get something eat.. finally after around 5-10 minutes someone came to get my car... around 1:30 pm while my car was being cleaned I went to get something to eat and drink.. still upset.. while I was there a worker at Breezes told me that there has been people breaking into cars there and other things happening there which he could not say but you get the picture...
While I was walking back I get a phone call telling me my car is doubled park and I needed to move it or it will be towed... can you believe this...I saw my car was back and I was told to go check it out... I did and guess what and nice chip in the paint where the egg was... I KNEW IT...and to top it off again they -N and some other women who I never met-...kept telling me that they are not responsible for this...and this other women told me oil was spilled all inside her car which was brand new as well... OK... so anyway N said she would have a letter for me for my insurance so I can get this chip taken care of...
Now ... the next morning.. I get 4 phone calls in a row so on the fourth one I picked it thinking it would be Customer Care... N...Not.. it was them trying to get me to take a tour... I told the girl after what happened yesterday and you want me to take a tour... I laughed and told her everything and also told her how cold the people in this place was... and I will never return....NEVER...
Never got that letter from Security about my car ... so now I have a chip in my car from my vacation...
). This time inside the main building. It was dark, dingy, dirty, small, old and just horrible. It was also noisy. We were paying the same amount of money as we had before but yet we didn't have a full kitchen or separate bedrooms or dining/living areas - it was like a motel room, just horrid. We felt that some of the people staying in this area were "rough" and we felt intimidated by some of them. As we didn't have any washing facilities my mum had to use the laundry room one evening. When she first went down to put some clothes in, she felt this man staring at her in an intense way that she didn't like. He continued to watch her as she loaded the washing in etc and she felt very uncomfortable as the room was quite isolated down the hall and there was no one else around. She returned to the bedroom whilst the laundry was in the machine as he made her feel so uncomfortable. Much to our later annoyance, she never told us what happened and so when she went back she went alone. First, she was shocked to find that the washing cycle wasn't finished when it should have been (she had planned to grab the stuff and run!). Next, the man appeared out of nowhere and got her into a corner where she couldn't move. He was a large man and he started sniffing her neck and saying "mmm you smell real good". She was petrified and there was no one around to help. He couldn't see behind him and my mum looked past him and shouted my dad's name as if she had just seen him so the guy turned around to look then she ran out screaming and crying while he stood there laughing. She had just turned 60 at the time so she was understandably shaken. My Dad had to go back to get the clothes from the machine and the man had gone. We think the man had also re-set the machine so that my mum would have to wait in the room with him. For the rest of the time of our stay she never left the hotel room until we moved out. We felt the place was far too isolated and easy for crime to be committed. The problem as well was that in the cheaper accommodation, they were offering people free holidays in return for attending a timeshare tour and as a result all sorts of "undesireables" were staying at Orange Lake. They didn't care who they took in as long as beds were filled and money was coming in. 
