Online Check-in Issue

com_op_2000

DVC Member since '93; One Hour from WDW
Joined
Jul 13, 2010
Messages
5,103
Just got off the phone with Disney Reservation Center(DRC), they are having issues with reservations that are split stays and online check-in.
Yesterday was my 10 days out and I tried to do online check-in multiple times, the error message said to call DRC, spent over two hours on the phone with DRC, DVC MS, and Tech Services. Tech Services finally informed me that I have to be within the 10 days (IE: Less than 10 days from check-in date). I knew this was not the issue cause I have done online check-in a few times at 10 days out, but no one would give me other information.
Today I tried online check-in again and the same error message keep coming up. Luckly Tech Services gave me a direct phone line to them. Well today they tell me since I had a split stay (Originally booked AKV/BWV) you can not use online check-in. A month or so ago I called in and changed to stay at BWV for the whole stay, but MS keep my reservation as a split stay (Two reservation numbers but linked so that I need to only check-in once).
Why was I not informed yesterday of the split stay/online check-in problem?
I wasted multiple hours over the past two days dealing with this issue. :mad:
 
I just finally got around to checking in online with a linked reservation. My 10 days out was 2 days ago.

I didn't have any problems checking in. However, my only concern was it was showing two separate reservations under Room 1 and Room 2. I just started a new Thread about my concerns. Hopefully someone can help.

But, just to let you know, I was able to do online check in with a linked reservation.
 
My trip 2 weeks ago, I tried to do online check in and could never get it to work. I've done it many times in the past, but not this time. I had a linked reservation with DDP for part of that trip. I assumed that was the problem. My dining part was a diaster which I outlined in an earlier thread. I never had to move rooms. But housekeeping was also a mess. On day 2 they showed up for a full cleaning (I assume they thought I was moving). On day 5 they showed up for a full cleaning again (one day after they were actually due to show up). After that, everything else was on schedule from the second full cleaning. So I was there 13 nights and got 3 full cleanings and 1 T&T. I will never do the part ddp again! It was a PITA and we only did it for one day/night. w/more trips to the front desk that you can imagine in the first 48 hours of our trip.
 











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