Online ADRs Thread (Updated FAQ 9/9/9)

[Jenna319]

Ok so I am thrilled!!! I was able to book Ohana's online for a 515pm dinner, and when I had called on the phone 3 days ago, every day was booked for Ohana! However, I am a little concerned that I'm not able to pull up my existing dining ressies that I made over the phone.... am I to assume they are all good or should i rebook them online?

 

[scoot241]

So at this point there still hasn't been a resolution to the problem of booking online ADRs if you booked your reservation through a travel agent? I booked my October trip through a TA, but I would still like to try to book my desired Le Cellier reservation online starting at 6 AM just to give myself the best shot at getting it.

For now it looks like DVC reservation numbers are also not working, but I'm hoping Disney gets that fixed ASAP. I can't book ADRs for my next DVC trip until September, so I'm hoping they have it all sorted out by then.

TA reservations don't work in the general reservation lookup, so it's not surprising to me that they don't work in the ADR system. Unless it gets resolved before your 90 day date, I'd just call at 6AM.

 

[texaslady22]

So, if you booked with a travel agent, will it now allow you to do 90+10?? Was anyone able to get it to work??

 

[Jenna319]

By the way, my resort reservation that I booked my ressies under 3 days ago was a DVC resort reservation.... does this make a difference? I hope I still have all my ressies!

 

[TillyMarigold]

That's a strange way for it to work, IMO. If you're logged in, it should tie your reservations to your account; if not, just show them until the session ends.

No, it absolutely should NOT. What if you left yourself logged in, and then your kids were playing on the computer and canceled all your ADRs? Being logged into the *website* and being logged into an actual *reservation* should remain two separate things, at least when you can cancel the reservation with a simple click!

I don't mind the vacation reservation being tied to the account, because you can't modify the room or vacation package without calling. But if you can modify ADRs online (which you can--well, you can book a new one and cancel the old one, anyway) then absolutely I think having the session expire automatically after 20 minutes is the right way to go.

 

[pilferk]

TA reservations don't work in the general reservation lookup, so it's not surprising to me that they don't work in the ADR system. Unless it gets resolved before your 90 day date, I'd just call at 6AM.

7 AM, actually, as that's when the phone lines open.

Which is the crux of the problem......if you booked via a TA or are staying DVC, you're an hour behind the 8 ball, right now.

For many things, likely not a problem. For things like Chef Mickey's, Le cellier, CRT, or the Princess Breakfast, though??? And as the system becomes more well known, and more popular, the problem gets larger.

 

[scoot241]

No, it absolutely should NOT. What if you left yourself logged in, and then your kids were playing on the computer and canceled all your ADRs? Being logged into the *website* and being logged into an actual *reservation* should remain two separate things, at least when you can cancel the reservation with a simple click!

I don't mind the vacation reservation being tied to the account, because you can't modify the room or vacation package without calling. But if you can modify ADRs online (which you can--well, you can book a new one and cancel the old one, anyway) then absolutely I think having the session expire automatically after 20 minutes is the right way to go.

I'm fine with letting the login and the session cancel after 20 minutes (your login does do this by the way) and not allowing any changes, but give me my reservations when I login.

 

[TillyMarigold]

I'm fine with letting the login and the session cancel after 20 minutes (your login does do this by the way) and not allowing any changes, but give me my reservations when I login.

My computer auto-fills my login information when I pull up a webpage that I have previously logged into (it's actually part of my security software). I stand by what I said. I'd rather have to go look up my reservation numbers every time than risk someone (or myself) accidentally canceling them.

 

[Colleen27]

Is anyone else a little concerned about the ample availability on the online system for things that are supposedly fully booked per reports from people who have called for ADRs? I think my paranoia about Disney's IT capabilities is starting to make me nuts, but I'm wondering if the inventory loaded into the online system is accurate (which would only make sense if tables were held back for the launch of the online booking tool) or if one system isn't properly removing tables from the inventory of the other...

 

[jkthorstad]

So,
based on what I read here, I went into the dining system and attempted to pull up my reservation #. It tells me there is an error and it can't find it. Could this be because I have not hit my 90 days yet? When I go into my vaction to pull up my resort reservation with my phone number, it pulls it up there

 

[scoot241]

My computer auto-fills my login information when I pull up a webpage that I have previously logged into (it's actually part of my security software). I stand by what I said. I'd rather have to go look up my reservation numbers every time than risk someone (or myself) accidentally canceling them.

I'm not going to go off-topic and start an information security discussion, so I guess we'll just agree to disagree.

If you put in your reservation number, it should at least pull the celebration information with the restaurant to keep you from wondering whether it was actually received or not.

 

[pilferk]

Is anyone else a little concerned about the ample availability on the online system for things that are supposedly fully booked per reports from people who have called for ADRs? I think my paranoia about Disney's IT capabilities is starting to make me nuts, but I'm wondering if the inventory loaded into the online system is accurate (which would only make sense if tables were held back for the launch of the online booking tool) or if one system isn't properly removing tables from the inventory of the other...

We think a lot alike.

My wife and I were having just that discussion last night.

We'll see. It could be a function of the system being wrong...it could also be a function of the system being a LOT more easily manipulated by the users. In other words, as a user of the online system, if I look for a 5 PM ressie at LeCellier and don't see anything, I'll sit there an plug in 5:15, 5:30, 5:45, etc to see if I get any hits.

The CM on the phone isn't going to do that, and by the reports in this thread, that's made some difference.

Disney better hope the system isn't vastly overbooking....especially during free dining. That would be VERY bad for them....

 

[Condorman]

We think a lot alike.

My wife and I were having just that discussion last night.

We'll see. It could be a function of the system being wrong...it could also be a function of the system being a LOT more easily manipulated by the users. In other words, as a user of the online system, if I look for a 5 PM ressie at LeCellier and don't see anything, I'll sit there an plug in 5:15, 5:30, 5:45, etc to see if I get any hits.

The CM on the phone isn't going to do that, and by the reports in this thread, that's made some difference.

Disney better hope the system isn't vastly overbooking....especially during free dining. That would be VERY bad for them....

That's exactly why callers weren't getting their dining times from the CMs. The CMs were looking around specific times, not inputting increments of 15 minutes along the way. Also, when someone looks for a table for 4 and finds nothing, that doesn't mean tables for 2, 6 and 8 aren't available. For everyone who posted they were unable to get an ADR, another person got everything they wanted. It evens out.

Hopefully, enough people will abuse the system. Yes, you heard me right. If that happens, and people overbook, or book without intention of honoring the ADR, that will force or at the very least encourage Disney to require CC#s on all TS ADRs, preferably with a 48-72 hours cxl policy. The system is way too forgiving and accessible right now.

 

[mi*vida*loca]

That's exactly why callers weren't getting their dining times from the CMs. The CMs were looking around specific times, not inputting increments of 15 minutes along the way. Also, when someone looks for a table for 4 and finds nothing, that doesn't mean tables for 2, 6 and 8 aren't available. For everyone who posted they were unable to get an ADR, another person got everything they wanted. It evens out.

Hopefully, enough people will abuse the system. Yes, you heard me right. If that happens, and people overbook, or book without intention of honoring the ADR, that will force or at the very least encourage Disney to require CC#s on all TS ADRs, preferably with a 48-72 hours cxl policy. The system is way too forgiving and accessible right now.

Ditto!

Also I was sort of hoping that the online ADR's would be for onsite guests only. Just a little perk.

 

[yooperfan]

Those that have actually booked adr's, do you confirm each meal one at a time or list all before confirming? The reason I ask is if you want say CRT, wouldn't it be better to confirm it as soon as possible or will it hold it if you are still shopping for other adr's?

 

[Dizneydaz]

So,
based on what I read here, I went into the dining system and attempted to pull up my reservation #. It tells me there is an error and it can't find it. Could this be because I have not hit my 90 days yet? When I go into my vaction to pull up my resort reservation with my phone number, it pulls it up there

If you can pull up your ressie elsewhere on the site it should work on the ADR sight. You're lucky, I haven't been able to pull up my ressis on any site since I booked it (myself) back in April. So no 90+10 rule online for me.

Maybe you should call Disney and find out the problem. I've been doing my contacting by email but I plan on calling today to see if they can help live.

 

[vellamint]

I was concerned that they were accepting too many ADRs for free dining until I attempted to get different times for Ohana and Lecellier and they are still completely booked.

 

[Bete]

I hate to say it, but after using online for my ADRs I'll be calling to double check it all.

To be honest I did it with the phone service, too. I would call a few days later and then about month before my trip. I know it's paranoia but I don't want suprises once I'm there, either.

By the way, would someone state whether it has worked for them to book 10 plus days (100, rather than 90) out for ADRs as an on-site guest.

Do you have to call each day and do it each day for ADRs (like 100, then 99, then 98, etc.) or can you book it all 100 days out? TIA

 

[rogattdm]

Do you think that Disney opens up an allotted amount of tables for phone ressies and another allotted amount for online ressies? Kinda like a pie chart with thirds: 1/3 for phone, 1/3 for online, & 1/3 for walk up? I keep telling myself this since I call on Friday and can't get online to do 90 +10 because I booked thru a TA.

 

[Meriweather]

HELP!!
I must be an idiot. I can't even find the online stuff to look at . My day comes on Monday.
When I click on the link in the first post, it just takes me to a list of restaurants.
Where do I go??