May 7th- Ohana- Dinner
This was our final Disney meal since the next day we headed off to Universal Studios bright and early. It was a bit nostalgic because we were just at Polynesian in Sept 2015 and DS was looking at the window asking to go swim in the play area. He kept saying he wanted to go down there and swim and for a minute we wished we had stayed here again(then we remembered it was over 2x the price of the POFQ).
Ohana was to my wife what Trails End was to me. She really wanted to try it out and experience all the great food she'd read about. I was apprehensive because I'd read about how hit and miss it could be but ultimately I got on board. We were seated fairly quickly after checking in and went to work on the Hawaiian bread. Eventually he came over and took our drink order(after servicing the table next to us that had been seated after we were). We didn't know it at the time, but that would be the theme of our service the entire night.
I'm not a big salad fan but I did enjoy this one. I didn't eat too much because there were far better options. The lo-mein was my vice during this meal. I gobbled that stuff up and later asked for more. We both thought the sticky wings would be like the ones at Kona Cafe but they surprisingly weren't. Kona Cafe's were better. I think the sauce at Kona had a thicker and slightly tangier flavor to them. If you've never had Kona Cafe's though, you wouldn't likely find any fault in the flavor of the ones at Ohana. The pork dumplings were also really good. We asked for 2nd's on those also. DS didn't eat any of the regular items so they brought him out a grilled cheese. I do think it's pretty nice that they have a wide variety of kid options. It was also something like a $20 grilled cheese though(yikes).
The main entrees were ok but I think the starters steal the show. Of the 3 main entrees, the shrimp was my favorite followed by the chicken and lastly the steak. The steak was tough, overcooked, and just not that great. The flavor didn't come through like it did for the shrimp and chicken. The chicken was good. The sweet and sour Hawaiian marinade came through really well. It seemed to be chicken thighs which I was mixed about. Thighs probably carry more flavor but are a cheaper cut. Ohana is not cheap by any means. The star of the show(which we asked for more of) was the peel and eat shrimp. They just have an awesome flavor and are good sized shrimp.
Now if you somehow have room after all this(and trust me you'll want room), the bread pudding is a mean closer. Even if you don't think you have room for it, MAKE ROOM! It's just a good bread pudding and it caps the entire meal.
Now that the plus side of the meal was covered, on to service. It's not just Orlando(but did seem to occur often here), but DW and I both got the impression that many waiters seem to think that because we are young(I'm early 30's and DW is late 20's), they can provide us with bad service. Maybe they don't think we'll tip good regardless, maybe they don't think we have the means to tip, I don't know. The joke is on them though because I can and will tip as appropriate. I've tipped 30% on an extremely expensive meal when we had first-class service. While I don't ever do a "no tip", I will go down to 10%. I know the best way to approach it is to discuss with management, but having been through that at DW before, it gets nowhere other than a "sorry".
The whole night, our service was absolutely dreadful. Sure, we got our food(eventually) and we got our drinks(one refill, eventually) but it was a struggle. Our waiter made it a point to serve a family that walked in after us, prior to us, the entire night. Then he would apologize to them when he was delayed. At one point, he gave them the entire skewer of shrimp(we had been waiting for shrimp) and then wandered off to the back. He would disappear for periods at a time. When I finally asked for a refill I got back a snotty "when I get of these skewers" to which I quietly replied "how about I get rid of your tip". Everything seemed to be in slow motion for him. The meal took over 2 hours and I felt like it only needed to take 90min at most. Considering all the reviews about people feeling rushed, I think I would have appreciated being rushed in this case!
DW and I discussed our meal and we both agreed that while large parts of the food were very good, the price point+the service just don't put it into the return category for us. If we were staying onsite and had a night to kill when DS is older, we might give it a try again but not our next visit(whenever that may be).