OKW Dec 5 to 14, report..kind of long.

Chuck S

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We arrived Dec 4 and spent one night at POP on an AP rate :) before moving to OKW the next morning. Our OKW one bedroom was ready about 2 pm, room 2825. I was surprised at the nice view from the balcony of this unit, as we stayed in bldg 29 a couple of years ago, and the view was awful. Big difference between first and second floor for these particular buildings.

The unit, overall, was clean, and the floors were cleaner than any of the Hampton Inns we stayed in while driving to/from Disney. :) The carpet showed some minor wear (snags, etc), the tile areas were in good shape, a couple of narrow "cracks" from building "settling" over the years.

There were some cleanliness issues with the kitchen area. It looked like the housekeeper had wiped the counters off, but that a previous tenant had left a lot of grease splatter and/or spilled sugar as the counters and stove were oily/sticky. I wiped them with a washrag instead of a sponge. Also, dishes, skillets and cooking utensils were put away in less than "clean" condition, with what looked like egg particles still attached. However, a previous tenant may have put them away in that condition, so they weren't checked by housekeeping. Needless to say, I hand scrubbed then used the dishwasher before using any dishes.

This unit has a new style sofa sleeper, which surprisingly, I found less comfortable than the "old style" sleeper we had last year. I think the seams in the mattresses just hit me in the "wrong place" for my back.

When I got the bedding down from the closet shelf to make up the sleeper, while the sheets looked and felt fresh, the blanket looked as if someone spilled coffee or cocoa on it, so I also threw it in the washer before I used it. That is the first time that has happened to us at OKW, and the blanket wasn't folded in the usual manner...so I am assuming, again, that a previous tenent (not necessarily the immediate previous tenant) had folded and put the blanket away and it wasn't changed by housekeeping. There were some similar stains on the couch/love seat cushions, which I wiped off. I also fonud a piece of a plastic toy under one of the cushions, evidence that youngsters had occupied the room in the fairly near past.

The appliances and TVs were in good working order, didn't use the DVD.

One other disappointment is the current lunch/dinner menu at Olivia's (breakfast is still great, BTW, as is the breakfast service.) The one minor disappointment at breakfast was the lack of steak & eggs, it has been replaced by a chicken fried-type steak, which some folks may like, but I'd rather have the sirloin they used to have. We ate breakfast there twice, since we used the kitchen in the one bedroom for breakfast most mornings. and both times service was great (many of the servers have been there for years), and the food well prepared.

Disappointment with the lunch/dinner menus include the lack of the buttermilk chicken, the lack of some of the more "creative" dishes they used to offer, and what seems to be standardizations of menus throughout the Disney system. For instance, Olivia's originally had wonderful "steak fries", then changed to really tasty crinkle cut fries, now they are the standard fast food type fries served throughout Disney. The same "steak salad" served at several places, the same Cuban sandwich, etc. Heck, I remember when Olivia's had their own pastry chef, with wonderful specialty items nightly. But, again, this seems to be the case system wide at Disney. Fewer restaurant specific items and more standardization. They don't even have their signature Key Lime Honey Mustard dressing anymore. Surely these changes are due to cost cutting measures, and may be partly due to the need to quickly serve larger numbers of people because of the popularity of the DDP. We actually drove over to POP twice for a light dinner at the food court, because they still offer a wide selection of items.

Generally, resort staff were as nice and as friendly/helpful as ever, no major overall decline in service, and the selection of food items in the general store is quite good, even if a little on the pricey side, though not extremely overpriced, like Goodings. We bought some items at the General Store, but relied on Publix for the bulk of our items. One thing to note, they didn't have any boxes of Mickaroni & Cheese anywhere at Disney. I hope everyone was just "out" and it hasn't been discontinued, we found it superior to the Kraft brand. :(
 
Thanks for reporting Chuck.

Seems consitent with what I've been noticing. Lackluster housekeeping and decline in dining. Kind of sad when you drive to a value resort to eat. :sad2:

Nice to hear about the good service you received and that you had a good trip.
 
If you have transportation short drive to RT192 and all the restraunts you need. Pick from all the brand names. Nice change for dinner, international dr. just up the road, also old town on 192 very interesting.
 
I have to add, that our full housekeeping and trash & towel service that we received while at the resort were fine, and in fact (perhaps because I tipped ;) ) we received plenty of towels both times.

One note, if you do leave a tip while you are at the resort for housekeeping, be sure and "label" it somehow. Some housekeepers will not take money, even if fairly obviously left for them, without there being some "housekeeping" designation on it. I just wrote a quick "Housekeeping" tag using the pen and tablet by the phone.
 

mikron said:
If you have transportation short drive to RT192 and all the restraunts you need. Pick from all the brand names. Nice change for dinner, international dr. just up the road, also old town on 192 very interesting.

We did eat off site once during this trip, and often visit some of the area restaurants, but we really like the ceasar salads at POP, and get a sandwich or split a small pizza, and enjoy a slice of tie-dye cheesecake. Plus, they take the DDE discount. :) OKW has never had much of a selection at Good's to Go, since it is a snack bar and not a food court. I miss the days when you could get a take-out order from the Olivia's menu at Good's.
 
I think DVC needs to upgrade's Olivia's lickety split. I hate what the DDP has done to our OKW restaurant!
 
Glad to hear you had a great trip, even though there were a few minor issues.
 
Just returned. Nightmare trip. Grand Villa that had been confirmed since March was not available. Had to make due with 2 BDR which was filthy. Obvious that housekeeping just not cleaningas they should. Dirt visible without even opening cabinets. Dirty dishes, oven growing, and toilet leaking and flooding bathroom. Standard is going down hill. Did voice concerns to housekeeping management. And DVC attempted to correct but this happened to other families also they we talked to at the pool. Anyone else having problems????
 
DVCDebb said:
Just returned. Nightmare trip. Grand Villa that had been confirmed since March was not available. Had to make due with 2 BDR which was filthy. Obvious that housekeeping just not cleaningas they should. Dirt visible without even opening cabinets. Dirty dishes, oven growing, and toilet leaking and flooding bathroom. Standard is going down hill. Did voice concerns to housekeeping management. And DVC attempted to correct but this happened to other families also they we talked to at the pool. Anyone else having problems????
Wow, that's awful! I certainly hope you're going to address that with DVC. Luckily, we have never had a cleanliness problem. The only problem we've ever had is that there were no linens for the sofa bed one trip, and it took over an hour of repeated calls to get them. Oh-and once a big tree fell right outside our window and scared us-does that count?
Chuck-could you elaborate a little more on your views-both the good one you just got and the bad one you had before? Thanks!
 
Simba's Mom said:
Chuck-could you elaborate a little more on your views-both the good one you just got and the bad one you had before? Thanks!

The view we had when we stayed on the first floor of bldg 29 was "woods," you could not see much of anything. The surrounding shrubbery blocked all views of the golf course, and basically all you can see is overgrown cane-like shrubs and compost. Perhaps this is to block runaway golfballs?

From the second floor of Bldg 28, we had a nice view of the golf course, a pond (in the distance) and a nice view of someones patio Christmas lights in the 30s series of buildings by Turtle Pond. Also, on the night the shuttle launched, we walked out on the front landing and got a pretty good view of the launch :)
 
DVCDebb said:
Just returned. Nightmare trip. Grand Villa that had been confirmed since March was not available. Had to make due with 2 BDR which was filthy. Obvious that housekeeping just not cleaningas they should. Dirt visible without even opening cabinets. Dirty dishes, oven growing, and toilet leaking and flooding bathroom. Standard is going down hill. Did voice concerns to housekeeping management. And DVC attempted to correct but this happened to other families also they we talked to at the pool. Anyone else having problems????


You and Daisy Mae Muggles aren't related are you????? Didn't think so.

When I've stated the overall decline at WDW and DVC I've been flamed.

My best advice is get ready for the flames because they are a comin!!!!!!! :duck:

Yes other people are having problems. Problem is when they post it here the WDW fans bomb them and they never return to the boards.

Sorry you had these problems, they are unexceptable and I hope you will be following up DIRECTLY with DVC.
 
DVCDebb said:
Just returned. Nightmare trip. Grand Villa that had been confirmed since March was not available. Had to make due with 2 BDR which was filthy. Obvious that housekeeping just not cleaningas they should. Dirt visible without even opening cabinets. Dirty dishes, oven growing, and toilet leaking and flooding bathroom. Standard is going down hill. Did voice concerns to housekeeping management. And DVC attempted to correct but this happened to other families also they we talked to at the pool. Anyone else having problems????

I'd like some clarification on "...DVC attempted to correct..." Did you call housekeeping immediately? Did they send someone over to re-clean the room? Did maintenance repair the toilet? Surely they refunded points to you for not having the Grand Villa you reserved?

Truly, my problems, while a little irritating, were really quite minor. Had my room been in the condition you describe, DVC would have done more than "attempt to correct" the problems. I would have called the housekeeping manager immediately. What room were you in, and what dates?
 
Chuck S said:
One thing to note, they didn't have any boxes of Mickaroni & Cheese anywhere at Disney. I hope everyone was just "out" and it hasn't been discontinued, we found it superior to the Kraft brand. :(
Chuck - we looked everywhere for the Mickeyroni when we were at WDW in October, and we couldn't find it either. Everywhere said that they were sold out. I hope it hasn't been discontinued :eek:
 
I am begining to question all of this.

I have never had a real bad experience at OKW, just kind of minor items at best.

There are certainly a lot of people complaining about OKW, are the other resorts having the same issues?

Knock on Wood my stays have been nice and I hope they continue that way.
 
drakethib i've been a DVC'er for 12yrs OKW home resort. Over the last 3yrs i've been trying the other resorts out and then this year stayed at OKW :sad2: i was shocked

In the 12yrs i've never had a major problem and i can't even think of any minor ones. But OKW this year was very poor i'll not go into detail you'll find it in my thread.

Are Disney resting on their name YES, they need to get their act together. The Food is very poor - you look at any of the Parks bar AK and you'll find restrooms in poor repair - buildings in need of re-painting.

Money needs to be spent to bring the WDW back up to were it use to be in my view.


Remember to look when visiting !!!
 
drakethib i've been a DVC'er for 12yrs OKW home resort. Over the last 3yrs i've been trying the other resorts out and then this year stayed at OKW :sad2: i was shocked

In the 12yrs i've never had a major problem and i can't even think of any minor ones. But OKW this year was very poor i'll not go into detail you'll find it in my thread.

Are Disney resting on their name YES, they need to get their act together. The Food is very poor - you look at any of the Parks bar AK and you'll find restrooms in poor repair - buildings in need of re-painting.

Money needs to be spent to bring the WDW back up to were it use to be in my view.


Remember to look when visiting !!!

Hopefully if things are as bad as they seem the mouse will make them right soon.
 
I read all of the negative stuff here, and trust me I'm not flaming anyone, it just seems like I must be literally blind to have missed all of the horrible things that are happening to WDW and my home resort, OKW of which I have also been a member for 12+ yrs. now. I also just returned from a trip home to OKW as well as BCV from 12/1-12/17 and I can only concur on finding a decline in the food services and more particularly at Oliva's and Good's to Go. Otherwise we found our stay be very excellent. We were in a bldg.
(#14) that I was not thrilled about when I was at the desk signing in bec. of the traffic noise but I figured hey, lets give it a try. Aside from the noise when out on the deck we had a great stay. The room was the same as always, yes, some things do change, i.e. the non-mickey toilet paper, etc..., but for us all small stuff. The CM's I dealt with at the front desk over ticket prob's were great, the pool staff interacting with my children great, the CM's in community hall with both my children and me, great. Again, I really don't know what the individual prob's you are all having with the units, but had I had flooding, etc. I would have had them fix it immediately and I have had them do that in the past and then moved on and not let it ruin my trip. As I said before, I really must be blind as my old OKW seems to be aging yes, but I think aging fairly well. Sorry if it seems like I wear rose colored glasses, but it sure makes my vacations good times for me and my family.
 



















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