We will not stay at OKW ever again because of the beds. I was in tears from the rock hard king bed in the Master bedroom. When we got our room, I noticed that the bed was hard and called housekeeping. They brought an eggcrate and that was suppose to fix things. The egg crate was about 1/2" thin foam, definitely did NOT do a thing to help. I didn't sleep and hurt so bad, I was sobbing. I called the front desk and between the tears told them we were going to have to check out and go to a Holiday Inn or something because the bed was unbelievably horrible. I have ALWAYS enjoyed my Disney trips but this one put me over the edge and I couldn't talk because of the sobs. Another person came to the phone and assured me they could fix things. She sent the maintenance people to our room to see what kind of mattress I had--a brand new one from their report (it was suppose to be HARD). They then brought me a new pillowtop to replace it. They said that some people want the rock hard and others want a soft one. If I ever get a horrible mattress at Disney on one of our trips again, I will complain BEFORE I have a sleepless and painful night and wait there until they bring me a better one. I am shocked at how hard that original mattress was and that some people actually like them. There was absolutely no "give" to the mattress...it was slab of steel hard. I hope the guests who got our villa the next time were ones who could appreciate a firm but comfy pillowtop.
DD and I each have really nice beds at home, so it could be something that puts a bit of a damper on things. I guess I'll ask for an eggcrate, and hope for the best...
