just a general comment, no flaming to poster...
if I had this crappy of a meal & service i'd certainly request speaking to mgmt @ the restaurant
i'd like to think the mgr would want to know about such an experience & continued feedback would help raise the bar.
I keep seeing people mention this - perhaps that poster did do this?
We have done it several times at 'Ohana, and it didn't do any good. I come from a restaurant family, so I can tell you that some restaurants do not want to raise the bar, as they are happy with the way things are. This is the case with 'Ohana, IMHO. You see the same continuous inconsistent reviews about 'Ohana. Why is that? Some of it can be attributed to different expecations from guests, but in this case, I truly believe 'Ohana is happy with the way they are.
It seems to be working, and they are full all of the time, as there are only 2 TS restaurants at the Poly, and it's a big resort. Not to mention the amount of people who visit from MK or other resorts.
If 'Ohana wanted to change, they would have changed by now. We went 3x over 3 different trips, during different months and years apart, and we encountered the same thing. That tells me they operate the way they wish to operate, and no amount of speaking to management (which needs to overhauled, IMHO), will change it.
Tiger