Yeah, thanks Pam, I've been on the phone with MS in the last few days and gotten all the ins-and-outs.
Ryan's statement is very strange to me, because just a couple days ago MS went through and checked every week for me, and all they could come up with were some odd, nonconsecutive days at OKW. I've got it set to automatically make the ressie without calling me, so I shouldn't have slipped through the cracks.
There's probably some kind of misunderstanding, but I'll follow up again with MS.