On our last trip (May 2019) I made a change to my reservation and got two packets. I received ME tags for the resort I was no longer staying at and received none in my packet for the correct resort. By the time I noticed, there was nothing I could do about it, so I retrieved my bags before heading to ME, as advised. I NEVER WANT TO DO THAT AGAIN! My luggage is from the 90's but still in good shape, but I only have one large upright pullman and the other is the old fashioned 4 wheels that like to go every direction, but the one you are pulling in. It was annoying, but we made it. Then, we got to AoA and had to drag that obnoxious thing all the way back to the Little Mermaid Rooms! I let DD take the upright pullman and I manhandled the crazy one. With online check in, we never really had an opportunity to ask for assistance, but in hindsight, I should have stood in line and asked for what I needed. I had to just keep my fussing and fuming inside my own head and resist the urge to set the crazy thing on fire! Note to self: learn how to pack light or buy a new suitcase before the next vacation! Thankfully, the trip home was a breeze.