No Reservation Confirmation Emails Anymore?

[tup1830]

Hello All,

I made a few reservations and waitlists over the past few days and have not received a single email confirmation. Is this the new normal?

I had an issue with DCL where they are not sending out receipts...they told me to check my credit card for the receipt.

I wouldn't think an email confirmation is affected by covid, but i'm learning its becoming an excuse more so than a challenge.

 

[JETSDAD]

It seems that emails aren't going out for some reason...likely an IT issue more than a new normal.

https://www.disboards.com/threads/issues-with-reservation-confirmation-email.3864918/

 

[SteveH]

likely an IT issue more than a new normal.

I'd say that Disney IT issues ARE the new normal.

 

[Canadian Tom]

I didn't receive any confirmation emails either

 

[buzzrelly]

I was looking for an email for the reservation I made this morning and haven't gotten one yet. I guess I won't hold my breath.

 

[miTnosnhoJ]

I am still getting them (as of Dec 30).

 

[KTownRaider]

I made two reservations on Saturday and one this morning. No confirmations emails for any- so far.

 

[Keyser98Soze]

I had a waitlist get confirmed and I didn't receive an email about that. I just happened to login to the site early this morning and noticed that the reservation was changed. I searched my email for the confirmation number and nothing came up.

 

[tup1830]

scary to see that a simple confirmation email is a challenge....for weeks

 

[Pens Fan]

I was walking a reservation for the week after Thanksgiving. The last confirmation I received was on Dec 25 - none after that. I also modified another existing reservation on Dec 27 and did not receive a confirmation.

Everything is correct on my Dashboard, but emails seemed to have stopped sometime after Christmas.

 

[iheartglaciers]

I didn't get an email confirmation for a combined reservation they processed this week (normally I do).

 

[J-Dog]

IMO, this could potentially be a major issue. Since Disney IT is so glitchy, what would happen if the system "forgot" a current reservation, and it just stopped showing up on your Dashboard?

At that point, you would have no recourse without the confirmation email.

I guess you could screenshot the listing on the Dashboard, but I don't know if MS would honor that or not?

 

[DVChris]

Just received a confirm email for a reservation I made this morning!

 

[JETSDAD]

Just received a confirm email for a reservation I made this morning!

Same here. Glad to see it back up and running.

 

[J-Dog]

Just received a confirm email for a reservation I made this morning!

Apparently, they're not going to bother sending confirmation emails that didn't go out last week. At least, I didn't get one...

 

[KTownRaider]

Apparently, they're not going to bother sending confirmation emails that didn't go out last week. At least, I didn't get one...

In the same boat regarding my reservations last week. I had the same occur with reservations made last May too. I try to think of it as an occasional, involuntary membership value-add feature to help keep my inbox uncluttered.

 

[Sandisw]

Apparently, they're not going to bother sending confirmation emails that didn't go out last week. At least, I didn't get one...

If you want one, go in, modify your trip, don’t change a thing, and rebook it. It will trigger a new email to be sent!

 

[J-Dog]

If you want one, go in, modify your trip, don’t change a thing, and rebook it. It will trigger a new email to be sent!

Didn't know that. Thanks!

 

[J-Dog]

If you want one, go in, modify your trip, don’t change a thing, and rebook it. It will trigger a new email to be sent!

Well, tried that. It's been 30 minutes. Still no email. Have the ones today been taking longer than usual?

 

[DaveNan]

Well, tried that. It's been 30 minutes. Still no email. Have the ones today been taking longer than usual?

I got my confirmation email at 5PM for a reservation made at 8:30 AM (EST).