No penalties for cancelling your last day when you arrive?

[Carys]

Here's a bit of an odd thing.

I was just on the phone with the CRO, looking at cancelling the final day of my package that I have booked. The CM who I was talking with said that it couldn't be done as the reservations system was down at that time. She then said that I can do it when I arrive at the resort and cancel the final day then if I still want to.

I asked whether I would be refunded the money I paid for the last night of the package (accomodation and dining plan) and she said yes. I then asked whether there would be any sort of fee or penalty. She said no.

This seems a bit odd to me, given the 45 day limitation. As the CM was a bit of a grump and unhelpful on other things I thought I would just check with the helpful people on the DIS whether anyone can confirm that they have successfully done this?

(My dining reservations CM by contrast was great! A box of birds, so I have no general complaint about unhelpful CMs, just to be clear)

 

[DisneyMom5]

That does sound odd. I would double check with another CM.

Happy planning!

 

[lvloopingbag]

I think that is only applicable to room only reservations.......I have friends who did that once.

 

[safetymom]

I did that once on a room only with no problems.

 

[Carys]

Thanks for the advice! It looks like we're going to stick with our original departure date afterall so it's just as well that I didn't amend the booking - I guess it was pixie dust keeping the reservations system out of order?