I just wanted to share an experience my wife and I had on the Skyliner on November 9. It was our second time riding it ( the first time went smoothly ) and full disclaimer, I have a fear of heights. It was the first leg of our trip from Pop Century to Epcot, from where we would walk to Swan and Dolphin for their food and wine festival. We usually stay at other resorts, but decided to stay at Pop for the easy transport to the festival. Well, we were on the Pop to Caribbean lline when the Skyliner stopped for over 30 minutes It was just my wife and me in the gondola . As experienced Disney travelers ( annual pass holders), we expected a message over the speaker informing us our journey would resume shortly, much like you get on the monorail. However, we got nothing except silence. After about 5 minutes, I was struggling to not have a panic attack, so my wife hit the emergency button a few times, but there was no response. Eventually, I hit it several more times, but we got no response, not even static. The gondola started a few times, but it abruptly stopped each time. My wife, who doesn’t have a problem with heights, started to get nauseous from the abrupt stopping, which left the cart swaying to the point where we felt like we were going to be upside down. It was generally a very windy day, so the car was already swaying before the abrupt stopping and starting. After about 10 minutes of no communication or message, my wife called the hotel and she was told there was a technical issue and that she needed to speak to the manager when we got off. After over 45 minutes the gondola started to move and after stopping about 5 times with prolonged delays (5-10 ) minutes, we arrived at the station. A woman in the car in front of us was in hysterics because she only got muffled static on her comm; meanwhile we got nothing. We told the people at the station we couldn’t get back on, so they ended up calling a cab for us, and they said our hotel would reimburse us for travel expenses. The man who called the cab was the manager of Caribbean Beach and he was more sympathetic than the first person we spoke with when we got off who just took our information but didn’t offer any kind of assistance while I stood there shaking, nor did she offer any assistance to the people in the car in front of us with the woman in hysterics. When we returned to our hotel, the management of the hotel reimbursed us for the rides and they said they’d look into the issue. I just wanted to share my story. I already had trepidation about traveling via the Skyliner given the previous issues, but like so many others I put my blind faith in Disney that they prioritize guests’ safety and concern. I just don’t know how the comm system isn’t working in brand new gondolas—- how is that even possible. It makes me wonder what else is going to malfunction with this system. I know I will never be riding the Skyliner ever again, which is sad because I was really looking forward to enjoying it despite my fears. I’m just thankful my kids ( 4 and 6) were not with us to have to go through this experience.