mytwotinks,
People on the boards have reported cancelling on the phone and then rebooking online for the same tickets. However, I was told by a SW csr
that unless the lower FARE is showing as available on your screen at the time of your rebooking you may not get the lower fare. In other words, there may be a lot of seats available on that flight, but, unless that seat is showing there is availability at the lowest FARE you are not guaranteed to be rebooked at that lower fare. I called to inquire about this for our trip in December.
People on the boards have reported cancelling on the phone and then rebooking online for the same tickets. However, I was told by a SW csr
that unless the lower FARE is showing as available on your screen at the time of your rebooking you may not get the lower fare. In other words, there may be a lot of seats available on that flight, but, unless that seat is showing there is availability at the lowest FARE you are not guaranteed to be rebooked at that lower fare. I called to inquire about this for our trip in December.