awilliams4
DIS Veteran
- Joined
- Jul 1, 2009
- Messages
- 775
We bought in 1997 when customers were valued. Now it's all about selling newer properties for outrageous prices, "renovating" poorly ala OKW, furnishing poorly ala BLT, "guides" making unreasonable statements to get people to buy, etc. When we bought, our guide was a guide. She stated the facts and if we didn't buy, we didn't buy. She laid it all out on the table, no sugar coating, no impossible promises.
Fees pay for the renovating. Curious, if they put in gold plated dishes and diamond studded bed frames in and charged you $30 per point in MF to cover the costs, would you consider that focusing on the customer.
I own at BLT. I didn't notice and poor furnishing. I noticed guests that treat the place itself poorly though by banging everything up.
Outrageous prices? Has the ROI in 5-7 years changed from 1997 to 2010? I did the math and we are getting our initial investment back after 5-7 years.
As far as the guides, as expected with everything in life, there are good ones and bad ones. If I had a pushy guide, I would not translate that into 'Disney Is Losing Focus On The Customer'. Very short sighted.