FoxC63
DIS Legend
- Joined
- Jun 19, 2016
- Messages
- 21,217
A while ago many of you were commenting about Disney not being able to handle anything else on their site "MY Disney Experience" and I have to agree. A few months ago I made a Room Only Reservation for one week at Wilderness Lodge for a party of two and paid with Disney Gift Cards.
One week ago I couldn't even log into my Disney account - nothing changed same email address and password but I could not log in. Sent in my email address and waited to "reset" my password but that never came. So I called. If it wasn't for the fact that I had just received a letter from Disney with my confirmation on it I would have never known my information was deleted. According to her I was NOT in their system. Then she said if it happens again you will have to go through IT. No. No. I will not, you made this reservation, you took my money so you'll wait for IT to fix it and you can call me when it's done.
It's fixed... for now but I don't trust their system.
One week ago I couldn't even log into my Disney account - nothing changed same email address and password but I could not log in. Sent in my email address and waited to "reset" my password but that never came. So I called. If it wasn't for the fact that I had just received a letter from Disney with my confirmation on it I would have never known my information was deleted. According to her I was NOT in their system. Then she said if it happens again you will have to go through IT. No. No. I will not, you made this reservation, you took my money so you'll wait for IT to fix it and you can call me when it's done.
It's fixed... for now but I don't trust their system.