I'm guessing the phone reservation people, who are doing their job like anyone else, probably got a little fed up with the new onslaught. So they passed on the guest sentiment, resulting in the newly announced offerings during that time.
Who knows if this is a reaction, or if somebody actually thought ahead about it....but was poor in sharing that info in a timely manner.
My guess is the development side got out ahead of the operations side of this, and this is the aftermath.
I'm inclined to think this is a case of the left hand, not knowing what the right hand is doing. Being as big an organization as they are, I'm sure this is something that fell through the cracks. Sadly management has been through this a lot, and probably know they are expected to "tow the company line", which is a cultural problem. Given they are guest service industry, eventually that mentality prevails, but sometimes too late to be effective.