News Round Up 2017

I'm guessing the phone reservation people, who are doing their job like anyone else, probably got a little fed up with the new onslaught. So they passed on the guest sentiment, resulting in the newly announced offerings during that time.

Who knows if this is a reaction, or if somebody actually thought ahead about it....but was poor in sharing that info in a timely manner.

My guess is the development side got out ahead of the operations side of this, and this is the aftermath.

I'm inclined to think this is a case of the left hand, not knowing what the right hand is doing. Being as big an organization as they are, I'm sure this is something that fell through the cracks. Sadly management has been through this a lot, and probably know they are expected to "tow the company line", which is a cultural problem. Given they are guest service industry, eventually that mentality prevails, but sometimes too late to be effective.
 

I'm guessing the phone reservation people, who are doing their job like anyone else, probably got a little fed up with the new onslaught. So they passed on the guest sentiment, resulting in the newly announced offerings during that time.

Who knows if this is a reaction, or if somebody actually thought ahead about it....but was poor in sharing that info in a timely manner.

My guess is the development side got out ahead of the operations side of this, and this is the aftermath.

I'm inclined to think this is a case of the left hand, not knowing what the right hand is doing. Being as big an organization as they are, I'm sure this is something that fell through the cracks. Sadly management has been through this a lot, and probably know they are expected to "tow the company line", which is a cultural problem. Given they are guest service industry, eventually that mentality prevails, but sometimes too late to be effective.

Cynically, I think they were just expecting people to just accept the changes as is. Realistically, they probably had some of this planned but didn't communicate it to the appropriate people or weren't planning to roll it out right away. Either way, it's bad business and I'm glad there was enough pressure in place for them to "clarify" their plans.
 
Has anyone heard anything about more dates of the extra cost magic hours at MK? I think the last night schedule is in early March. I'm considering going to Orlando for a weekend trip sometime in the near future. We have Universal APs and this would be the ideal time to do the night at MK.
 
Apologize if its been mentioned someone already but..... I was watching Tim Tracker's video from today and he was at a MK DVC event. The event had a special fireworks display containing music from movies being featured in the new Happily Ever After fireworks. Does anyone think this was a preview of the new show (without the projections and lasers)?

 















Receive up to $1,000 in Onboard Credit and a Gift Basket!
That’s right — when you book your Disney Cruise with Dreams Unlimited Travel, you’ll receive incredible shipboard credits to spend during your vacation!
CLICK HERE













DIS Facebook DIS youtube DIS Instagram DIS Pinterest DIS Tiktok DIS Twitter

Back
Top