Day 12: Departure flights
ABD brought us to the airport two hours prior to departure. My previous experience with ABD is that they are conservative and usually get you there 3 hours in advance, so this means they are comfortable with Queenstown not requiring such an early arrival.
A couple of families departed at the same time, so Ricky took us on the bus. Kira joined us as she was flying out that day also. Kira had warned us that for most flights, you must collect your checked luggage in Auckland at the domestic terminal, take it to the international terminal, and then recheck it. For our flights, they were able to check our luggage through all the way to the US.
There were no problems in Queenstown. You do go through security but there wasn't a long wait. The flight to Auckland was on time.
Since we were worried that the luggage wouldn't be checked all the way to the US, we did wait around at the baggage claim in the Auckland domestic terminal to verify that our luggage wasn't delivered there. Then we headed to the international terminal. My plan was to catch the shuttle that goes between the two terminals, but we never found the shuttle stop. Instead, we found the walkway to the international terminal, which is a big green stripe, impossible to miss. We ended up just walking that and it didn't take very long to reach the international terminal. It took about 30 minutes from getting off the plane to reach the international terminal. I recommend walking rather than waiting for a shuttle.
There, we had to check in for our international flight (which didn't take long), and then go through three steps: a boarding pass check, an automated passport check, and then the security scan. And... the... line... was... so.... slow.... it.... was... extremely... stressful. We had two hours left before the scheduled departure time (again, I thought 2.5 hours for the connection was ample) and it took two hours for us to reach the gate. I think the security step was the bottleneck. I saw only about half of the stations staffed. We were concerned that we wouldn't make it onto the flight. When we finally reached security and went through, my wife's purse got triggered for an additional manual check. And there were 20 bags piled up for more screening before hers... I'm not going to write what I was thinking at that point.
My son ran off to the gate to try to hold the plane, and I followed (walking), not at all happy about splitting our family up and not wanting to have a situation where some people made the flight and others didn't. Once you get past security, it is still a long walk to the gate. I had planned to go shopping in the airport to stock up on chocolate and other stuff but had to skip all that.
Fortunately, our flight departed late (at least 30 minutes late). Once we all arrived at the gate, we boarded and I began to relax.
Kira was actually on a later flight from Queenstown to Auckland than our flight. But she managed to also make the flight to the US! I'm guessing the staff pulled people from the line who were on our flight and expedited them through the screening process.
I have no idea if this was an aberration due to the holidays, or the "new normal" due to COVID. But if you don't want to go through what we did,
my advice is to schedule extra time, at least 3.5 hours and preferably 4 hours to make your connection in Auckland.
Another option might be to have an extra day in Auckland. Do the domestic flight, then spend time in Auckland, and do your departure back to the US on another day.
I read horror stories during summer 2022 of security lines at some European airports taking several hours. I didn't even consider that this might be the situation in New Zealand. But maybe these days we should be very conservative about making international connections and allocate much more time than what used to be normal.
Getting through customs in the US (at LAX) wasn't a problem on our trip. It didn't take abnormally long.