We bought our first contract through Disney and we received all materials including temporary cards quickly, but we didn't get our permanent cards for a long time. I sent an email through the member web site and they sent us cards within a couple weeks.
We bought a resale contract and closed in December. By mid January we had the paperwork including new sets of member cards (for both contracts?? same number for old but new card, go figure?)
Anyway, my point is perhaps an email through the member web site might speed things up for you?
-ML