Originally posted by Dean
I personally can see no reason for having to track down the manager just to get a discount that's been in effect for 10 years. Poor communication and training is not the resposbility of the DVC member. I can understand if someone is new, otherwise I expect them to know how to complete it when I present my items for check out. If they don't know, then I expect them to find out from the appropriate person or manager. All of this can be done amicably and without contflict.
True, it can be done amicably and without conflict, however with DS currently staffing at a minimum, it might save the DVC member time and headaches by mentioning the discount to a manager prior to having the transaction rung. If you wait until you're at the register and then have to wait for a manager to be called over, you're adding to your own frustration as well as the frustration of those in line behind you. I never said it was the responsibility of the DVC member to get their deserved discount, I only mentioned that it might save time and trouble if the manager was located prior to heading to the register.
The original comment was a very crticial observation of
Disney Store "workers" and a complaint about having had "too many arguments" - I only responded to be helpful and to help Zimbubba avoid arguments and confrontation in the future.
Additionally, it seems that you are not the type to verbally abuse a CM for not knowing about a discount that has been in effect for over 10 years, so this helpful hint was not necessarily directed at someone like you. It seems that some folks feel that arguing with a CM is the only way to get what they want. Unfortunately, CMs are only able to do what the registers allow them to do...in the case of a DVC discount the register requires an expiration date. If Members are frustrated by the fact that CMs "frantically search for an expiration date" perhaps they should direct that concern to MS and have that requirement removed from the registers.
As a DVC Member myself, I understand the desire for a hassle-free shopping experience and receipt of said discount. However, I also understand that arguing with CMs does nothing more than frustrate and embarass the CM.
