Just a thought - what worked for me, I had two windows open. When it came up in the first one while video was playing, I typed my search info in the other window, then that video started. Then the first video ended - but stupid me hit back to change something - got video again - so was nice having the second window already in the video stage - as my original window I messed up on. I still had my second window already going through the video, so completed the transaction on that. Just a thought - having a backup window in case you mess up like I did!