Similar experience this morning. I reached out via online chat, after waiting 2 days to see if it tracked. The first person who helped me first said that I didn't meet the spend requirement, until I pointed out that the offer says it is calculated before other discounts, and I met the requirement before my redcard discount. They then said that yes, I qualified for the reward and it was a known issue with this offer not tracking, and that I should wait until the offer period expired, reach out again, and then they would fix it. I politely said that was not acceptable. They said they could not resolve it, so I asked that it be escalated. I was transferred to a second chat assistant, who first tried to say I didn't meet the minimum and that Disney gift cards were excluded. I pointed out the offer terms on the amount again, as well as the terms that excluded Target gift cards and pre-paid AmEx and Mastercards, but did not exclude 3rd party gift cards. I told them that I had already been told by the first assistant that my order qualified and that there is a known issue, and that I was told to chat or call again in a few days. I told them again that I did not think I should have to wait & spend more of my time to reach out again to resolve this, when they are already aware of the issue. At that point they simply said they agreed, and were able to credit the reward to my account.
First Holiday Sneak Peek!
