focusondisney
DIS Legend
- Joined
- May 7, 2009
- Messages
- 16,157
My son and daughter in law had a Kona Electric. Loved the car, but the dealer and the dealer service department were the pits. They had a battery recall and dealer had nobody on staff who knew how to do the recall. Sat for over 30 days in the service department so my son called Hyundai direct. The said that was an automatic buy back since it had been over 30 days. Took another two months to finish the buy back as the DEALER would not let the Hyundai representative on the lot to inspect it. Right now I would think twice about buying any Hyundai or Kia because of the huge engine issues they are having. They ARE fixing them for free, but why put up with that? Hyundai dealerships around here just don't last. The original dealer owns like almost every brand dealership you can think of, but dumped Hyundai. No idea why. And the ownership since they seems to change hands ever couple years.
Sorry your son has had issues. But that has not been our experience. Our dealership owner has several different franchises including Ford, Chevy, Chrysler, Dodge, Jeep, RAM, Buick, Mazda and Hyundai. They’ve been in business since 1969. We’ve been buying cars from them since the late 80s. My husband has great relationships with the salesman we use as well as the service department manager & workers. My husband is very particular about cars, takes exceptional care of them & has bought new cars many times from this company. Because of that, they’ve taken very good care of us with pricing & trade in value. We’ve never had any issues or been dissatisfied with Hyundai or our dealer’s customer service.