Never, ever - OKW room issues

[ILoveMyDVC]

First off, I am a volunteer here. Moderator's opinions are their own. We receive NO compensation from the DISBoards, nor from Disney or DVC. And again, you could have prevented all these calls by simply accepting the new room, packing your groceries back in the bags they were delivered in, or if you shopped in person, the bags you brought them to your rooom in from the store, and letting bell services move everything for you. and why, pray tell, are you so overly concerned about someone else's dogs? How would MS know whether the animals were part of a weather evacuation or not? Especially when it is doubtful that decision came from DVC or MS and likely from Disney Cash reservations? How would another room explain the sheets, the towels, the dogs, the toilet paper? The new room would have had fresh sheets, not wet ones, and fresh towels, so that issue would have been avoided completely, right?

I realize dogs are not normally allowed at OKW...but again, things happen...and how would it affect you personally, if they weren't service dogs? Again, OKW has allowed pets when people were rehoused there for several years during storms.

Pets are generally allowed on flights if they are small enough to fit in carriers under the seat, so why is having a non-service dog on the flight an issue? So as long as your chicken fits in a carrier under the seat.... There is also NO documentation requirements for service animals, and I do have issues with that...that is something the ADA could address relatively easily with actual service animal trainers.

bring you support rattle snake and demand it has rights to roam freely

 

[eandt]

There was a day I would defend OKW. Now, I have to rethink everything.

So tired of the defenders .. “sorry your room has a decaying dead animal, here try another’ might be acceptable at the local roach motel but it is not acceptable for a ‘deluxe’ resort we pay 1000’s to maintain

 

[intamin]

There was a day I would defend OKW. Now, I have to rethink everything.

I mean it has some good things going for it like space, laid back vibes, low point charts but I personally don't have a good reason to pick OKW over a resort like CCV/BRV/AKV or any other 2042 assuming there's availability at Crescent Lake (I know, big assumption)

 

[eandt]

I mean it has some good things going for it like space, laid back vibes, low point charts but I personally don't have a good reason to pick OKW over a resort like CCV/BRV/AKV or any other 2042 assuming there's availability at Crescent Lake (I know, big assumption)

We actually had a good stay (minus the screaming brat named Cooper in the adjoining room) at OKW on our only stay just this past Feb … but the villa the OP got should never have been in circulation

 

[Chuck S]

So tired of the defenders .. “sorry your room has a decaying dead animal, here try another’ might be acceptable at the local roach motel but it is not acceptable for a ‘deluxe’ resort we pay 1000’s to maintain

So, , what did you expect them to do? THe dead aniumal was, apparently, the first issue on Day 2. To remove the carcass, would require scheduling a crew and a removal of the tub, cleaning the animal, replacing the tub, resealing and making sure it didn;t leak, and reacaulking. It would have taken an additional day to let the caulking cure, and silcone caulking isn't exactly odor free while it is curing.

 

[intamin]

We actually had a good stay (minus the screaming brat named Cooper in the adjoining room) at OKW on our only stay just this past Feb … but the villa the OP got should never have been in circulation

I'm hopeful my next stay at OKW will be better and that our experience was a one off. I want to like it but like I said it'll probably be awhile before we give it another shot

 

[Mackenzie Click-Mickelson]

elderly dog without any vest being walked by owners as it urinates all over OKW grass and plants. So not a SERVICE dog.

There's a difference between service dogs and emotional support dogs. Service dogs wear their vests. Service dogs have to be able to stand to do their job and not be tottering and teetering because they are of advanced age and barely able to relieve themselves.

You seem to be well versed on service dogs but I'm surprised that being so well versed you have not looked into the actual laws especially because the ADA has got you very well covered on vest/no vest.

https://www.ada.gov/topics/service-animals/




There is a case for discussing behavior of a dog (and is a different topic), there is NO case for discussing a vest.

If you have an issue with it I suggest you take it up with the Federal Government and stop with your presumption based on vest.

 

[eandt]

So, , what did you expect them to do? THe dead aniumal was, apparently, the first issue on Day 2. To remove the carcass, would require scheduling a crew and a removal of the tub, cleaning the animal, replacing the tub, resealing and making sure it didn;t leak, and reacaulking. It would have taken an additional day to let the caulking cure, and silcone caulking isn't exactly odor free while it is curing.

Idk maybe notice the dead decaying animal smell on their turnovers or daily ‘security’ checks BEFORE the OP checked in .. this didn’t happen overnight .. it’s abhorrent even by motel 6 standards… this can’t be defended

 

[Chuck S]

We actually had a good stay (minus the screaming brat named Cooper in the adjoining room) at OKW on our only stay just this past Feb … but the villa the OP got should never have been in circulation

That is very true, it should never have been shown as ready for occupancy and assigned. But it was, and to actually repair the unit/retrieve the carcass from behind the tub, it would need to be taken out of service. for at least 24 to 48 hours. I had a one bedroom years ago that WAS scheduled for repair, and mistakenly assigned to me. It had a large crack in the bedroom ceiling, and right after Mom and I moved in, maintenance showed up with plastic tarps to cover everything, thinking the unit would be unoccupied. They asked to relocate us, but because Mom was in a manual wheelchair, and they didn't have another first floor unit, they couldn't relocate us. So we stayed put, and maintenance notified the front desk (again) to show the unit as down for repair on our check-out day. That would also likely be a two day, and very dusty repair, considering the drywall mud, taping and sanding, then repainting.

 

[Sandisw]

Please, please, this isn't a defense for OKW sloppiness. IF I didn't use the dryer would not make having a bad dryer okay. IF I didn't ant t use the toaster would NOT make a BROEN toaster okay. That's not how it works. Things do not get better, if the light is not shone. People have to be made aware ad stand up not gloss over bad service.

My point was that I am not going to notice if something is broke if I don’t use it. Obviously when I do, it’s reported.

But, if the dryer is broke and it’s not been reported, then not sure how they are going to know when to fix.

And, if a housekeeper turned it on and it ran, then maybe it seemed to be working.

I get it’s frustrating and that the room you had had many problems and probably should have been out of service. If it had been me, I would have moved, if for no other reason but to allow them a chance to get it fixed.

 

[eandt]

Idk maybe notice the dead decaying animal smell on their turnovers or daily ‘security’ checks BEFORE the OP checked in .. this didn’t happen overnight .. it’s abhorrent even by motel 6 standards… this can’t be defended

Side note: Those tubs are a vile disgusting Petri dish boulabaise of bacteria and who knows what else .. they should be eradicated

 

[Chuck S]

Idk maybe notice the dead decaying animal smell on their turnovers or daily ‘security’ checks BEFORE the OP checked in .. this didn’t happen overnight .. it’s abhorrent even by motel 6 standards… this can’t be defended

But did the OP notice the smell immediately upon check-in? The odor may not have been that noticable until then? Something can not smell one day, then be terrible the next...and we don't know how long the unit was unoccupied before the OP moved in. While I agree it is very unlikely, I can see a slight chance of that being the case. Since the jacuzzi is right next to the master bedroom, if it was noticable immediately, I'd have called right away and asked for a different room to get away from the smell. And remember, most times when you call the "front desk" at any resort you actually get an offsite call center, so you'd need to ask for the shift manager. I had another room where the previous occupants took the safe key, and left the safe locked. I had to get transferred to the manager, who then came with a key and an additional CM (I assume as a witness) to make sure no one left their belongings.

 

[Mackenzie Click-Mickelson]

The room shouldn't have been assigned that's for sure.

However, after a few issues were found, which they seem to be pretty significant issues (the smell would have been really hard to deal with personally), the OP should have taken up the offer to move. That's really the end of it.

No one likes to pack up their stuff and redo things especially if they have a lot on their plate (work, picking people up, having guests, etc) but it makes no sense to stay in a unit that needs that much work. They can't effectively work on all the issues with it being occupied and it can't be taken out of service until its vacated. And why are the guests then going to have to deal with a unit that is in great need?

I once had a room at a hotel that smelled very strongly of mold and within 10-15 mins I got a headache, my husband wasn't as sensitive as I am but I also have allergies. I requested to be moved immediately after.

I could take broken outlets, and glad the dryer got fixed but majority of the stuff would have me moving ASAP and not staying especially if it's because of inconvenience. It would be more inconvenient to me having to worry about the stuff needing to get fixed and worrying if something else would happen than it would having to be moved, for the OP jury's out if all that was worth it I guess.

 

[Chuck S]

Side note: Those tubs are a vile disgusting Petri dish boulabaise of bacteria and who knows what else .. they should be eradicated

Oh no,, don't takeout those tubs. I just fill them with hot water, add some bleach. and run it for awhile. then drain it before I use it.

 

[eandt]

Oh no,, don't takeout those tubs. I just fill them with hot water, add some bleach. and run it for awhile. then drain it before I use it.

lol still ewwww

 

[2010dvcfan]

Once a solution was offered, to move to a different room, and the OP refused...while the issues were not her fault, once the OP refused to move to an extent, then they accepted some responsibility for staying in that room. IMO

That's a valid opinion, however these rooms are pitched to us when we buy in for decades of vacations to be DELUXE accommodations, and we as members pay thousands of dollars a year to maintain that DELUXE level. A room with this many issues is not being maintained at all let alone to deluxe level. As far as moving to another room, that's shouldn't even be counted as a solution in my book it would be another inconvenience for someone like me it would cut into my time at the pool reading a book which is what I'm there to do not room bounce around until acceptable accommodations are found. Even if the OP had agreed to change rooms an upgrade should have been offered if possible or return of a few nights' points for a room with as many issues as they had incurred.

Switching rooms to solve an issue like this might work at an off the highway hotel on a long road trip but not for a member of heavily solicited club touting standards like DVC.

 

[Mackenzie Click-Mickelson]

That's a valid opinion, however these rooms are pitched to us when we buy in for decades of vacations to be DELUXE accommodations, and we as members pay thousands of dollars a year to maintain that DELUXE level. A room with this many issues is not being maintained at all let alone to deluxe level. As far as moving to another room, that's shouldn't even be counted as a solution in my book it would be another inconvenience for someone like me it would cut into my time at the pool reading a book which is what I'm there to do not room bounce around until acceptable accommodations are found. Even if the OP had agreed to change rooms an upgrade should have been offered if possible or return of a few nights' points for a room with as many issues as they had incurred.

Switching rooms to solve an issue like this might work at an off the highway hotel on a long road trip but not for a member of heavily solicited club touting standards like DVC.

Staying in a room that needs to be that serviced is just trying to make a point but being miserable while doing so.

Most posters are at the position of not having a room to move to, that was not the case for the OP. "Do you want to be happy or be right" comes to mind in these situations.

 

[Tigger's ally]

Idk maybe notice the dead decaying animal smell on their turnovers or daily ‘security’ checks BEFORE the OP checked in .. this didn’t happen overnight .. it’s abhorrent even by motel 6 standards… this can’t be defended

The OP on the last page said the smell didn't happen till day 2 so it did indeed happen overnight. So how were they supposed to "not offer" the room in that condition?

 

[2010dvcfan]

So, , what did you expect them to do? THe dead aniumal was, apparently, the first issue on Day 2. To remove the carcass, would require scheduling a crew and a removal of the tub, cleaning the animal, replacing the tub, resealing and making sure it didn;t leak, and reacaulking. It would have taken an additional day to let the caulking cure, and silcone caulking isn't exactly odor free while it is curing.

Before the closure I booked a Cascade Cabin for the weekend to celebrate my Aunt's retirement. I wasn't there. They had unpacked, went and got groceries, picked up the cake had ice cream in the freezer and 7 of them were playing boards games at the table when CM knocked on the door 2.5 hours after checking in. Apologized and said that cabin was scheduled for Maintenace the next morning and they had to move.

Multiple CM showed up with carts to move everything, set everything up in the new cabin bathroom items, clothes in closet everything. Apologized profusely to them for the miscommunication and allowing them to be given that cabin in the first place. Asked if they were going to the parks they would get them "fast passes" they weren't they explained it was an in house celebration stay they weren't going to any parks. (honestly who rents a cabin and ever leaves they are so beautiful)

Manager shows up at the door an hour after they moved, and explained dinner was on him at the Whispering Canyon Cafe and my dashboard showed one night of the points returned.

My family was floored, they said they had never been so amazed by the customer service over a simple mishap as room assignment issue.

That's what I expect for all of us, a level of appreciation for our membership that is unmatched by any other company out there. Whether it's a cabin stay or OKW visit.

 

[Chuck S]

That's a valid opinion, however these rooms are pitched to us when we buy in for decades of vacations to be DELUXE accommodations, and we as members pay thousands of dollars a year to maintain that DELUXE level. A room with this many issues is not being maintained at all let alone to deluxe level. As far as moving to another room, that's shouldn't even be counted as a solution in my book it would be another inconvenience for someone like me it would cut into my time at the pool reading a book which is what I'm there to do not room bounce around until acceptable accommodations are found. Even if the OP had agreed to change rooms an upgrade should have been offered if possible or return of a few nights' points for a room with as many issues as they had incurred.

Switching rooms to solve an issue like this might work at an off the highway hotel on a long road trip but not for a member of heavily solicited club touting standards like DVC.

Rooms at every resort go down unexpectly from time to time...so moving is indeed often the best/only solution.