Never again!!!!!

[wishicouldgomoreofte]

I, too, was allowed to get a fruit cup at Pop for dessert.
Perhaps it is a previous poster suggested, and they are tightening the rules, less leeway, and the CM may have been literal, or it could be a computer thing as someone else suggested.
However, OP stating the CMs used language you didn't want to hear, implying swearing. So, more than one CM lost his/her temper and swore at the OP?
I question that. I can't imagine a CM would flip out and risk their job (the inevitable end). And it happened more than once? In that case, I strongly question what exchange actually went on. I just don't see CMs losing their tempers at guests in the parks or the resorts. It is remarkable, considering.

 

[Planogirl]

I'm surprised to hear that fruit might not be an acceptable dessert. I can't imagine why it's such an issue at Pop.

 

[TDC Nala]

Sorry you had a frustrating experience, OP. FWIW, when we stayed at POP last year, the CMs were nothing but helpful. I often skipped dessert when eating there and nobody forced me to go back and get one - they would explain that I was entitled to one, but didn't ask me to leave the line for it or give me flak when I said I didn't want one.

Some things have changed this year. No more trading your CS for three snacks, for one thing. Pop Century may have had an epidemic of guests declining to buy the dessert and then going back to get the dessert later and getting mad when it wasn't allowed.

If you're not going to get the dessert, or order and eat the way the plan requires users to order and eat, the dining plan may not be the best thing for your group. If your intention is to ask for substitutions, it will depend on how much you can handle the fact that not every restaurant will handle substitutions the same way - as there is no property-wide rule regarding subsitutions on the dining plan.

 

[Iheartdopey10]

We were at Pop 6 weeks ago, and were told that it was part of our entitlement to get dessert with our meals, and that money wise we should get it so that we didn't lose out. We were allowed to get pastries, fruit bowls or the bags of Goofy Candy Co. (licorice, hard candy, whatever was there) We ended up getting the Goofy candy since it made great souvenirs for the relatives when we got home. I have a lap band so eating dessert, or a full meal for that matter aren't an option for me.

 

[KittyKat1978]

Sorry for your bad experience.

When I was at Pop Sept 2011 and I had no problem getting fruit for dessert. I ate at Pop serveral times. You must have had some bad CM's.

Half the time I got fruit or extra water instead of dessert for all of my CS meals over 13 days (QSDP). I never had any CM tell me I couldn't.

As PP's have said the dining plan isn't for everyone. I have only ever used it when I have gotten it free. I don't think I would pay for it.

 

[tinkerpea]

We were at Pop 6 weeks ago, and were told that it was part of our entitlement to get dessert with our meals, and that money wise we should get it so that we didn't lose out. We were allowed to get pastries, fruit bowls or the bags of Goofy Candy Co. (licorice, hard candy, whatever was there) We ended up getting the Goofy candy since it made great souvenirs for the relatives when we got home. I have a lap band so eating dessert, or a full meal for that matter aren't an option for me.

Really you still managed to get the Goofy Candy Co bags?? see this is what everybody is on about that this is NOT allowed anymore,im really pleased you was allowed to get this! and a little jealous lol as Im soooo gutted that in october when we go this wont be allowed will be fab if we get a CM at SSR that does allow it but its doubtful!