I"m not normally the type to go over board with a complaint, but I'm really unhappy with this company and I thought I would warn all of my fellow Dis Board readers.
my first e-mail to them 10-15-03
> Thom,
>
> I spoke with you over two weeks ago about the problems we had with you
> service. (Our trip was 9-20-03 to 9-27-03) You told me to call you, if I
> had not received my full refund plus a voucher for free service within two
> weeks. Well it has been over to weeks and I'm still waiting , just like a
> few members of my party had to do at the hotel when you fail to have them
> picked up for their return trip to the airport. This just shows me again
> how your company fails to remember to do what is promised to the customer.
> It seems to me that you need a better way to keep records. If I had to
> guess I would say you never write anything down.
>
> 1. I called three days before my trip and you only had me set up for the
> van. ( I had called a month before and added a towncar) Good thing I
called
> and doubled checked or we would have been stuck at the airport with 12
> people and only a 10 passenger van.
>
> 2. Two members of my party had to take a cab to the airport when you fail
> to show up for the return transfer.
>
> 3. When the remaining party members were returning home you forgot to
have
> the three cars seats for our children. I had put trust in you company to
> keep our children safe. To me this was the biggest mistake you could
make.
> I believe it is illegal in Fl to have children under 4 without a car
seat.
>
> 4. You forgot to fix the problems. You tried to redeem your company in
my
> eyes after I told you we bought into DVC. and we will be making many
> return trips in the future. Yet again you failed to remember to do what
> you promised.
>
>
> We are a family of true Disney fans and will be making many trips for
years
> to come and all of our friends and family come to us when they need help
> making their plans. I was very excited and happy about the service we
> received when we were picked up at the airport you were very nice and the
> stop at the store was a nice plus. Your price is much better than using
> Mears but I'm sure there are many other towncar services out there the
same
> as yours and I bet they keep better records.
His response
10-15-03
Denise, Thank you for your constructive critism I gave your address to our
person that sends out the checks ansd I will find out when they are sending
it out to you When I find out I'll email you to be on alert that its on its
way. Thom
My next two e-mails
10-27-03just a reminder. It has been almost two weeks and I have not heard from you yet.
11-10-03
This is a perfect example of why I will not be referring you to any of my friends or family in the future. You continue to fail to follow thru with what you promise over and over again. It has been almost a month since you promised a refund and a voucher for free service on our next trip, and I'm still waiting to " be on alert that its on its way."
I Don't think I ever hear from them But I know I will never use them again
Ps. Sorry My 1st post was such a Neg. one
my first e-mail to them 10-15-03
> Thom,
>
> I spoke with you over two weeks ago about the problems we had with you
> service. (Our trip was 9-20-03 to 9-27-03) You told me to call you, if I
> had not received my full refund plus a voucher for free service within two
> weeks. Well it has been over to weeks and I'm still waiting , just like a
> few members of my party had to do at the hotel when you fail to have them
> picked up for their return trip to the airport. This just shows me again
> how your company fails to remember to do what is promised to the customer.
> It seems to me that you need a better way to keep records. If I had to
> guess I would say you never write anything down.
>
> 1. I called three days before my trip and you only had me set up for the
> van. ( I had called a month before and added a towncar) Good thing I
called
> and doubled checked or we would have been stuck at the airport with 12
> people and only a 10 passenger van.
>
> 2. Two members of my party had to take a cab to the airport when you fail
> to show up for the return transfer.
>
> 3. When the remaining party members were returning home you forgot to
have
> the three cars seats for our children. I had put trust in you company to
> keep our children safe. To me this was the biggest mistake you could
make.
> I believe it is illegal in Fl to have children under 4 without a car
seat.
>
> 4. You forgot to fix the problems. You tried to redeem your company in
my
> eyes after I told you we bought into DVC. and we will be making many
> return trips in the future. Yet again you failed to remember to do what
> you promised.
>
>
> We are a family of true Disney fans and will be making many trips for
years
> to come and all of our friends and family come to us when they need help
> making their plans. I was very excited and happy about the service we
> received when we were picked up at the airport you were very nice and the
> stop at the store was a nice plus. Your price is much better than using
> Mears but I'm sure there are many other towncar services out there the
same
> as yours and I bet they keep better records.
His response
10-15-03
Denise, Thank you for your constructive critism I gave your address to our
person that sends out the checks ansd I will find out when they are sending
it out to you When I find out I'll email you to be on alert that its on its
way. Thom
My next two e-mails
10-27-03just a reminder. It has been almost two weeks and I have not heard from you yet.
11-10-03
This is a perfect example of why I will not be referring you to any of my friends or family in the future. You continue to fail to follow thru with what you promise over and over again. It has been almost a month since you promised a refund and a voucher for free service on our next trip, and I'm still waiting to " be on alert that its on its way."
I Don't think I ever hear from them But I know I will never use them again
Ps. Sorry My 1st post was such a Neg. one
