Need to Vent

[kaytieeldr]

Someone stated that this is "clearly there mistake", but the truth is that while OP knows they said July 20 and they know with certainty that the CM messed up, there is no way to prove that and the CM could easily just say "no, she said September, I'm sure of it", just like OP is sure she said July.

I agree. Last year I made a reservation for dinner at Boma. I know I did. I'm sure of it. I was VERY excited. When I got the printout of my dining reservations from Lobby Concierge, no Boma - Boatwright's And there really wasn't anything Disney could do. Sure, I could have gone before they opened, and hoped to be able to get in, and probably would have. But that's too early for me to eat - and anyway, I ended up at Tutto Italia instead.

July 21, 22, 23 and Sept 20??? I think every CM can see this was a DISNEY mistake with the other booking she made. Your wedding was a one day event..no way to prove the month. Original Poster had every day around this booked and then the Cali Grill out in la la land.

Well, no, it's not as obvious as you seem to think. July 20, July 21, September 22, July 23 would be obvious. Three consecutive nights followed by a single night two months later? PLENTY of people visit Disney multiple times in a given year. MANY local residents dine at Disney often. Nope, not nearly as obvious as you're reading it.

Yes, this, at minimum, deserves a very nice bottle of wine waiting on my table!!

??????????????????? It's a non-binding dining reservation, one that could be canceled by EITHER party for numerous reasons. Yes, I know a credit card is required to hold the reservation - but conversely, if the diner chooses to cancel, or made a mistake on her reservation dates, SHE should compensate the RESTAURANT with a "nice bottle of wine" in apology.

Now, a couple of suggestions for the OP: Try making reservations for smaller groups - 3/3/3, or 4/5, or some other breakdown, for as close to both one another and to your original reservation time as possible. When you arrive, ask to be seated with or near each other.

Or, try Narcoosee's. Sure, the viewing platform is lower (okay, fine, ground level) but I thought the view was just GREAT.

 

[kaytieeldr]

Oh, sure - first one post wouldn't go through, then BOTH of 'em showed up

 

[LMO429]

Personally, I don't think the fireworks from the California Grill are 'all that'. I've seen the fireworks from the California Grill, and while it's nice, it's not something I must do or die trying.

If I had my plans altered like that, I'd have enjoyed my dinner, walked to the Magic Kingdom, and watched the fireworks from the middle of Main Street USA. I think the fireworks look great if you're standing in Main Street right before you get to the Partners statue. Anywhere between Casey's and the Plaza Inn.

i agree with this! we ate at california grill for the fireworks and the whole time i wanted to b in the mk! imo there is nothing better than being in the parks for the fireworks

 

[Forever42]

This same thing happened to DH and I a few years ago. We made a PS exactly 90 days out, back when that was the time limit. I want to say that this was in 2005, and we made it for Feb 12, the Saturday before Valentine's Day. A month later we called to check on a few things, and lo-and-behold, the CM had made the PS for DECEMBER 12 instead of Feb 12.

There was nothing available at that point for Feb 12, and we're not ones to escalate anything but DH immediately asked for a manager. The manager was able to put us in for Feb 12 at the same time slot we had previously.

Now, it may be different since you have a much larger party, and it's harder to squeeze in 9 people than 2.

Actually, that was the second time it happened - also happened with WCC back in 2004, and we showed up at the podium with confirmation number in hand, and they had no record of it. Amazingly enough, even though it was July 4, they still sat us.

 

[TheRustyScupper]

That's so not fair. I think when they mess up they should try and help you get something like you had.

1) If they did that, how many people would complain of messed-up ressies?
2) It would be the norm, instead of the exception
. . . WDW messed up my CRT - how about Tuesday at 8:05am, instead?
. . . WDW messed up my CG - how about Wednesday at 7:15pm, instead?
. . . WDW messed up my {insert eatery here}

 

[disnut8]

1) If they did that, how many people would complain of messed-up ressies?
2) It would be the norm, instead of the exception
. . . WDW messed up my CRT - how about Tuesday at 8:05am, instead?
. . . WDW messed up my CG - how about Wednesday at 7:15pm, instead?
. . . WDW messed up my {insert eatery here}

Exactly what I said. I had a situation with my Annual Pass and Disney fixed it. It was a simple mistake that I made but there very well could be people who hear about what Disney did and take advantage of the same situation and claim they did what I did. So I'm not saying what they did to fix the situation.

 

[hammie59]

Yes, I agree some people are looking for freebies so I don't think everytime someone claims a screw up that Disney should jump, but in the OP's case, it's obvious by her travel dates that she's not trying to scam something extra. The time discrepency alone is proof, and proof Disney screwed up. In this case they should help "fix" the situation as best they can.

 

[ekidwell0001]

1) If they did that, how many people would complain of messed-up ressies?
2) It would be the norm, instead of the exception
. . . WDW messed up my CRT - how about Tuesday at 8:05am, instead?
. . . WDW messed up my CG - how about Wednesday at 7:15pm, instead?
. . . WDW messed up my {insert eatery here}

I understand where you are coming from, but the OP dates were for July, then they put one in for September. That wouldnt be mixing up a time, it's 2 months down the road!! I dont think it's right, but im sure the resturants are booked, so maybe she could just call and ask for a Manager! I'm sure that something was marked on your ressie since it was such a problem. Good luck with everything!!

 

[iHEARTflorida]

i agree they should sent you an email, so you yourself can check there the right times, days etc..

 

[emmabemmainc]

Well, no, it's not as obvious as you seem to think. July 20, July 21, September 22, July 23 would be obvious. Three consecutive nights followed by a single night two months later? PLENTY of people visit Disney multiple times in a given year. MANY local residents dine at Disney often. Nope, not nearly as obvious as you're reading it. ??????????????????? It's a non-binding dining reservation, one that could be canceled by EITHER party for numerous reasons. Yes, I know a credit card is required to hold the reservation - but conversely, if the diner chooses to cancel, or made a mistake on her reservation dates, SHE should compensate the RESTAURANT with a "nice bottle of wine" in apology.

.

It's VERY obvious they screwed up. The ressie she booked would have been the first night of her trip!

I'm sorry, but I can't believe people are defending this. Disney screwed up--yes, mistakes happen. It's not the end of the world. But, to sit here and try to make it seem like the OP should have done something is ridiculous. I'd be very upset too, and I would call and talk to the manager.

Big deal if certain people (who tend to argue w/ EVERYONE) think others will start doing this all the time--this is a case where disney did screw up---and the OP should get a ressie closer to her time. I know they can't make a table magically appear, but something would be nice!

Geez people, stop arguing w/ someone just b/c they are unhappy with the way Disney did something (and no, I'm not just talking to the quoted person).

 

[newtodis]

There are obviously some strong feelings on this...

Personally, I would call back and check my ADRs if they were "make or break" to my day. Generally, I make them based on the park we're in or on our way to so it's not too big of a deal if something happened. Yes I would be upset, and yes I would speak with a manager about the problem. I would probably also send an email to Disney regarding what happened and the outcome along with any request to correct the problem (if needed) or commend the manager for correcting the problem.

I know that you can have a list of your ADRs emailed to you and can have them printed out at check in. I know check in may be too late, but I would also have all of my ADR confirmation numbers as well to fall back on and reference.

Hopefully you don't let this overshadow your vacation and can still have a wonderful time!!

 

[disneymyway]

If this had been a normal restaurant it would have been bad enough but with this one, if she had shown up and found that they didn't have her reservation, at this point it would be bad but not as bad as it will have been later when she's a no show for the one the did make.

Since they were holding a deposit, in affect, this was a pretty bad screw up on Disney's fault. Stuff happens, though. I agree that Disney should do something beyond saying "Oops!"

 

[disneymyway]

Well, no, it's not as obvious as you seem to think. July 20, July 21, September 22, July 23 would be obvious. Three consecutive nights followed by a single night two months later? PLENTY of people visit Disney multiple times in a given year. MANY local residents dine at Disney often. Nope, not nearly as obvious as you're reading it. ??????????????????? It's a non-binding dining reservation, one that could be canceled by EITHER party for numerous reasons. Yes, I know a credit card is required to hold the reservation - but conversely, if the diner chooses to cancel, or made a mistake on her reservation dates, SHE should compensate the RESTAURANT with a "nice bottle of wine" in apology.
r .

It's a binding reservation for the client it you don't cancel in time, which someone might not do if they don't know they have a reservation. They'd end up paying for someone else's mistake.

 

[kaytieeldr]

It's VERY obvious they screwed up. The ressie she booked would have been the first night of her trip!

I'm sorry, but I can't believe people are defending this.

Apparent, yes. Obvious, no. I am not defending Disney, merely presenting alternative explanations. As I said, July 20, July 21, September 22, July 23 would be obvious. Given many Guests multiple visits in any given year, or the number of local residents who - surprise - enjoy dining at Walt Disney World, it is ENTIRELY POSSIBLE that a Guest would visit/make dining reservations for three consecutive nights and a reservation for a night in an entirely different month. Simply because MOST of us make one trip a year - or even just one trip ever, and I don't "get" those people - does not mean that a single Guest's dining reservations for 9/20, 7/21, 7/22, 7/23 are impossible or even unlikely.

Please go back and read my entire post from which you quoted just a portion (no, that's not a criticism). I made a reservation for Boma. When I got to Disney and asked for a print-out of my dining reservations, that one was for Boatwright's. YES I WAS DISAPPOINTED. NO, I did not expect Disney to do ANYTHING to "fix" it for me. I speak clearly. The reservationist, to the best of my recollection, hears clearly. She made a mistake.

There were no reservations available at Boma. I adapted. I ate at Tutto Italia instead - they had opened accepting only walk-ups, but by the time I arrived two weeks later they WERE accepting reservations. I really, really enjoyed my meal. I didn't expect Disney to provide me with a free bottle of wine because they made a mistake.

 

[kaytieeldr]

It's a binding reservation for the client it you don't cancel in time, which someone might not do if they don't know they have a reservation. They'd end up paying for someone else's mistake.

I don't disagree. But even if the OP had not discovered the mistake now, she would have found out when she arrived for her reservation two months EARLY. She WOULD have been able to cancel the wrong reservation, and thus not be charged for it.

And yes, I realize it's different for a party like the one on the previous page whose February 12 reservation was made for December 12 by mistake. THAT person, if they had not double-checked their reservations, WOULD have had trouble with the charge. But THAT'S a situation Disney should "make right" - in this case, given proof (i.e. in their own room/dining reservations systems) that the Guest's actual dates were in February.

 

[JLKennedy]

How about this? When did you (OP) make your adr's? If it was in your 180+10 day window, it is CLEARLY, UNDENIABLY, UNMISTAKENLY Disney's fault and would be indisputable.

I would be ticked off too, you have every right to be. And I agree that it IS BINDING, since you had to secure the reservation with a credit card. Just make sure they cancelled your other one, so you don't get 'charged' for not showing up in September.

Also, try what someone else said, try 3/3/3 or 4/3/2 it might work.

 

[mays]

Our 2006 trip was the first with SIL and BIL... so I had a lot of pressure to have everything magically perfect.

We (SIL and I) made all the ADR's together on the evening of 180 days out. We were flexible got everything we wanted, and were high fiving ourselves that it was "that easy" so on the night of our first dinner (CRT) we have our confimation number in hand... and we are not on the list ok.. Check by last name... Girls in dresses, patiently waiting to see Cindy (that year she was in the lobby).

We are called over to the side.. Mrs ^^^ there seems to be a problem... um we have a confirmation number (pulled out our chart with all the dates and times)... Yep they made it for the next month... not sure how... We were asked to hang tight and an hour later we were at a table... The manager explained that it happens at least once a day when the guest is confused, but clearly given the amount of details on our chart, we things happen.

We get back very late to POFQ and ask to have the rest of ADRs printed out... Yep same thing for the next night at Hoop Dee... Ok didn't we pay for this one up front... Yep but it doesnt give us the date. NP Mrs ^^^ we were printed our tickets and we get there.. Last to be seated... We are at the door literally the booster seat was against the hostess area... The stars of the show made a big deal about our table being VIPs.

The CMs in both situations were great, problem solving keeping 2 high strung ladies calm...

Mistakes happen sure, but logic, customer service and kindness should always prevail.

Our lesson yes I now called twice to confirm everything and just smile when it doesnt work out....

While I would love to say a new system will cure these things, nope until there is a cure for PIC (problem in chair) ... we are bound to have these tiny clouds come into our lives, but hey we all need some shade from time to time.

Pixie dust to all, so that your ressies go smooth, the service is magical and we are all kind to each other

 

[disneymyway]

I don't disagree. But even if the OP had not discovered the mistake now, she would have found out when she arrived for her reservation two months EARLY. She WOULD have been able to cancel the wrong reservation, and thus not be charged for it.
.

That's just not her responsibility. You make a reservation and you expect that it will be taken care of. You really shouldn't have to confirm. We confirm because we know they make mistakes and it is prudent to do so, and we forgive WDW for their mistakes because we love them - but the fact remains, the person who has made the reservation bears no responsibility' for the screw up because they in good faith made that reservation.

 

[kaytieeldr]

Okay, fine. It's not the customer's responsibility to cancel the wrong-date reservation. I agree. But if the customer is made aware of this erroneous reservation for a meal for which they had to provide a credit card hold and did NOT cancel the reservation, any resulting charges ARE the customer's responsibility. Obviously the service provider which can't nake a correct reservation also be trusted to cancel an incorrect one on its own.