i guess you are in the same boat as i am.
i sent my email about october 13 and received a reply of, " i am sorry and your email will be sent to the appropriate places" which came around oct. 17
have not heard since.
haven't called but will send off another email if it still bothers me a month from now.
the further i get away from any issue or problem, the less it seems the need to do anything about it.
usually i let things drop when this much time passes by.