Need Help Lost gift card

[cinderelladad]

So I need help my DW used her Target red card online to order a $100 Disney card. It came the other day and got lost the same day. So DW call Target they said call Disney. So we called Disney they said they can't do anything without the #'s and call Target back and get the#'s. So we called Target back and they said they can't tell us the #'s because we got it online. They said online purchases are activated by another company so they don't keep track of the #'s. We also asked them what if there was a problem and we didn't receive it in the mail to which they just said we would have to file a police report. Has anybody had this problem or any ideas what we can do

 

[Marionnette]

So I need help my DW used her Target red card online to order a $100 Disney card. It came the other day and got lost the same day. So DW call Target they said call Disney. So we called Disney they said they can't do anything without the #'s and call Target back and get the#'s. So we called Target back and they said they can't tell us the #'s because we got it online. They said online purchases are activated by another company so they don't keep track of the #'s. We also asked them what if there was a problem and we didn't receive it in the mail to which they just said we would have to file a police report. Has anybody had this problem or any ideas what we can do

Well, that really sucks and I hope that you find it soon! Unfortunately, you're caught between Target and Disney. Disney can't help you without the GC's code and Target can't give you the code because they don't have it. I would try calling Target again and ask to speak with a gift card specialist instead of a regular CS rep. You might be able to get a little further.

In the future, it might be a good idea to immediately enter any GC you get into the Disney GC website. Even if you lose one of the GCs that you have logged in there, you can still transfer the balance to one of the other GCs that you have. (I also take a picture of the back of my GCs so that I can recover the info that way as well)

 

[Bree]

Ugh. That really stinks. Have you torn the house apart? Dig through the trash and recycling? Did it fall behind a desk, appliance, etc??? I have lost things and found them in the weirdest places.

 

[cinderelladad]

Ugh. That really stinks. Have you torn the house apart? Dig through the trash and recycling? Did it fall behind a desk, appliance, etc??? I have lost things and found them in the weirdest places.

I think we have torn the house apart at least 6 or 7 times and looked everywhere and anywhere about the same. It's like it just disappeared

 

[PopGirl26]

Maybe Target can give you the phone number of the online company. ??