Navigating the My Disney Experience (MDE) Web Site and App

[Mariannekay]

I 'believe' I saw people mention on here that they were making payments to their reservation online. Does anyone see where you can do this? We booked online, and I'd love to be able to add payments once or twice a month leading up to when our final deposit is due! Thanks

You can click on the link to order customized maps and it brings you to the "old" website. You can access your reservations from that point and make a payment. I did it with no problems yesterday. Just be sure to print out your confirmation just in case

 

[honeymo78]

Okay maybe someone can help. Stupidly logged on to the app using the wrong email and added my DVC reservation. Then realized that was the wrong login and logged in from the website with currently used login (DVC site and dining reservations login). I can see the dining reservations for May and I carried over my old DVC reservation from last year. When I tried to add the current one it shows that it is already linked (to account with old email). I updated old account with new email thinking that would make one account and still can't get the DVC to add. It shows up when I type in the number and last name but says its already linked. Since I changed the email on the old account I can't get into the old account. Am I screwed out of seeing this reservation in my current account?

 

[bigAWL]

Okay maybe someone can help. Stupidly logged on to the app using the wrong email and added my DVC reservation. Then realized that was the wrong login and logged in from the website with currently used login (DVC site and dining reservations login). I can see the dining reservations for May and I carried over my old DVC reservation from last year. When I tried to add the current one it shows that it is already linked (to account with old email). I updated old account with new email thinking that would make one account and still can't get the DVC to add. It shows up when I type in the number and last name but says its already linked. Since I changed the email on the old account I can't get into the old account. Am I screwed out of seeing this reservation in my current account?

Wow. I can only imagine this being fixed with a call to... well, I'm not sure. Is it DVC Member Services? I guess that's where I'd start.

 

[ILoveWD]

Okay maybe someone can help. Stupidly logged on to the app using the wrong email and added my DVC reservation. Then realized that was the wrong login and logged in from the website with currently used login (DVC site and dining reservations login). I can see the dining reservations for May and I carried over my old DVC reservation from last year. When I tried to add the current one it shows that it is already linked (to account with old email). I updated old account with new email thinking that would make one account and still can't get the DVC to add. It shows up when I type in the number and last name but says its already linked. Since I changed the email on the old account I can't get into the old account. Am I screwed out of seeing this reservation in my current account?

I really don't know about DVC and may not completely understand your question.

This may help you. I have re-installed the app 3 times because it has frozen up on my android. I have to re-enter my email and password every time I re-install. Could you just re-install and try again ?

 

[honeymo78]

I really don't know about DVC and may not completely understand your question.

This may help you. I have re-installed the app 3 times because it has frozen up on my android. I have to re-enter my email and password every time I re-install. Could you just re-install and try again ?

I'll try that although I have the issue on the website too.

Maybe this will simplify it.

I have account 1 and account 2 with the Disney sites. Account 1 is my DVC login and what I generally use when making dining reservations. Account 2 is linked to an older email and I have occasionally used it to make dining reservations.

I linked our DVC resort reservation number to account 2. However account 1 is the account that shows my dVC member affiliation and has all my dining already linked do id prefer to use that one. When I try to link that DVC reservation number to account 1, it says it is already linked to the proper people (it shows the details of the reservation and people on the reservation).

I changed the email on account 2 to match account 1 thinking that might merge them. I still can't add the reservation number to account 1 and now the old email from account 2 doesn't work to log in (says email is not in system).

 

[bigAWL]

I'll try that although I have the issue on the website too.

Maybe this will simplify it.

I have account 1 and account 2 with the Disney sites. Account 1 is my DVC login and what I generally use when making dining reservations. Account 2 is linked to an older email and I have occasionally used it to make dining reservations.

I linked our DVC resort reservation number to account 2. However account 1 is the account that shows my dVC member affiliation and has all my dining already linked do id prefer to use that one. When I try to link that DVC reservation number to account 1, it says it is already linked to the proper people (it shows the details of the reservation and people on the reservation).

I changed the email on account 2 to match account 1 thinking that might merge them. I still can't add the reservation number to account 1 and now the old email from account 2 doesn't work to log in (says email is not in system).

This may not be your specific problem, but I found this Q&A on the FAQ. It might be worth calling that number.

Q.
I made a hotel or package reservation, but when I look for it on disneyworld.com, it’s not listed. What should I do?

A.
Try again to view your existing Resort hotel reservation in the My Reservations page in My Disney Experience. You will have to sign in to view your reservation.

If you’ve visited the above page, but you still don’t see your reservation, you may have to link it to your disneyworld.com account. You will need your Resort Confirmation Number. After you do so, the reservation will show up on the My Reservations page to allow you to easily reference it in the future.

Please note that if you booked through a third-party travel agency, when you link your reservation to My Disney Experience, you should select the “Through a Travel Professional” option from the dropdown menu.

If you’ve recently made a reservation, you may have to wait 24 hours for it to appear online.

If you continue to have problems finding a reservation, please call (407) 939-7675. Guests under 18 years of age must have parent or guardian permission to call.

 

[honeymo78]

I will give them a call if it doesn't all sort out. I think it just may need time. I just went to try and add the reservation number again in the app and this time it says it been added to my account already. The website still shows the same message of already being associated with the reservation party. Maybe it just needs time to sync up.

 

[AUDramaQueen]

Has anyone been able to (or even tried to) add a reservation to the ios app when you have two rooms on your reservation? I can see one room, but that's it, and it won't let us add the reservation until you have added all your guests, but it won't let me add more guests because it only shows one room!

ETA: Was able to get the reservation on the ipad. I already had the reservation on my account on the website. Then I added my bf to my friends' list (it's his ipad) and then both rooms showed up.

 

[Paula Sedley-Burke]

Will the cruise line reservations ever be added to this do we think?

 

[momto3gr8boys]

Has anyone been able to (or even tried to) add a reservation to the ios app when you have two rooms on your reservation? I can see one room, but that's it, and it won't let us add the reservation until you have added all your guests, but it won't let me add more guests because it only shows one room!

ETA: Was able to get the reservation on the ipad. I already had the reservation on my account on the website. Then I added my bf to my friends' list (it's his ipad) and then both rooms showed up.

I have two rooms at BC and poly (so four all together) for a split stay. I was able to see all four on the old site but only two (one for each resort) would show up on the new site. Just yesterday I noticed if I clicked on my plans from the iPad app I was able to see all four, but still not from the reservations page. So I know they are all in there. I see bits of improvement every day on this app and site, so I'm just trying to be patient and assuming it will work out.

Sent from my iPhone using DISBoards

 

[bigAWL]

Will the cruise line reservations ever be added to this do we think?

I've not seen any indication or rumor that it will. It also does not include Disneyland or any other Disney Park. Perhaps in the future some or all may be added, as they expand the use of RFID, but I don't think anyone really knows at this point.

 

[doconeill]

Will the cruise line reservations ever be added to this do we think?

In theory the MagicBands could be used on the ships since they already use RFID (at least the new ones, not sure on the old ones), but I don't think there is any incentive to do it there.

 

[bigAWL]

I've not seen any indication or rumor that it will. It also does not include Disneyland or any other Disney Park. Perhaps in the future some or all may be added, as they expand the use of RFID, but I don't think anyone really knows at this point.

I should note that I jsut read an old article about the site and apps saying that a Disneyland version would also come out in early 2013. I'll post that here in a bit. Not sure if rolling out a DLR app means MyMagic+ or any of its components are also on their way to Anaheim any time soon.

 

[doconeill]

I should note that I jsut read an old article about the site and apps saying that a Disneyland version would also come out in early 2013. I'll post that here in a bit. Not sure if rolling out a DLR app means MyMagic+ or any of its components are also on their way to Anaheim any time soon.

There are increased rumblings that it will. The NextGen tech isn't just for WDW...and there are already rumors about them starting to enforce FP return times soon like they did at WDW as the first step.

 

[DisneyGuy758]

I'm reading about how people can see their reservations on the mobile app. I can't. I have no option for this at all. I am using the Droid version...so maybe the ios version has a bit more?

 

[Paula Sedley-Burke]

In theory the MagicBands could be used on the ships since they already use RFID (at least the new ones, not sure on the old ones), but I don't think there is any incentive to do it there.

Ok thanks. Be nice if it all linked up!

 

[doconeill]

I'm reading about how people can see their reservations on the mobile app. I can't. I have no option for this at all. I am using the Droid version...so maybe the ios version has a bit more?

The Android app is several revisions behind the iOS app. Still waiting for an update just to see the broken features.

 

[DisneyGuy758]

The Android app is several revisions behind the iOS app. Still waiting for an update just to see the broken features.

Well that answers that! Thanks!

I can't wait to get our tax money in so I can 1) Pay off our trip and 2) Get a new phone.

 

[bigAWL]

I'm reading about how people can see their reservations on the mobile app. I can't. I have no option for this at all. I am using the Droid version...so maybe the ios version has a bit more?

iOS is on version 2.0. Android is still on 1.1.0. I haven't seen the android app personally, but I don't think room reservations have ever been anabled on it yet.

Edit: Sorry for the confusion - iOS is not on 2.0, but 1.3 currently.

 

[doconeill]

iOS is on version 2.0. Android is still on 1.1.0. I haven't seen the android app personally, but I don't think room reservations have ever been anabled on it yet.

Nope.

iOS is 2.0 now?!? I though 1.2 and then 1.3 were just released