brettcw23
DIS Dad #722 Pittsburgh, PA
- Joined
- Jan 16, 2010
- Messages
- 1,978
We were at WDW from 10\12 - 10\19 and had a good experience with everything (overall).
We did have a snafu when checking in as we waited for about 3 hours to get checked in and our MB and KTTW cards would not open our door. We think that our room had been ready (we got to BWV at 12:30 and told us our room would be ready shortly) but due to MB issues, we never got the notification.
This ordeal involved us going up to multiple CM's and asking for statuses and the CMs were all very friendly, but it seemed like no one could confirm our exact room or when it would be available. Ironically, when they told us it was ready, I never received a text. When we couldn't unlock our room door, I returned to the front desk. The CM said, "Try your KTTW cards."
I trek back up...zero success....head back down to front desk...a different CM checks things out, can see that I'm irritated andshe was very apologetic. She asks me to call up to my family and see if the bands\cards work. They do. At that same time, I got the text to my phone! All 4 bands worked and we were content. Later that evening, my wife went to the lobby gift shop and upon retunring, her MB doesn't work...neither does mine...but both of my DDs do!
She heads back down to the front desk and the CM says they have to rekey the cards and keeps my one daughter's KTTW but says they'll bring it back to us. They never did. I had to go down the next day where I then promptly asked to speak with a supervisor. I gave a non-emotional, fact -based account. She took time to listen, made many notes, called us a few days a;ter to ensure all was going well and we even received a Chocolate Mickey arrangement with strawberries.
Now that's all the bad stuff! The rest of the week our bands worked like a charm. No issues with access, FP+, etc. We did get double-billed for a meal but they fixed it right away for us at the front desk and our DDP reflected it immediately.
The MDE app worked relatively well but was slow at times (on my Galaxy S3 and wife's iPhone). Not sure how much of that was the app versus wifi and bandwidth saturation. So no major complaints there. I'd expect with time that the bugs will get worked out and things will go well. We were able to make changes to FP times and attractions and modify our ADR's with no issues. We also leveraged the wait times feature a good bit.
We did have a snafu when checking in as we waited for about 3 hours to get checked in and our MB and KTTW cards would not open our door. We think that our room had been ready (we got to BWV at 12:30 and told us our room would be ready shortly) but due to MB issues, we never got the notification.
This ordeal involved us going up to multiple CM's and asking for statuses and the CMs were all very friendly, but it seemed like no one could confirm our exact room or when it would be available. Ironically, when they told us it was ready, I never received a text. When we couldn't unlock our room door, I returned to the front desk. The CM said, "Try your KTTW cards."
I trek back up...zero success....head back down to front desk...a different CM checks things out, can see that I'm irritated andshe was very apologetic. She asks me to call up to my family and see if the bands\cards work. They do. At that same time, I got the text to my phone! All 4 bands worked and we were content. Later that evening, my wife went to the lobby gift shop and upon retunring, her MB doesn't work...neither does mine...but both of my DDs do!
She heads back down to the front desk and the CM says they have to rekey the cards and keeps my one daughter's KTTW but says they'll bring it back to us. They never did. I had to go down the next day where I then promptly asked to speak with a supervisor. I gave a non-emotional, fact -based account. She took time to listen, made many notes, called us a few days a;ter to ensure all was going well and we even received a Chocolate Mickey arrangement with strawberries.
Now that's all the bad stuff! The rest of the week our bands worked like a charm. No issues with access, FP+, etc. We did get double-billed for a meal but they fixed it right away for us at the front desk and our DDP reflected it immediately.
The MDE app worked relatively well but was slow at times (on my Galaxy S3 and wife's iPhone). Not sure how much of that was the app versus wifi and bandwidth saturation. So no major complaints there. I'd expect with time that the bugs will get worked out and things will go well. We were able to make changes to FP times and attractions and modify our ADR's with no issues. We also leveraged the wait times feature a good bit.
