My sister had an ADR cancelled at the CalifGrille!!!!!!

[Mr. & Mrs. Smith]

In response to the PP who said disney dining always confirmed their phone numbers...I've called from at least 5 or 6 different phone numbers and when I call them, I tell them "there's no telling what number I dialed from" and they always say, no problem, I'll just look you up by name and date.

So you're telling me that they don't ask you to enter your home phone number every time you call Disney Dining before you even speak to a CM? How can they have 5 or 6 different numbers on file? You have that many different home phone lines?

 

[Tiger926]

So you're telling me that they don't ask you to enter your home phone number every time you call Disney Dining before you even speak to a CM? How can they have 5 or 6 different numbers on file? You have that many different home phone lines?

You do have to enter phone # into system, but when making ADRs they ask for number in case they need to reach you (yes, I have been called before), and this is where the confusion lies. If you only ever give 1 phone number and make all ADRs under that one, then the potential for problems is less. Disney Dining does not link ADRs by ressie on their phone system, so that's why if you give different numbers, there can be problems. Like the previous poster said, they can look up by name and date, but they categorize their ADRs by the number you give during the ADR process. Entering your phone # at beginning of call has nothing to do with it, except for data tracking purposes, and for Disney to see if you have a current resort ressie.

That being said, if staying on concierge/club level, the concierges will do the extra work to go into the system (same system they use concierge desks in main resort lobbies) and link all ADRs you have made, regardless of phone number used.

HTH, Tiger

 

[JLKennedy]

So you're telling me that they don't ask you to enter your home phone number every time you call Disney Dining before you even speak to a CM? How can they have 5 or 6 different numbers on file? You have that many different home phone lines?

Wow, why the hostility? Yes, the dining hotline asks to enter a phone number OR reservation number.

That being said, I have a cellphone, my husband has a 2 cellphones (1 personal and 1 work), my 9 year old daughter has a cellphone, 1 house phone, phone at my desk in my office at work....that's not counting since we're a GG that my I might've called from F-I-L cellphone or home phone and hubby's cousin's cellphone, aunt's cellphone, or home phone.

Let's count the possible number of phone numbers I could've made 63 dining adr's from: 11 possible phone numbers that I've given Disney....so when I told the CM I have no idea which number I made the reservation with, they simply say, date, name and # in party and we'll look you up that way.

 

[Tiger926]

Wow, why the hostility? Yes, the dining hotline asks to enter a phone number OR reservation number.

That being said, I have a cellphone, my husband has a 2 cellphones (1 personal and 1 work), my 9 year old daughter has a cellphone, 1 house phone, phone at my desk in my office at work....that's not counting since we're a GG that my I might've called from F-I-L cellphone or home phone and hubby's cousin's cellphone, aunt's cellphone, or home phone.

Let's count the possible number of phone numbers I could've made 63 dining adr's from: 11 possible phone numbers that I've given Disney....so when I told the CM I have no idea which number I made the reservation with, they simply say, date, name and # in party and we'll look you up that way.

Just as further point of clarification from my post above - what phone you make your ADRs from is not of consequence, it's only the contact number you give during the ADR process that is, as that is how they file ADRs together in the Dining system.

HTH, Tiger

 

[Mr. & Mrs. Smith]

Wow, why the hostility? Yes, the dining hotline asks to enter a phone number OR reservation number.

[snip]

Let's count the possible number of phone numbers I could've made 63 dining adr's from: 11 possible phone numbers that I've given Disney....

I didn't mean to come across as hostile. I do apologize. I was just trying to clarify what you were saying. I still don't quite understand. Why would you give the phone number you are calling from? Why not always just give them your home number? It just seems like it would simplify the process and group all your ADRs together.

 

[tarheelmjfan]

So you're telling me that they don't ask you to enter your home phone number every time you call Disney Dining before you even speak to a CM? How can they have 5 or 6 different numbers on file? You have that many different home phone lines?

Yes, they do ask you to enter your phone #, but that doesn't mean they automatically enter that # for your ressie. I've called once from our home phone that only our DS uses. When prompted to enter a phone number, I entered my cell phone #. The CM then asks if I want the ressie under ***-***-**** (the # for the phone I was actually calling from). I was surprised, because we've never given them that #. I asked her to please enter my cell phone number, which I repeated to her, instead. I would never think to have them look under the other number. I don't even have it memorized. I will write that number down & take it with me, just in case she used it anyway.

 

[JLKennedy]

Because I wanted to give the number of my in-laws, in case my in-laws wanted to change something, they wouldn't think to give my phone number, or maybe my cell, or was it my office? I just used who's ever phone was handy at the time. I made my family's adr's, my in-laws and my in-laws siblings.

I asked if there was a way to link them all together and at this point the answer is no. We all have our GG number "linked" but that's it. We've all got different confirmation numbers.

Basically, I refuse to be inconvenienced. If someone wants me to make an adr for them, I'm using their phone, they're paying for the toll call, not me.

 

[Mr. & Mrs. Smith]

Yes, they do ask you to enter your phone #, but that doesn't mean they automatically enter that # for your ressie. I've called once from our home phone that only our DS uses. When prompted to enter a phone number, I entered my cell phone #. The CM then asks if I want the ressie under ***-***-**** (the # for the phone I was actually calling from). I was surprised, because we've never given them that #. I asked her to please enter my cell phone number, which I repeated to her, instead. I would never think to have them look under the other number. I don't even have it memorized. I will write that number down & take it with me, just in case she used it anyway.

In my experience, they always ask you to verify the phone number you want the ADR booked under. So even if the number you are calling from pops up, you can correct them just like you did.

 

[muffyn]

so what do they determine double booking by?
the name? ( with all the mispellings & common names, this would seem not likely)

address?

phone #? ( lots of different phone #'s flying around out there)

 

[muffyn]

Because I wanted to give the number of my in-laws, in case my in-laws wanted to change something, they wouldn't think to give my phone number, or maybe my cell, or was it my office? I just used who's ever phone was handy at the time. I made my family's adr's, my in-laws and my in-laws siblings.

I asked if there was a way to link them all together and at this point the answer is no. We all have our GG number "linked" but that's it. We've all got different confirmation numbers.

Basically, I refuse to be inconvenienced. If someone wants me to make an adr for them, I'm using their phone, they're paying for the toll call, not me.

I see where you are coming from, I think others thought you were making these dozens of calls for yourself,, could be confusing!!!

when you got your ressie #,, did you also record the phone number you gave them at the time? 'cause wouldn't somehow you might need it in the future to confirm or change .... FOR whoever you made the reservation for?

 

[disprincessatheart]

i just called to cancel a couple ressies - we have to leave a day earlier than we were orginally planning - and didn't have my adr numbers. The CM looked it up by name and even though we were talkign about a bunch of things at the end of Sept she asked me if the one I was looking to cancel was for some date in August. I of course said no and then she found the right one, but if the dates had been close, or if she hadn't confirmed the dates with me that might have accidentally cancelled someone else's reservation. I hate to think anyone would intentionally cancel someone's reservation

 

[bumbershoot]

Okay, must be that my husband is a former cop and I trust no one.

Play this out with me:

"Post your ADR's here with date and time"

......

I'm not saying this is what happened, but it is possible. We know that not every CM will play let me make sure it's you and tell me what number you called from.

That sort of cancelation (though simply out of spite, not out of wanting the spot) happened to a couple's wedding reception by some nasty person on the message board we were all on, when I was planning my wedding. They found out early enough to salvage, but it was awful for the woman when she called to talk to the reception site people and found out it had been cancelled!


For those who say "oh I just don't put my info in my profile", it goes beyond that. When you are an active member of a community, unless you are absolutely careful, it's hard to not give out quite a bit of info about yourself. If someone's out to get you, they often can, if they track your posts long enough.

It's actually not something I worry about for myself, but I know it can happen.


OK back to the ADR canceling thread.

 

[JLKennedy]

I see where you are coming from, I think others thought you were making these dozens of calls for yourself,, could be confusing!!!

when you got your ressie #,, did you also record the phone number you gave them at the time? 'cause wouldn't somehow you might need it in the future to confirm or change .... FOR whoever you made the reservation for?

No, I wrote them down on a piece of green-bar paper and transferred them to an excel spreadsheet for and gave it to each of the parties. I've re-checked them all for them, but who knows which phone I called from.

i just called to cancel a couple ressies - we have to leave a day earlier than we were orginally planning - and didn't have my adr numbers. The CM looked it up by name and even though we were talkign about a bunch of things at the end of Sept she asked me if the one I was looking to cancel was for some date in August. I of course said no and then she found the right one, but if the dates had been close, or if she hadn't confirmed the dates with me that might have accidentally cancelled someone else's reservation. I hate to think anyone would intentionally cancel someone's reservation

My exact reason for posting the little role play. I was able to cancel 2 of their adr's without having a confirmation number or the phone number I might've given. Simply last name, when and where. I would not put it above some people to do this for real to get what they want.

That sort of cancelation (though simply out of spite, not out of wanting the spot) happened to a couple's wedding reception by some nasty person on the message board we were all on, when I was planning my wedding. They found out early enough to salvage, but it was awful for the woman when she called to talk to the reception site people and found out it had been cancelled!


For those who say "oh I just don't put my info in my profile", it goes beyond that. When you are an active member of a community, unless you are absolutely careful, it's hard to not give out quite a bit of info about yourself. If someone's out to get you, they often can, if they track your posts long enough.

It's actually not something I worry about for myself, but I know it can happen.


OK back to the ADR canceling thread.

Exactly. Profiles are one thing, but tracking where and what people post is another beast.

 

[mickeyluv'r]

We had that happen at Alfredos a few years ago. They swore we didn't have a reservation, and they weren't helpful in finding one but instead just kept telling us to join the loooooooooooon standby line outside. I finally bent over the hostess stand and looked at the computer myself, upside down, and found a butchered spelling of our fairly unique last name.

I wonder how many times that happens to people who are told they don't have a reservation, too.

This just happened to me recently - non Disney.

It used to happen all the time to me with my maiden name (even a few times at WDW) . That's why at most places DH and I give our first names now! It's rarely a problem, but sometimes even that gets mangled!

 

[Disney8704]

I run the ADR thread and I can assure you, all ADRs listed on that thread are safe. There hasnt been any complaints I've heard of where someone had their ADR cancelled after posting it on the thread. That thread is completely safe. People are only asking for problems if they include both their real first and last name under their profile. First off, they really shouldnt because of identity theft. It only take a first and last name and location which MOST people have under their avatar. 2nd, people dont need to know first and last names on here. Its the internet. Only an idiot would have their real first and last name plastered on the internet for all to see. And so far, I havent met any real idiots here on the DIS. You can either have your real first or last name and thats it. Not both. If you have both, you are just asking for problems.

Also you cant cancel an ADR just by giving name, time, and date...you MUST have the conformation number. I tried cancelling 1, one time while I was out and didnt have my conformation number on me, I had to end up calling back when I got home to cancel it.

I have said this before when someone else questioned the safety and will say it again..If I didnt think it was safe I would have NEVER started the thread. MODs, would have also closed it. I've been doing it for over a year now and nothing has happened to anyone's ADRs.

Okay, must be that my husband is a former cop and I trust no one.

Play this out with me:

"Post your ADR's here with date and time"

Poster: oh...Coral Reef 10/1/08 at 6:30 for 4

Troller: cool, I've been waiting for that time, click on PP profile, yep her name is Jan Smith.

Troller: Hi Disney Dining, I have an ADR for the Coral Reef at 6:30 on 10/1/08, Jan Smith, I'd like to cancel that please. Thanks.

Troller: redial: Hi Disney Dining, can I please make a res for Coral Reef, do you have anything open on Oct. 1 after 5? You do, great, I'll take it!

I don't post information like that. I posted where we'll be eating but no times. The mod even pm'ed me that I forgot to put times, no I intentionally left it out.

I'm not saying this is what happened, but it is possible. We know that not every CM will play let me make sure it's you and tell me what number you called from.

 

[JLKennedy]

I run the ADR thread and I can assure you, all ADRs listed on that thread are safe. There hasnt been any complaints I've heard of where someone had their ADR cancelled after posting it on the thread. That thread is completely safe. People are only asking for problems if they include both their real first and last name under their profile. First off, they really shouldnt because of identity theft. It only take a first and last name and location which MOST people have under their avatar. 2nd, people dont need to know first and last names on here. Its the internet. Only an idiot would have their real first and last name plastered on the internet for all to see. And so far, I havent met any real idiots here on the DIS. You can either have your real first or last name and thats it. Not both. If you have both, you are just asking for problems.

Also you cant cancel an ADR just by giving name, time, and date...you MUST have the conformation number. I tried cancelling 1, one time while I was out and didnt have my conformation number on me, I had to end up calling back when I got home to cancel it.

I have said this before when someone else questioned the safety and will say it again..If I didnt think it was safe I would have NEVER started the thread. MODs, would have also closed it. I've been doing it for over a year now and nothing has happened to anyone's ADRs.

Sorry, but I'm disagreeing with this one. I was able to cancel 2 adr's for 2 groups of people with different last names than mine. They changed their minds from WCC to the luau. I had their cc information (not mine) and I was able to cancel their's with just last name, date and time of previous adr's. Not once did the CM ask if I were their "travel agent" or if I was a member of the party, or if I was the card holders (2 different credit cards). Simply you want to cancel X and what can I book in its place for you? I did not have a single confirmation number for either party, I printed theirs out and got rid of the spreadsheet, I've only kept my own.

 

[Disney8704]

You had all that info...you cant get all that info off by a user name and a date and time off the thread. And not everyone even have their names in sight like in their signatures or whatever. And if they do have a name, its usually their first name. But of all the times Ive cancelled I HAD to give a conformation number. Take me for an example..how would you be able to cancel one of Boma ADRs using only the info provided to you...Teresa Aug 7th at 7:35am. If you were to call disney dining they would like last name? conformation number? Exactly how would YOU cancel my ADR with that little info?

You had their CC numbers. So which means it was a pre-paid meal, right? Well guess what CC #s are tied to that ADR. If you have a CC # of course they are gonna be able to pull it up with little info PLUS you know the last names.

Sorry any argument you throw my way isnt gonna work. Its not very easy to look at the list and pick an ADR and cancel it unless you know their real first and last name, phone number / conformation #. Thats the ONLY way.

Sorry, but I'm disagreeing with this one. I was able to cancel 2 adr's for 2 groups of people with different last names than mine. They changed their minds from WCC to the luau. I had their cc information (not mine) and I was able to cancel their's with just last name, date and time of previous adr's. Not once did the CM ask if I were their "travel agent" or if I was a member of the party, or if I was the card holders (2 different credit cards). Simply you want to cancel X and what can I book in its place for you? I did not have a single confirmation number for either party, I printed theirs out and got rid of the spreadsheet, I've only kept my own.

 

[Disney8704]

Oh yes and just to clarify everyone...there are NO names listed in your profiles. Click on your user name and click view profile. NO where does it show your name at all. So everyone can take a deep breath, and relax and stop letting 1 person getting you all worried and paranoid. Your ADRs are safe on the ADR list. However, if you still feel paranoid, PM me and I will remove your ADRs from the list.

 

[tarheelmjfan]

They will cancel an ADR w/o the confirmation #. I would think the last name would be necessary, but I can see how it may be possible to obtain that info. Not likely, but possible in some circumstances.

ETA: I'm neither worried or paranoid. Then again, my info isn't on any ADR list threads. I have nothing to be paranoid about. I also don't think it's something to get so upset over on either side of the argument.

 

[Disney8704]

Well Im upset because JLKennedy is the one who's being paranoid about it and saying its not safe and filling peoples heads its not safe. Pretty soon, word is gonna get around its not safe and then the thread will become dead and people will stop posting on it. I dont want that to happen. To many people LOVE the fact that I do this for them, so they can see who will be dining where and if they might be dining with others. If it wasnt safe I would have never started that thread and believe me, I think the MODs would have closed it before it even got started. I have been doing this list since 2006. That thread you all see now is a new one and its been open since July 2007. The other one was to messy and unorganized, so I quit that one and started another one and this time its MUCH more organized.

They can not cancel an ADR without some proof. Weither it be a conformation #, CC #, or phone number. Theres to many people who might have the same first and last name and Disney wont cancel an ADR unless they know for sure its the right ADR. Theres more of a chance for them to cancel your ADR if they hear the wrong conformation number or accidently cancel then someone to get all the info they need from the list and cancel it.

That happened to me one time. I was canceling an ADR and I gave them the conformation # and they got the number wrong and they pulled up an ADR for Spoodles and they almost cancelled it. As soon as I heard spoodles, I was like, um no, that should be for.....(cant remember what the ADR was for) and I repeated the number to her and she was like ohhh im sorry I had the last number wrong. Finally it all got straightend out and when she was like oops I almost cancelled the wrong reservation. And I laughed and said, dont want that happen! That would be awful if they cancelled theirs and not mine and they get there and find out their ADR had been cancelled. So see things like that are the reasons why ADRs all of a sudden go missing and get cancelled. Because of CMs who type in the wrong info and cancel it.

They will cancel an ADR w/o the confirmation #. I would think the last name would be necessary, but I can see how it may be possible to obtain that info. Not likely, but possible in some circumstances.

ETA: I'm neither worried or paranoid. Then again, my info isn't on any ADR list threads. I have nothing to be paranoid about. I also don't think it's something to get so upset over on either side of the argument.