My positive Boardwalk Inn CL review & my very negative Beach Club CL review

[CR Resort Fan 4 Life]

You can write to them. I don't even have to give you the e-mail address, because I know you know it .

Yes I know the e-mail address since we have let them know how great two of the Boardwalk Inn Club Level Cast Members have been.

 

[Sammie]

Well obviously I can't go back in time and tell them more. However I also think that the Beach Club CL could have asked us to be more specifc, because maybe then she could tell the other Cast Members so they can try and improve things. So that tells me they didn't care.

Did they care if you left and went back to BW Inn. No they probably didn't and honestly that is exactly what they should do.

If a guest is truly unhappy it is their job to try their best to get you where you want to be.

Should they improve based on your observations, some would say yes, others would say no.

Obviously Disney can not please everyone all of the time. As long as they please most people most of the time, that is probably reasonable.

I don't think the CL at Beach Club will lack for customers, so I would not give it another thought.

Stay where you like, others like the BC and CL there enough to take up the vacant spots.

You can still email Disney and let them know what you felt was lacking. One of two things will happen. They will agree, pass your concerns to the GM at the BC and try to improve, or they will decide you were nit picking and simply send you a courtesy reply and move on.

 

[CR Resort Fan 4 Life]

Did they care if you left and went back to BW Inn. No they probably didn't and honestly that is exactly what they should do.

If a guest is truly unhappy it is their job to try their best to get you where you want to be.

Should they improve based on your observations, some would say yes, others would say no.

Obviously Disney can not please everyone all of the time. As long as they please most people most of the time, that is probably reasonable.

I don't think the CL at Beach Club will lack for customers, so I would not give it another thought.

Stay where you like, others like the BC and CL there enough to take up the vacant spots.

You can still email Disney and let them know what you felt was lacking. One of two things will happen. They will agree, pass your concerns to the GM at the BC and try to improve, or they will decide you were nit picking and simply send you a courtesy reply and move on.

I understand what your saying and I know WDW is a lot different then your standard hotel when it comes to complaints.

However when I was in college my major was Hospitality & Toursim Adminstration. Well one of the things we were taught is when a guest complains but doesn't give specifc reasons why, then those working at the hotel should ask them what they could do to fix the problem. I was even told the same thing when I worked front desk at a Courtyard Marriott for my internship.

So in my opinion it seems like the CL Cast Member from the Beach Club who helped us move back to the Boardwalk Inn missed her mark by not trying to find out more info why we wanted to leave, because it's standard everywhere else.

 

[WDWKOOK]

I understand what your saying and I know WDW is a lot different then your standard hotel when it comes to complaints.

However when I was in college my major was Hospitality & Toursim Adminstration. Well one of the things we were taught is when a guest complains but doesn't give specifc reasons why, then those working at the hotel should ask them what they could do to fix the problem. I was even told the same thing when I worked front desk at a Courtyard Marriott for my internship.

So in my opinion it seems like the CL Cast Member from the Beach Club who helped us move back to the Boardwalk Inn missed her mark by not trying to find out more info why we wanted to leave, because it's standard everywhere else.

The BC CM should have been more interested in why you were leaving after just one night. Their disinterest speaks volumes. It shows they really don't value you as their guest and aren't really interested in improving guest satisfaction. If they actually cared, they would have asked why you were unhappy or sent a manager up to talk with you and your parents about your dissatisfaction - but they didn't. Not all GMs and CMs are created equal, even at WDW.

 

[CR Resort Fan 4 Life]

The BC CM should have been more interested in why you were leaving after just one night. Their disinterest speaks volumes. It shows they really don't value you as their guest. If they actually cared, they would have asked why you were unhappy or sent a manager up to talk with you and your parents about your dissatisfaction - but they didn't. Not all GMs and CMs are created equal, even at WDW.

I couldn't have said that any better myself.

 

[Jungle Cruiser]

CR Resort Fan 4 Life, honestly at this point I wouldn't pursue this with WDW. I understand you didn't care for BC CL and you loved BWI but your reasons are fairly subjective. I am not in any way saying that your feelings aren't valid, however they are not something specific that needs to be addressed. For example, if the food wasn't fresh that is something that everyone would find a problem and it would have to be fixed. There are thousands of guests at the WDW resorts on a given day, and realistically not every issue guests have can or will be addressed, especially if it is somewhat subjective in nature. What would perhaps be a better avenue to pursue is to write a letter complementing the Cast Members at BWI.

 

[CR Resort Fan 4 Life]

What would perhaps be a better avenue to pursue is to write a letter complementing the Cast Members at BWI.

We have already done that.

 

[Sammie]

The BC CM should have been more interested in why you were leaving after just one night. Their disinterest speaks volumes. It shows they really don't value you as their guest and aren't really interested in improving guest satisfaction. If they actually cared, they would have asked why you were unhappy or sent a manager up to talk with you and your parents about your dissatisfaction - but they didn't. Not all GMs and CMs are created equal, even at WDW.

That truly depends on the situation and honestly we have one side of it. If the BC felt that what would make this guest truly happy is to move back to BWI, then in reality they did exactly what they should.

If they had not cared they would not have assisted with the move.

Not all CMs or GMs are created equal as we are all not clones, but I don't believe any of them want to keep a guest that is truly unhappy when moving them solves the problem.

This is just my opinion and I am sure others will disagree which is fine, I don't think based on the reasons Fan listed as to why they were unhappy that they would have been able after that to make changes that would have been as successful as letting them leave and go where they knew they would be pleased.

In doing so, I don't think they showed anything but a caring attitude for the guest.

I personally do not care for AKL, but after reading so many rave reviews, really wanted to try it. We did, and we did not like it and everything we did not like was subjective and nothing wrong with the resort or any reason to expect them to change based on my dislike.

They were gracious and assisted us in moving us to a location that we wanted so while the AKL is not a resort I will repeat, I feel they did their job and did it well. They recognized that I was not going to be happy there and assisted in getting me somewhere I would be.

I feel the BC did the same.

 

[CR Resort Fan 4 Life]

That truly depends on the situation and honestly we have one side of it. If the BC felt that what would make this guest truly happy is to move back to BWI, then in reality they did exactly what they should.

If they had not cared they would not have assisted with the move.

Not all CMs or GMs are created equal as we are all not clones, but I don't believe any of them want to keep a guest that is truly unhappy when moving them solves the problem.

This is just my opinion and I am sure others will disagree which is fine, I don't think based on the reasons Fan listed as to why they were unhappy that they would have been able after that to make changes that would have been as successful as letting them leave and go where they knew they would be pleased.

In doing so, I don't think they showed anything but a caring attitude for the guest.

I personally do not care for AKL, but after reading so many rave reviews, really wanted to try it. We did, and we did not like it and everything we did not like was subjective and nothing wrong with the resort or any reason to expect them to change based on my dislike.

They were gracious and assisted us in moving us to a location that we wanted so while the AKL is not a resort I will repeat, I feel they did their job and did it well. They recognized that I was not going to be happy there and assisted in getting me somewhere I would be.

I feel the BC did the same.

While it might seem like the Cast Member who switched us back to the Boardwalk Inn cared about what was happening, I didn't get that feeling and she just wanted to get it done so they wouldn't have to deal with us anymore. Obviously she wasn't going to force us into staying somewhere that we weren't happy at, so that's just my personal opinion from what I experienced and how her body language had looked.

 

[brunette8706]

That truly depends on the situation and honestly we have one side of it. If the BC felt that what would make this guest truly happy is to move back to BWI, then in reality they did exactly what they should.

If they had not cared they would not have assisted with the move.

Not all CMs or GMs are created equal as we are all not clones, but I don't believe any of them want to keep a guest that is truly unhappy when moving them solves the problem.

This is just my opinion and I am sure others will disagree which is fine, I don't think based on the reasons Fan listed as to why they were unhappy that they would have been able after that to make changes that would have been as successful as letting them leave and go where they knew they would be pleased.

In doing so, I don't think they showed anything but a caring attitude for the guest.

I personally do not care for AKL, but after reading so many rave reviews, really wanted to try it. We did, and we did not like it and everything we did not like was subjective and nothing wrong with the resort or any reason to expect them to change based on my dislike.

They were gracious and assisted us in moving us to a location that we wanted so while the AKL is not a resort I will repeat, I feel they did their job and did it well. They recognized that I was not going to be happy there and assisted in getting me somewhere I would be.

I feel the BC did the same.

*
I understand what you are saying. I don't think CRFan's issues were tangible. I think he said that he thought he was being watched while getting food, and there wasn't a robe in the room, nor a phone book. The phone book and robe could be easily fixed though, by getting one up to the room.

CRFan- Do you think if you gave the BC another chance or another stay that maybe you could have liked it better? Also, have you ever given the Yacht club much thought?

Brunette

 

[Jungle Cruiser]

We have already done that.

Glad to hear you did that. Sometimes we get so caught up in what we don't care for we forget to take the time to complement those who we do like.

 

[CR Resort Fan 4 Life]

*
I understand what you are saying. I don't think CRFan's issues were tangible. I think he said that he thought he was being watched while getting food, and there wasn't a robe in the room, nor a phone book. The phone book and robe could be easily fixed though, be getting one up to the room.

CRFan- Do you think if you gave the BC another chance or another stay that maybe you could have liked it better? Also, have you ever given the Yacht club much thought?

Brunette

Let me be clear for everyone to understand, these were the issues we had with the Beach Club.

1) The Cast Member that checked us in who made that bad joke about the Boardwalk saying the best thing about them is that they face the Beach Club.

2) Club Level Cast Members working inside the lounge that were looking at us while we were eating.

3) Their attitude when we asked if they had Sprite Zero.

I also said previously the robes not being inside the room was not the fault of the Club Level Cast Members, that was Housekeepings fault and not having the phone book was just odd and nothing more then that.

Honestly after thinking everything through we couldn't have given them anymore of a chance and wanted to leave. I also don't see us ever staying at the Yacht Club since they have the same set up as the Beach Club and we can't see ourselves not staying at the Boardwalk Inn.

 

[brunette8706]

Let me be clear for everyone to understand, these were the issues we had with the Beach Club.

1) The Cast Member that checked us in who made that bad joke about the Boardwalk saying the best thing about them is that they face the Beach Club.

2) Club Level Cast Members working inside the lounge that were looking at us while we were eating.

3) Their attitude when we asked if they had Sprite Zero.
I also said previously the robes not being inside the room was not the fault of the Club Level Cast Members, that was Housekeepings fault and not having the phone book was just odd and nothing more then that.

Honestly after thinking everything through we couldn't have given them anymore of a chance and wanted to leave. I also don't see us ever staying at the Yacht Club since they have the same set up as the Beach Club and we can't see ourselves not staying at the Boardwalk Inn.

*
That's right the Spritz Zero. Didn't they roll their eyes or something? If they would have given us a "rolling of the eyes" or a gesture of it's being a hassle to get a sprite zero I would have asked them right then and there if there was problem. That would have perturbed me also, the Sprite Zero ordeal.

 

[CR Resort Fan 4 Life]

*
That's right the Spritz Zero. Didn't they roll their eyes or something? If they would have given us a "rolling of the eyes" or a gesture of it's being a hassle to get a sprite zero I would have asked them right then and there if there was problem. That would have perturbed me also, the Sprite Zero ordeal.

The Cast Member we asked about them had this look on her face like OMG I actually have get it for them or get someone else to do it.

 

[padawans]

While it might seem like the Cast Member who switched us back to the Boardwalk Inn cared about what was happening, I didn't get that feeling and she just wanted to get it done so they wouldn't have to deal with us anymore. Obviously she wasn't going to force us into staying somewhere that we weren't happy at, so that's just my personal opinion from what I experienced and how her body language had looked.

When I asked to be moved from Pofq to Akl the concierge never asked what the problem was. I told the concierge I wasn't happy with the resort offering no details. The concierge spent a good 20 minutes on the phone finding me a deluxe resort for the night. I think she did her job. I wasn't happy so she found me a resort that made me happy. I was relieved I didn't have to explain myself or go through a lot of hastle. It's possible the cm's are trained to move you no questions asked.

 

[si-am]

Let me be clear for everyone to understand, these were the issues we had with the Beach Club.

1) The Cast Member that checked us in who made that bad joke about the Boardwalk saying the best thing about them is that they face the Beach Club.

2) Club Level Cast Members working inside the lounge that were looking at us while we were eating.

3) Their attitude when we asked if they had Sprite Zero.

I also said previously the robes not being inside the room was not the fault of the Club Level Cast Members, that was Housekeepings fault and not having the phone book was just odd and nothing more then that.

Honestly after thinking everything through we couldn't have given them anymore of a chance and wanted to leave. I also don't see us ever staying at the Yacht Club since they have the same set up as the Beach Club and we can't see ourselves not staying at the Boardwalk Inn.

I'm sorry, but if you wrote a note complaining that a CM made a "bad joke" while trying to be funny and that people were looking at you while you were eating... you'd sound crazy! Those things just aren't legitimate complaints. They just aren't.

 

[CR Resort Fan 4 Life]

I'm sorry, but if you wrote a note complaining that a CM made a "bad joke" while trying to be funny and that people were looking at you while you were eating... you'd sound crazy! Those things just aren't legitimate complaints. They just aren't.

That maybe your opinion which I respect, however we don't feel that way and those were our valid reasons for not wanting to continue staying there.

It's possible the cm's are trained to move you no questions asked.

That could be a reason and something I never thought of.

 

[juliebug1997]

I stayed at BC for three nights when my husband had to go home after his conference was over but before our vacation was supposed to start and I agree. It didn't feel all that welcoming. It wasn't any one thing that I could put my finger on but it just felt off.

Slightly off topic, but we had a wonderful experience at POR last summer but not so this summer. We paid extra for a king bed and they tried to give me a room with double bed. The CM argued with me a little on it. It was a little disappointing. I don't think we'll be going back to POR for a while.

 

[Disneyadore]

Ok I have to say that we have stayed at the GF RPC, GF SL and YC CL they are all very different. I do see what CRRF4L was saying about them watching over you. When we stayed at the YC CL, although we found the staff to be very nice, there were certain CM's that would literally watch you until you were done eating. Now, we are the type of people who clean up our plates and I even wipe the table down when we were done. It just made us feel very uncomfortable. The 5PM rush was like a herd of cattle. Insane. The GF SL is on the first floor and the CM's desks are behind you. Again, we felt very uncomfortable as if we were being watched. Not that they were watching us, but it just gave us a very uneasy feeling. Now, GF RPC was a different story. We loved everything about it. Very relaxing, staff was top notch and plenty of room. When you are used to a certain CL, you are expecting and hoping that they are all the same. Not always the case as we very well know.

You do know that the staff at the concierge desk,when not dealing with guests ,are reading the Dis boards?

 

[toodycat]

[
This is just my opinion and I am sure others will disagree which is fine, I don't think based on the reasons Fan listed as to why they were unhappy that they would have been able after that to make changes that would have been as successful as letting them leave and go where they knew they would be pleased.

In doing so, I don't think they showed anything but a caring attitude for the guest.

I personally do not care for AKL, but after reading so many rave reviews, really wanted to try it. We did, and we did not like it and everything we did not like was subjective and nothing wrong with the resort or any reason to expect them to change based on my dislike.

They were gracious and assisted us in moving us to a location that we wanted so while the AKL is not a resort I will repeat, I feel they did their job and did it well. They recognized that I was not going to be happy there and assisted in getting me somewhere I would be.

I feel the BC did the same.[/QUOTE]

Very good point! We left CSR after one night because DH wasn't having a good time. Why wasn't he having a magical time? Well, for starters, the only resorts he had to compare to at the time were the Poly and the GF. It turns out that DH doesn't like food courts, outdoor corridors or resorts that don't stock the New York Times. Obviously, these are personal issues and way beyond CSR's control. They were able to graciously move us to AKL where we were much happier immediately. But, there is nothing I could have recommended CSR do to change those objections, outside of getting The New York Times.