is not to the lodge, but to those guests who have non-smoking rooms and then go out on the balcony and smoke. Several times DH and I were smoked into our room. No, I did not call down to the lobby to voice a complaint, and upon check out they asked if I had. The cast member said we could have had our room changed. That response to me makes me angry: why should I change my room that allowed me to watch giraffes every afternoon eating for those that feel they have a right to smoke on the balcony?
Okay enough blasting: our stay at AKL was incredible and Boma was exceptional. Yummy, yummy zebra domes
Okay enough blasting: our stay at AKL was incredible and Boma was exceptional. Yummy, yummy zebra domes

In any case, we were in a non smoking room and it was annoying when the people next door were smoking on the balcony. It was our last night though and not worth the effort of moving.
Unfortunately the person that moved into the room next door on our last night was not only a smoker but a chain smoker. He was always out there in his little chair smoking.