My HRH res was cancelled - And I didn't do it

[robvia]

Nope, I've never gone online to check my reservation.

I called on March 24th to ask about adding a pet and they said fine. That was the last I called, then on April 29th (1 month later), it's cancelled.

They haven't responded to my e-mail. I'm going to call on Monday and ask for a phone number of someone higher up the ladder. I'm also e-mailing a journalist at the Orlando Sentinel this thread to find out why this happens. It's really the principle that's eating me up. I book this thing in January because I know the Entertainment rates sell out fast, plus it's mid week, and poof, it's gone and they're saying I did it.

 

[damo]

I just called RPR to check my reservation for next week. I had called and added another day so I was a little concerned. However, everything is in order.

Hope you get it all resolved Robvia!!!

 

[GAM]

I'm getting nervous now. I had made a reservation for 7-10 to 7-17 at the HRH with the AAA rate at $199.20 per night with an upgrade to a deluxe room because I was a loews gold member. Then we decided to spend a few days at a Disney resort since we had never stayed on-site and wanted to check out all the bikes and boats and "other things" you can do besides the parks at a Disney resort. I made my reservations with Disney but was waiting to drop the days off of my HRH reservation until I was sure my DH was on board with the Disney thing. I'm ready to make the change but now I am afraid I'll lose both my AAA rate and my upgrade to Deluxe if I change (the website shows $249 for those nights now even with the AA A rate). Do you think I will lose everything if I try to drop off some days? When I reserved they had no minimum no. of nights or anything as a requirement.

 

[A Mickeyfan]

Originally posted by curlyjbs
Are you guys saying that even with a printed copy of the confirmation showing the rate you booked that they will NOT honor it?

That doesn't seem right.

curly

Yep.... that is what happened to me when the RPR first opened up.....

 

[GeminiMom]

I made my reservation over the phone by calling Loews.....never got a written confirmation, just the confirmation # they gave me over the phone. Should I have gotten written confirmation & should I be worried? I think I'll be calling Loews today!

 

[momof2inPA]

I wonder if it's just as easy for a reservationist to accidentally hit the "cancel" key, as it is for a normal person going on line? Could be a keyboarding error due to a poorly designed screen.... Hmmm.

 

[AaronX]

Yeah but if you or the people at Loews are going to cancel anything, i'm sure there has to be confirm button "Are you sure you want to cancel this reservation for July 2nd - 5th?" just as you would see online.

 

[4greatboys]

Originally posted by GeminiMom
I made my reservation over the phone by calling Loews.....never got a written confirmation, just the confirmation # they gave me over the phone. Should I have gotten written confirmation & should I be worried? I think I'll be calling Loews today!

We have 3 rooms all together at the RPR. 2 rooms June 4--7 and then 1 additionall room June 5-7. All I have ever gotten is a confirmation letter for the June 5-7 room, even though I have called more than once to ask the send me the confirmation letter for the other 2 rooms. No luck.

 

[AaronX]

Yeah, when they added my Loews number I asked for a confirm leter but, they'd never send me one. Atleast I have a e-mail saying that they were going to add it.

 

[*Flower*]

As we're due into PBH on Memorial Day Weekend, I got a bit nervous about this thread-

So I called Universal Reservations and confirmed both my May and December reservations. They're still there- so I feel better!!

 

[BarbaraMB]

HRH told me that they don't send out confirmation letters unless you request it. They then sent it out and I received it right away. I noticed that this year they have both my rooms under one confirmation number and repeated the same information for each room (# of adults/children in each room). They also haven't charged my deposit this time.

 

[mickman1962]

Family of 14

"Just a thought about what might have happened to you. Did you by any chance check your reservations online? I just checked mine online and as I was closing, I almost accidently clicked on the cancellation button."



How do you go about checking them online. I found nothing on either Universal's of Loew's site.

Thanks

 

[tinkerdorabelle]

I also am going next week in Royal Pacific for a 2 days, then over to Disney area. I was just recently upgraded on my Loews card, and I have an entertainment rate, I wonder if I'm eligible for the upgrades available with Loews such as upgraded room, fruit basket, late checkout if available, etc. Anyone know??? I'm also going to call them back to recheck my ressies.

 

[robvia]

No response to my e-mail sent to USF.
I did get a response from the Orlando Sentinel. The person I e-mailed doesn't cover hotels, so they are forwarding my e-mail to two other reporters, one who covers hotels, the other a consumer reporter.

 

[robvia]

Looks like I made enough noise saying I had contacted the Orlando Sentinel. Sent USF another e-mail Monday afternoon and this time they responded.

Dear Mr. Viands,

We apologize for not responding to you sooner, but we have taken the liberty of reinstating your original reservation under a new confirmation number of xxxxxxxx - arriving at the Hard Rock Hotel on June 15th for a 2 night stay under the entertainment rate of $174 per night plus tax.

We do ask for the name of the caller as well as whether they can verify the address on the reservation and the reason for cancelling the reservation, before we actually do cancel the reservation. Whomever, cancelled your reservation did state that their name was Robert and they were able to give the reservation agent your complete address down to the inclusion of the zip code.

If we can be of any further assistance, please feel free to contact us at 1-888-837-2273 option #2 and ask for Special Services.

Sincerely,
Joan
Universal Special Services
Central Reservations Office

 

[damo]

That is so weird. So they are saying that someone gave your confirmation number, name and address and cancelled your reservation? Who'd you tick off lately?

 

[4greatboys]

Atleast you got your rate back but the whole story sounds kind of fishy to me. Who is going to have all that info about you? It sounds like that did get the info when you called in but looks like the rep made the mistake of canceling it. I dont know why they just dont say sorry, we made a mistake here's your rate back.

 

[Familyof14]

- Maybe your husband cancelled them and was upgrading you as a surprise.


mickman1962 - Try this:
https://www.netbooker.com/booker/AppLogic+booker.retrieval.Entry?iid=UE

You can either put your CC # in or the reservation number to check your reservation.

 

[GeminiMom]

Originally posted by Familyof14
- Maybe your husband cancelled them and was upgrading you as a surprise.

I'm pretty sure his husband didn't cancel for an upgrade, but the jury's still out on the yellow lab.....Better check your welcome gift too Rob......instead of milk & cookies, I'm betting it's now dog biscuits!

Glad you got it all straightened out even though it required more work than should have been necessary. I re-checked our reservation last night & Loews still has ours as was originally booked, a relief to me.

 

[DNSDisney]

Originally posted by Familyof14
- Maybe your husband cancelled them and was upgrading you as a surprise.


mickman1962 - Try this:
https://www.netbooker.com/booker/AppLogic+booker.retrieval.Entry?iid=UE

You can either put your CC # in or the reservation number to check your reservation.

OK has this site worked for any one else? because it is telling me no ressie if found for me

I double checked last wk when this thread started and my ressie was there by phone. Is this site a universal site or someones elses? Now i am worried again!