My Dyson doesn't spin

[Nohal]

The kids very generously bought me a Dyson DC14 for Christmas. While it picks up great it doesn't spin. It seems like the dirt gets trapped under the shroud (yellow cyclinder). Does anyone else have this problem? My son has one and says it spins all of the time. Mine only spins sometimes and that is after I have hit the cyclinder to release the trapped dirt.

 

[mamajoan]

If you checked out your information book and still can't figure out the problem, call the 1-800 number and ask the Dyson rep. They can refer you to a place that will fix the problem right away. My grandkids tortured my Dyson several years ago, I did the above and the problem was fixed free of charge. Love my Dyson and the service is great! good luck

 

[Nohal]

I would like to return/exchange it for a new one. Is that possible considering it is only 1 week old?

 

[Nohal]

has anyone ever exchanged a dyson?

 

[Imzadi]

It sounds like the belt might be too loose or isn't on correctly. Stuff probably get stuck underneath & then it stops spinning. Depending on the return/exchange policy of where your kids bought it, I'd just exchange it for a new one.

 

[JoiseyMom]

Bring it back to the store where it was bought...I am sure there wouldn't be a problem.

 

[mamajoan]

I say take it back to the store since it has only been 1 week. Good Luck

 

[RNMOM]

I agree about taking it back.

I do want to add that mine wouldn't begin spinning again when I put it on the hard floor mode. I have the 14 or 17, I can't ever remember which. It has a ball but is a bit smaller. My DH showed me the little red button on the floor piece that restarts the spin. Duh. I guess unless you turn it off it won't automatically start up. This is the first thing I check if I don't have a spin.