My DVC guides are gone...

[WilsonFlyer]

Been DVC since 1995, never had a "guide"--why would you need one?

Oh you had, and you have one. You may not know it, but you do.

 

[Cfabar1]

Called this morning. My guide might be out of the office today, or might now be working for Marriott at the Dolphin. Lady on the phone wasn’t sure either way.

Sent one final email this morning and if she doesn’t reply soon I’ll assume that she is no longer working there or not interested in working with me.

 

[CarolynFH]

Called this morning. My guide might be out of the office today, or might now be working for Marriott at the Dolphin. Lady on the phone wasn’t sure either way.

Sent one final email this morning and if she doesn’t reply soon I’ll assume that she is no longer working there or not interested in working with me.

If you want to discuss a possible direct purchase, call and tell them that. They’ll connect you to a guide who can help you. If you’re not in the market to purchase in the near future, you don’t need a guide right now.

 

[DonMacGregor]

It's possible that those who haven't heard from their guides have their privacy settings set to do not email / do not call...

My guide, who I actually bought direct points from as recently as last December, called me a few weeks ago to let me know he would be sending me some information on DLH, but that my preferences were currently set to no mail or email. This is the opposite of what they were the previous time I purchased direct (email ok, but no phone). I had to log into my account and go back and enter all new contact preferences. Neither time did I do anything to change the preferences (I don't have any issue with how or when they contact me), so it had to be yet another Disney IT glitch.

 

[mz-s]

My guide, who I actually bought direct points from as recently as last December, called me a few weeks ago to let me know he would be sending me some information on DLH, but that my preferences were currently set to no mail or email. This is the opposite of what they were the previous time I purchased direct (email ok, but no phone). I had to log into my account and go back and enter all new contact preferences. Neither time did I do anything to change the preferences (I don't have any issue with how or when they contact me), so it had to be yet another Disney IT glitch.

Much the same story with me. My guide called me after a cruise to follow up, and then somehow 3 months later he emailed me after I reached out and said he was unable to call. To the best of my recollection I hadn't even logged in to my Disney privacy settings in the interim, let alone made changes to them.

 

[Best Aunt]

My guide, who I actually bought direct points from as recently as last December, called me a few weeks ago to let me know he would be sending me some information on DLH, but that my preferences were currently set to no mail or email. This is the opposite of what they were the previous time I purchased direct (email ok, but no phone). I had to log into my account and go back and enter all new contact preferences. Neither time did I do anything to change the preferences (I don't have any issue with how or when they contact me), so it had to be yet another Disney IT glitch.

Where are these settings?

 

[DonMacGregor]

Where are these settings?

Log on to your account, then go to My Profile, then Communication Preferences.

 

[winnieforme]

A couple weeks ago I got a phone call from Rob Gleason. He introduced himself as my "new" guide. I bought resale last summer and never knew that I had an "old" guide.

Oh well. Long story short, I bought direct from him last week. AKL for $143 a point after incentives and Magical Beginnings.

can i ask if the direct AKV was an add on? it is such a great price!

 

[winnieforme]

can i ask if the direct AKV was an add on? it is such a great price!

Wonderful, thank you!

 

[mikeuno]

Okay, will check my privacy settings, thanks for your input!

 

[geargrinder]

can i ask if the direct AKV was an add on? it is such a great price!

Yes, it was an add on. I bought AKL resale at $136 last summer. I might sell the original at some point if the prices come back up and buy a different location.

 

[kes601]

Much the same story with me. My guide called me after a cruise to follow up, and then somehow 3 months later he emailed me after I reached out and said he was unable to call. To the best of my recollection I hadn't even logged in to my Disney privacy settings in the interim, let alone made changes to them.

My guide, who I actually bought direct points from as recently as last December, called me a few weeks ago to let me know he would be sending me some information on DLH, but that my preferences were currently set to no mail or email. This is the opposite of what they were the previous time I purchased direct (email ok, but no phone). I had to log into my account and go back and enter all new contact preferences. Neither time did I do anything to change the preferences (I don't have any issue with how or when they contact me), so it had to be yet another Disney IT glitch.

I'm curious if you 2 were lucky members of the group who had their accounts accidentally deactivated by Disney a couple-ish months ago. I'm wondering if you were if when they were re-enabled if the privacy settings got gacked up.

 

[mz-s]

I'm curious if you 2 were lucky members of the group who had their accounts accidentally deactivated by Disney a couple-ish months ago. I'm wondering if you were if when they were re-enabled if the privacy settings got gacked up.

Not me to my knowledge.

 

[asunutgirl]

Finally found out what happened. My original guide retired and they gave me a new guy instead of keeping me with my second guide. (It's a long story as to why I have two.) My second guide is still with DVC and is working to get me assigned to him.

I've used my guides to buy direct, add on and for guidance. When we added a resale contract, I had several questions as to what we should be looking for and my guide was super helpful when I called.

 

[jo-jo]

Our guide left, got new person, got a few emails, then nothing for about 10 years. Talking the dvc person at AKL, she looked up my name and we had no guide. So we were adopted by someone. He was showing someone a three bedroom villa. Walked down said hello, chatted for few mins.
This morning send me an email wishing me a happy Mother’s Day.

When we had asked about the slides from someone in the parks, he noticed our guide. He’s been one for about 6 months. I said well we aren’t in the market for more points, and he said oh , your guide can help with lots of things besides just buying points. I said after the first trip or two, we never heard from anyone.

 

[Shelly F - Ohio]

It's possible that those who haven't heard from their guides have their privacy settings set to do not email / do not call...

During a visit to RR last month I found out that our guide left 9 yrs ago and a new one was never assigned to us.

 

[PalmettoPath]

Our guides never last more than a year or two. It's sort of like customer service reps in a bank branch, in my experience. Ours are regularly changing.

 

[mz-s]

Our guides never last more than a year or two. It's sort of like customer service reps in a bank branch, in my experience. Ours are regularly changing.

Sales is a tough job. Very lucrative but a tough job.