My call back from Jackie re: "room ready"

[Eeyore2U]

I posted this in the original thread but I"d post it on it's own as well:

I just got off the phone with Jackie.

Hi Jackie!!!

She did confirm that they were using the room ready policy to assign rooms. She said that since it was implemented their rating have gone up dramatically. She stated that if your requests are general it seems to work better but not 100%. She also said that since the resorts are 94-96% nonsmoking and nonsmoking is your main request you have a great to get it. She did say at one point the resorts were only 80% nonsmoking. She did qualify it by saying nothing is 100%.

Her last comment was that when they tested this a number of people complained and then liked the room they got. She asked that members give this system a chance and then give feedback. I'll do that. She was honest and concerned about our feedback.

I got a call back within 3 hours so they must be listening

 

[bjakmom]

Mitch - that about sums up my conversation with Jackie today (she must be spending the last few days just making these phone calls!)
As a brand new DVC member I must say I was impressed that someone from DVC called within 24 hours of my e-mail and gave me the chance to express my approval (BW view guarantee) and my concerns (room ready policy) person-to-person. Jackie is convinced that the room ready policy in place at all WDW DVC resorts is working well for members who have checked in under it - even stating that members who were complaining initially ended up contacting DVC to express their approval.
I am pleased to know (well, hope) that if this system doesn't meet our needs and we let them know it, that someone will listen and changes can be made. It will be interesting to see where this all stands 6 months from now and if we all feel as positive about the changes as Jackie says other members have once we check in under it.

 

[GAIL HAYDEN]

Wow,
This must have been the call folks from the DIS day for Jackie.
I spoke with her also. Very nice person.

 

[smvdelv]

Originally posted by Eeyore2U

She did confirm that they were using the room ready policy to assign rooms.

Sorry, I guess I haven't been following the threads too carefully. Could you explain this policy? Thanks!

 

[Granny]

smvdelv....check out this thread on this board for the new policy explanation.


http://disboards.com/showthread.php?threadid=425029

 

[msdis]

This is the way it should have been all along. I don't care where my room is, I just want a room, any room, when I check in. My requests are minimal, they seldom ever get honored anyways, even NS. AMEN!