Just as a note- I believe we are no longer having the 1 point only trouble but this is the way to check before you do it.
Click on the Lucky 7 first. If there is a big error in the top area of the Lucky 7 pop up window, you won't receive credit. Log out, wait a bit and log back in again. Try the Lucky 7 pop up again to see if the error message has disappeared. You have to hit another server. I don't think we have had it since Monday or Tuesday. I not so politely requested my missing points (between 100 and 200) but after that received no add'l replies to my emails.