We could not get our e-mail to print out, so I called. They said it's on the band. When we got to resort I got them to check our bands. Everything was fine. We went to party with other family members who had tickets printed out. We had to go thru a different turnstile than they did. They were able to get their bands and brochures listing the times right when they went thru turnstile. We had to go elsewhere in the park to get our bands. Didn't quite understand that, but anyway we got ours in front of Pirates.