multiple food allergies and mobile order

[123SA]

If I feel like I need to speak with someone at a Counter Service restaurant, do I order the rest of the family's meals at the same time, or should I place a mobile order for all the non-allergy people?

 

[Lilsia]

If I feel like I need to speak with someone at a Counter Service restaurant, do I order the rest of the family's meals at the same time, or should I place a mobile order for all the non-allergy people?

Just order everyone's at the same time. The only thing that I would be concerned with is going during peak time. I would stop in the morning to talk to them about getting an order for the time slot that you want.

 

[flowergleam1211]

So far, we have eaten at Landscape of Flavors (Art of Animation), Picabu (Dolphin) and Il Mulino (Dolphin). At each restaurant, I spoke to the manager first. Picabu is cafeteria style and they didn't need to freshly cook a new batch of food because they already follow practices to reduce cross contamination. Food was safe and delicious, thank goodness!

The Dolphin managers/chefs were particularly and incredibly accommodating to my children's multiple food allergies.

 

[Dug720]

My teenager was diagnosed with Celiac disease shortly before COVID hit. We have very little experience ordering food away from home. I thought that Disney would be easy to figure out, but this thread has me re-thinking that. Honestly, the thought of feeding him for 3 weeks (2 at Disney, 1 at Universal) is really starting to worry me.

Unless they have other allergies, eating gluten-free is pretty easy at Disney. Unless he is picky...then it can be harder. I’ve had to learn to be less picky to open up options sometimes.

I have not pondered Universal for a couple of years (I refuse to put money in JKR’s pockets), but at least a few years ago I read a lot more struggle there. Not sure if they have caught up.

 

[TwoMisfits]

My teenager was diagnosed with Celiac disease shortly before COVID hit. We have very little experience ordering food away from home. I thought that Disney would be easy to figure out, but this thread has me re-thinking that. Honestly, the thought of feeding him for 3 weeks (2 at Disney, 1 at Universal) is really starting to worry me.

It's been bad right now b/c of staffing - the later you're going in 2021, the better it will be...although if you're going for 3 weeks, I would be eating 1-2 meals/day cooked by me b/c I've found it's always safer, easier, and cheaper...and Disney and Universal let you bring in an allergy person's needs...

Breakfast is too easy and cheap not to do so...

 

[LiteBrite]

My teenager was diagnosed with Celiac disease shortly before COVID hit. We have very little experience ordering food away from home. I thought that Disney would be easy to figure out, but this thread has me re-thinking that. Honestly, the thought of feeding him for 3 weeks (2 at Disney, 1 at Universal) is really starting to worry me.

Don't worry, it's going to be ok..

WDW is one of the best and easiest places to feed a celiac anywhere in the world. For me, it's the second safest, right after my own kitchen.

You still need to be aware and be ready to ask questions when you have to, but Disney takes allergies (I know Celiac isn't an allergy, but that's the terminology they use) very seriously.

The system isn't perfect, so you still have to trust your instincts when something doesn't seem quite right. I have one (and only one) example from my 3 trips since the reopening. It happened just last week at Harambe Market in Animal Kingdom - I ordered from the allergy menu and was suspicious when it showed up as being ready less than 2 minutes later (allergy meals usually take longer than regular ones, typically around 10 minutes).

When I got to the counter to pick it up, there was no allergy stick in the food like there usually is. I asked the CM about that and she said that the meal was naturally gluten free, meaning it has no gluten ingredients.

Here is where I made my mistake - I was too hungry and my diabetic husband (who is also gluten intolerant) needed to eat right away and so I just took her word for it. I should have asked to speak to a manager or chef to find out if any procedures were in place to avoid cross contamination. Hubby and I both had glutening symptoms after that meal.

So the lesson is, be alert, ask questions when you need to, but that was one meal out of the dozens I had, and it's the only time I had problems.

I don't have any experience at Universal, so I can't speak about that, but if I were you I would go to the Universal boards here on the DIS and ask. You can also read reviews about the Universal restaurants on Find Me Gluten Free (either the app or the website).

 

[Pumbaa_]

Disney will absolutely let you order via mobile or indoors if that is your preference. As others have stated, it is most efficient for Disney for people to order via mobile. If that works for you go for it. If it doesn’t for whatever reason, the. Order at the cashier. Do know that they will attempt to ask you to move Ike order. If you cannot, then do t. Just dont be that guest. You can also ask the gatekeeper If you want something on the side. If it can’t be mobile ordered but that’s how you want it, not an issue.